Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi everyone, just to keep everyone updated from last week. We are releasing Update 75 today which won't have any impact on the issue being discussed here. The team will continue to look into this this week.
Edit: I'm also curious about the volume of learners affected by this since last week? Has this increased, decreased or are we continuing to see a consistent number of affected learners on a daily basis?
Hello Michael,
This is still affecting learners on a daily basis. It has not decreased at all. Despite working with an Articulate senior engineer on a support case, nothing has been fixed or resolved. It seems like Articulate engineers do not want to admit that their ‘feature’ does not work as intended. Please stop saying that this offline message comes up when there is no network connection and that it goes away when it is restored because that is not what is happening. Please remove this feature and push an update. Also, please stop asking us to send files and test things. Do the testing on your end, listen to your users and fix the issue. This is not isolated to certain files, a specific LMS, browser or device. It is widespread.
