Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
We have tried various methods to replicate the issue, but have not been able to. I've been able to replicate the error message, but it goes away when I reconnect. We are doing the recommended html workaround on our mandatory courses due soon, but we are a large organization with too many courses to attempt this for all of them. I did not get a response from Articulate on how users should resolve the problem when they are frozen, but we are sharing communications to users experiencing the problem to 1) try a different computer or browser, 2) to clear their cache and reboot.
Hi Dianne!
Thanks for sharing the feedback and workaround steps you've implemented so far! Sorry to hear the connectivity error message has been a persistent issue for you and your learners. I understand how frustrating this can be!
I've opened a support case on your behalf to put you in touch with our support engineers who will work one on one with you to test out other solutions while we monitor this ongoing issue.
You should be hearing from them shortly!
