Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
So just to clarify by doing this - the connection error still exists and this simply removes the connection error, right? Or is it the connection error message the culprit causing the problem in the first place and doing this actually fixes the problem?
Thank you for your help
Hi Keith!
Thanks for reaching out!
I see you've already opened a support case and are working with my colleague Victor. You're in excellent hands! It looks like Victor replied to your inquiry with an answer, as well as some clarifying questions!
We'll continue this conversation over in your support case!
