Forum Discussion
Zoom Region Hides Shapes in Chrome
After setting my project aside for a few months and coming back to it there are three slides with zoom regions not allowing the green squares to show properly in Google Chrome. The zoom works in Internet Explorer. I removed the zoom and the squares show. I tried moving the shape and Zoom Region to different places on the timeline and still nothing.
Storyline 360 (applied recent updates)
Player: Modern (HTML5 Only)
Chrome: Version 78.0.3904.70 (Official Build) (64-bit)
Hi Jen!
Thank you for these details! I see that you've connected with our Support Engineers in a support case. Great call!
I see that my teammate, Lianne, logged this as a possible software bug to continue looking into a fix. We'll keep you updated in your case on the progress of a fix. Thank you for taking the time to troubleshoot with our team!
I managed to avoid this bug this by removing animations on the shape. However, it is not an ideal solution. Any updates?
Hi, Alex!
We don't have any updates to share for this bug fix yet, but I'll be sure to come back when we have news, as this discussion is linked to the report.
Here's some information about how we tackle bugs.
Same problem. The shapes work great until I insert zoom regions. I've repeatedly brought the shapes to front, and moved the video to back, but no success. Please tell me how to fix this. Thanks!
BTW, I am working on my C drive and updated to the most recent SL last week. Here's the project
Hi Dakota!
Thank you for sharing your story file! I've previewed the project and wanted to confirm we see the same thing. Here's a Peek at my test.
Lauren, thanks so much for taking a look! Yes, I'm seeing the same thing (except yours didn't show the 2! with the exclamation point, no biggie).
So, I have the red shapes -circles - to highlight the text. Please ignore the pink hand curser, that's a different issue that I'm familiar with. The red shapes show at the bottom left where they go off the slide a bit, but I would like them to show up in the zoom regions. So, to emphasize the visual layout of the page, I am zooming AND using the red circle shapes.
The circles were fine until I inserted the zooms after.
I've redone the whole project (attached) but would still like to get the zoom and shape features to work together for future projects. The new project does not have shapes on zoom.
Thanks!!
Hello Dakota!
Thank you for sharing those additional details! I only see one red circle shape in your course with an animation highlighting the Log Out of all devices text. Is there another one?
If it's not too much trouble, it would be helpful to see a screen recording of what you're looking to create.
Hi everyone!
I wanted to update this discussion to share that we no longer see this issue where shapes with entrance animations disappear when placed inside zoom regions and on top of a video when using the latest version of Storyline 360, Build 3.61.27106.0.
If you or others are experiencing any additional issues using the latest update, don't hesitate to contact our support team directly.
