Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Has there been a resolution to this issue? Users have been receiving the offline error but it is not consistent.
Hi Monica - we also are seeing the inconsistency with this. Some users get it, others don't. We have a very hard time replicating the issue when its reported to us by a user, but we've got the screenshots and are aware it's happening.
Have you found anything that consistently allows your users to move forward after they've seen the error?
Clearing the cache on the browser resolves the issues and allows the user to move forward. Getting the learners to actually do this is another issue.
did you send this info to articulate?
if this proves to be true - it is clear that the problem really lies with the preloader
Yes, we have been directing users to clear all Google Chrome browser cache and cookies. Then retry the course and if not working, cancel the course registration and retry it again. The error does not happen every time to every course. I will try to repackage the course and upload it again to see if it works.
do you have users with the problem which are using other browser - Firefox or Safari?
