Forum Discussion

Traci's avatar
Traci
Community Member
9 years ago

Zoom regions not functioning

Does anyone know what makes zoom regions randomly stop working? They show on the slide, but some randomly stop working in the publish and preview. I delete them and then add them in again, but they ...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
8 years ago

Welcome, Jessica. I'd love to investigate this issue with you!

We've noticed that .swf files are created even if a file is published for HTML5 only. Specifically, when there is a Zoom Region on a slide. While we continue to look into this behavior, the output should upload without any errors after deleting the .swf. However, do let us know if you still run into the same message!

If that description doesn't match your setup, could you let us know what version of Storyline you're using as well as publishing format? I'll be standing by!

  • JessicaCarder-0's avatar
    JessicaCarder-0
    Community Member
    8 years ago

    Hi Katie,

    I did try that and was able to upload the file (with errors) to the LMS. However, we have had about 5 people our of the 30 who have taken the online course experience loading issues during the course. In troubleshooting, the deletion of the .swf files is the only issue we can think of that might be causing this.

    Jessica Carder
    Instructional Designer | OpenX
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