Forum Discussion

FayeSuggs-06ea6's avatar
FayeSuggs-06ea6
Community Member
12 months ago

Not Receiving Comment Notifications Using 'Request Review'

Hello! I have the option selected to receive notifications about the project, but I am not getting them via email. I have to manually go in and check to see if there are any comments. If I sent the link manually, I will get notifications just not through using the new Request Review feature. 

Any ideas?

Review 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    12 months ago

    Hi Faye,

    Thanks so much for reaching out!

    I'm happy to hear you've tried the Request Review feature. I tested this on my end and received email notifications for new comments and updates on when the review was completed.

    One thing to check is that your project notifications are set to All Activity.

    1. Sign in to Articulate 360 and open the project you want to follow or mute.
    2. Click the More ellipsis (...) in the upper right corner and choose Project Notifications
    3. Choose a notification setting

    I hope this helps! If this doesn't resolve the issue, please let me know or reach out to our talented Support Engineers in a case so we can continue troubleshooting!

  • vickiwilliams-4's avatar
    vickiwilliams-4
    Community Member
    4 months ago

    I am having the same issue.  My project notifications have been set to All Activity.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      4 months ago

      Hello Vicki,

      Thanks for reaching out!

      If you have your notifications properly configured, please get in touch with your IT team so they can check if you are receiving all emails from the articulate.com domain. One troubleshooting step they can do is to add a rule that allows all emails coming from @articulate.com to reach your inbox without being flagged.

      If this doesn't help, please open a case with our support team here so we can investigate further.

       

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