Forum Discussion

CatherineBeg727's avatar
CatherineBeg727
Community Member
7 years ago

WTH! STORYLINE 360 keeps just closing

I am not sure what is happening, but I am about to lose my mind. I have a very complicated variable filled course that I am trying to finish.  All of a sudden it just closes. What is causing that, a...
storyline 360
thomaspruneau's avatar
thomaspruneau
Community Member
5 years ago

this product just keeps crashing. If I try to cut and paste from the notes of 1 slide into the notes of another it just crashes.

Every second or 3rd time I hit control s to try to save my work it gives me an error saying I can't save because of some other process or some such. And this just keeps on happening. I've only been using this product for about a week and it's errored and not let me saved my work about a dozen times and easily crashed about half a dozen times in just the last few days.

ARE ANY VESIONS OF THIS PRODUCT STABLE?

KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hi Thomas,

I'm sorry to hear about the constant crashing; that's got to be frustrating. Let's get that sorted out!

I've looped in our Engineers by starting a support case for you with all the relevant info you've provided here and in your other discussion. A confirmation email should be in your inbox, and our team will be in touch with the next step.

We'll see you there!