Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
I agree. Just trying to confirm it is happening across browsers as I have been working with Articulate support for a while on this issue now and it seems the focus is on SumTotal.
Also curious if this is happening to your entire Storyline course or is it happening with a Storyline block within a Rise 360 course?
I'm using storyline as a block in Rise 360. The first 2 storyline blocks didn't have any issue, but on the third storyline block, there are issues.
Holly Hook
Information Services, Systems Educator II
FRANCISCAN ALLIANCE
Inspiring Health
This is happening in Storyline courses and we only a couple courses in Rise that have embedded Storyline courses, and actually I do not know if the above fix is going to work for those since the way we add in the Storyline courses into the rise courses is via the review link... Unless there is another way to do it where you are using the files to insert it in there.
Thank you Ayou for sharing your workarounds, Ali! I did open a support ticket as well. I'll see what else Articulate says.
Within my Rise 360 SCORM file, I was able to find at least one of the story.html files and can delete the connection message, but agree with you that that's only taking the message away, but that doesn't help if it still freezes.
This is only the second course I've created. My first one was published in early January 2023 so it would have also been on this same version. I haven't had any complaints about it.
Thank you again for sharing your experience and workarounds.
if you remove "ConnectionMessages" from the html(s) not only the message is disabled - the whole faulty preloading is deactivated
