Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Earlier today we were given this response by Articulate:
"Rest assured, this feature has been thoroughly tested by the Product team prior to its release. After receiving reports of issues with this feature, our Product team had worked with multiple customers and through exhaustive tests we have confirmed that the feature works as designed.
Currently, the customer examples we’ve tested and monitored can’t reproduce the issue and that if it’s consistent for you, then we need your help to get reproduction steps.
We believe that the learners who experienced the issue were in a state where an asset was not being delivered either because of Internet speed or something related to the delivery of the asset from the server."
Everything I have found here sounds as though Articulate is aware that this is a bug - So I was not expecting a response that this is working as expected.
they really don't seem to get it - such a problem* can't be fixed with this kind of test - the only thing that really helps is a complete code review of the preloader
* very rarely occurring
