Forum Discussion

JenniferDedrick's avatar
JenniferDedrick
Community Member
2 months ago

Learners not receiving Reach360 Notification about Enrollment

Hello, I added three learners and created a group. I then assigned them a learning path. Only one of the three received the email. The other two emails I own and can confirm that nothing went into junk/spam. Is there something I did wrong? How can I ensure all learners are sent emails when assigned content? Thanks!

Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hello Vim and Vibe Productions, 

    Thanks so much for reaching out! I see that you've opened a support case. Great call! One of our talented support engineers will be in touch shortly via email regarding what you're experiencing when enrolling learners in Reach 360. We appreciate your patience.

    Have a great afternoon! 

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