Still Receiving "You are offline, trying to reconnect" Message.

Hello, 

 

We were receiving the "You are offline..." message and I republished the training using an updated version " version="3.74.30180.0 (after the Nov '22 update Storyline 360: Using the Lost Connectivity Alert - E-Learning Heroes (articulate.com)

I've confirmed that the "Prevent learners from progressing when offline" setting is turned off in the player, yet we are still receving notice that learners are still getting this warning indicator and that the course still shows as loading.

 

Are there any other settings that need to be considered to avoid having this error and loading ?

Thank you