Forum Discussion

JenniferDedrick's avatar
JenniferDedrick
Community Member
1 year ago

Learners not receiving Reach360 Notification about Enrollment

Hello, I added three learners and created a group. I then assigned them a learning path. Only one of the three received the email. The other two emails I own and can confirm that nothing went into junk/spam. Is there something I did wrong? How can I ensure all learners are sent emails when assigned content? Thanks!

rise 360

6 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    1 year ago

    Hello Vim and Vibe Productions, 

    Thanks so much for reaching out! I see that you've opened a support case. Great call! One of our talented support engineers will be in touch shortly via email regarding what you're experiencing when enrolling learners in Reach 360. We appreciate your patience.

    Have a great afternoon! 

    • JessVance's avatar
      JessVance
      Community Member
      20 days ago

      Hi LucianaPiazza​ 

      I am having this issue as well, we have tested it where we moved an existing learner into a group that has a learning path assigned, but no email was received to advise learning had been assigned. Can you please advise why the email wasn't triggered, or look into this?

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        16 days ago

        Hi JessVance!

        Thanks so much for testing that out. I appreciate you checking!

        When a learner is added to a group that already has a learning path assigned, they’re enrolled in the content, but an email notification isn’t triggered in that case. Notifications are sent when learning is newly assigned or when a learning path is assigned to a group after learners are already in it.

        If you’d like notifications to go out, you can simply reassign the learning path to the group once learners have been added.

        Let me know if you’d like me to take a closer look at your setup. Happy to help!