Xlif problems

Am I the only one who feels that the bugs and problems reported on this forum systematically seem to be answered by bots? Always the same answer "we will forward to our support", under the understanding that with a little luck a member of the community will bring free solutions. Hey Articulate, your product is a commercial product that you sell expensive, your customers are entitled to get concrete answers to the problems that your product imposes on them. A bug is not a request for functionality to prioritize according to your development backlogs, they are problems to solve all the more quickly as they are blocking for YOUR CLIENTS!!!! The problem described above by Julien has been lying around for months on your forum and has still not been solved. It involves very high manual intervention costs, and for any answer Articulate answers "we are looking into it"??? It's not serious and personally I wonder if we can really continue to recommend Articulate to our customers. Other solutions exist on the market and offer serious support. It would be time for Articulate to rebalance their staff between marketing and developers. The latter must not be very numerous....

BR
a customer for many years but who is at the end of his patience