Does anyone know what makes zoom regions randomly stop working? They show on the slide, but some randomly stop working in the publish and preview. I delete them and then add them in again, but they seem to just stop working later. Anyone know what could cause this? I'm using them for software training.

Hi Traci, sorry you're running into trouble with your zoom regions! I can help you figure this out. Can you tell me a bit more about your file? What version of Storyline are you using? Is the file saved to your local hard drive? Does the same thing happen in a new Storyline file, or just this one in particular? Where are you hosting the output after the file is published?

Hi Alyssa, Thanks! So this is what I have discovered. Storyline 360 or SL3. Both cause the issue in the HTML5 ouput. The file is saved locally. I can see the issue in the preview, local publish, and 360 review site publish outputs. This only happens in the HTML 5 output. Flash works fine. It happens with any new files and the current one I'm working on. I haven't dared to open up an older file that was working correctly in the past. In testing I've discovered that if the zoom region is for the full slide, it doesn't show at all in the output. If the zoom region is for the partial timeline, the screen shows the full slide then jumps to the zoom and looks glitch. This only happens in the HTML 5 output. I'm troubleshooting as much as I can because I'm on a deadline for a client. I've asked two other storyline users to test. One is experiencing the same issue. Another is not. I can view the files published by the user who is not experiencing the issue and the outputs look fine on my computer. I submitted a small portion of my initial file with a ticket yesterday. Let me know if there is any other info you need. Thanks! Traci

Thanks for those details, Tracy, and good idea to open a support case. Do you happen to have your case number handy? I'd like to have a look at what our engineers have tested so far.

Hi Alyssa, It's #01147729. The engineer said that he can replicate the issue, and has noted it a possible bug and things are sent off to QA.

Thanks, Tracy. I do see that Miker brought this issue up with our QA team so we can begin looking at next steps. I've tagged this thread to be updated as soon as we get more information. Thanks again for bringing this up to us, and I'm sorry it's slowing you down!

Zoom regions not functioning | Articulate

47 Replies

KatieRiggio
Staff
6 years ago
Hi Radosław!

I'd love to look into the zoom region behavior! First, here is a short recording of my test in Storyline 360, Update 37.

The zoom region begins zoomed in during preview, but I'm curious to know more about your experience. Is the problem happening during preview, in the published environment, or both?

Let me know, and we'll navigate our next steps together!
- RadosawKwasek-9
  Community Member
  6 years ago
  Hi Katie,
  
  the good news is that on a new file, the zoom region works fine. I'm experiencing recently many issues on files created in earlier versions of Storyline 360. Probably it is connected with my second thread: https://community.articulate.com/discussions/articulate-storyline/course-created-in-earlier-version-of-sl360-doesn-t-work-properly-in-current-versions
LaurenDuvall
Staff
5 years ago
Hi all!

I wanted to share that we aren't seeing the behavior reported where the whole slide shows briefly then immediately jumps to the zoom region in Storyline 360 (Build 3.49.24347.0).

If you still see this snag, make sure you're using the latest version of Storyline 360. If you have additional questions, don't hesitate to reach out to us in this discussion or in a support case.
AnkitaBhutkar-6
Community Member
5 years ago
This issue still persists! Please let us know what can we do about it!
LeslieMcKerchie
Staff
5 years ago
Hi Ankita,

There were a few issues described in the conversation here, but all of them are now resolved.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
TuomoNaskali
Community Member
4 years ago
Zoom regions with "Very slow" transition speed still seem to have the reported issue?
JoseTansengco
Staff
4 years ago
Hello Tuomo,

As what my colleague Leslie mentioned, the issues covered in this thread have been resolved for a while now. If you're experiencing any issues with the zoom regions in your course, please reach out to our support team by opening a case so we can take a closer look at your file and figure out what's happening.

Looking forward to hearing from you!

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Zoom regions not functioning

47 Replies

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