Forum Discussion
New in Labs: AI Tutor
AI Tutor is in active development as part of Labs. Functionality will evolve, and we may modify or remove certain features based on user feedback and stability. This feature is only available to AI subscribers.
Boost learner success without disrupting the flow of learning with AI Tutor. Learners can access in-course help via chat, allowing them to ask questions, get simpler explanations, request examples, or summarize key points right within the training. Read on to learn how to enable it if you’re an author—and how to use it if you’re a learner.
Enable AI Tutor (For Authors)
As a course author, you can enable AI Tutor in any training you choose, whether it’s a course or microlearning. Here’s how:
- Go to the Labs page in your account settings, then enable AI Tutor. This activates a course-level setting that enables AI Tutor for individual courses.
- Open the course you want to enable AI Tutor for.
- Click the AI Assistant button in the top right, then choose AI settings from the drop-down menu.
- In the AI settings window, go to the AI Tutor tab, toggle the switch to enable AI Tutor, then click Done.
AI Tutor works with Quick Share. Support for Reach 360 and LMS outputs is coming soon.
Author-facing AI Tutor toggle in the course's AI settings window
Share Your Feedback as an Author
We’re excited about how AI Tutor can help you, as an author, in supporting your learners during training. While this feature is still evolving, your feedback will help improve it.
In the AI Tutor tab of the AI settings window, click the Share feedback button to give us your thoughts.
Use AI Tutor (For Learners)
As a learner, you get instant, course-aware help from AI Tutor right when you need it. Here’s how to get started:
- In a course with AI Tutor enabled, click the Ask AI Tutor button in the lower-right corner to open the chat window.
- Enter your questions in the chat box or choose from the prebuilt prompts to explain the content in simpler terms, search the course content, or summarize the training.
- (Optional) Click the minimize icon in the upper-right corner of the chat window to minimize it.
- (Optional) Click the pencil icon in the upper-left corner of the chat window to begin a new chat session.
Learner-facing AI Tutor chat window inside a course
Share Your Feedback as a Learner
We’d love to hear about your experience with AI Tutor as a learner. If you find the generated content helpful, click the thumbs-up icon in the lower-right corner of each AI Tutor response. Otherwise, click the thumbs-down icon and give us your thoughts. Your feedback will be shared directly with our product and engineering teams.
FAQs
Is AI Tutor the same as AI Assistant?
No. AI Assistant is for authors, while AI Tutor is for learners. AI Assistant helps authors build training by generating, refining, and editing content in authoring tools like Rise 360 and Storyline 360.
AI Tutor assists learners while they are taking a training. Embedded in the course experience, Ask AI Tutor answers questions and guides learners through concepts, helping them understand the material better.
Will AI Tutor reveal answers to quizzes and knowledge checks?
No. AI Tutor is designed to support learning, not bypass it. Learners will not be able to extract answers from AI Tutor during quizzes or knowledge checks. This ensures that Ask AI Tutor enhances comprehension while maintaining the instructional intent of assessments.
Is AI Tutor available during quizzes?
No. We automatically hide AI Tutor when the learner enters a quiz.
How does AI Tutor handle locked lessons?
AI Tutor can currently reference content from locked lessons. We recognize this may not always align with how authors want to control access, and we’re working on ways to balance helpful answers with appropriate content restrictions.
Does AI Tutor support languages other than English?
AI Tutor’s underlying large language model (LLM) can understand and respond in languages supported by OpenAI.
At launch, the overall AI Tutor experience is optimized for English, but expanded localization support is coming. AI Tutor will support additional languages more fully across the learner experience as development progresses.
Does AI Tutor pull content from outside the course?
No. AI Tutor is grounded in the content found in the training. It uses the published course material as its primary knowledge source and tailors responses to the specific content the learner is working on. AI Tutor does not browse the web. Responses stay relevant, controlled, and aligned with the author’s intended learning experience.
Does the course author have visibility into the learner’s chat?
By default, learner conversations with AI Tutor are private to the learner and the system for functionality and improvement purposes. The ability to provide course creators with course-relevant, anonymized feedback from learner sessions is coming soon.
Any data handling complies with Articulate’s privacy, security, and data processing standards.
Does learner feedback get shared with Articulate?
Yes. We use thumbs-up/thumbs-down feedback and interactions to improve AI Tutor, but any data is handled according to Articulate’s privacy, security, and data processing standards and is anonymized whenever possible.
Can AI Tutor answer questions about video content?
Not yet. AI Tutor currently focuses on text content. We're exploring support for video content.
Can AI Tutor share source content within the chat?
AI Tutor can reference course content in its responses, but direct access to source files isn’t available at this time. We’re considering ways to expand this, such as through a resource library.
29 Replies
This is very exciting! Can reference materials be uploaded to support the course content? I'm thinking a document with foundational information or general organizational knowledge that would not be repeated in every course. Will the tutor know content in videos uploaded in the course?
Great questions - we’re glad to hear the excitement! 🎉
AI Tutor’s knowledge is currently limited to the content that’s included directly in the course. While it doesn’t reference materials outside the course right now, we’re actively exploring ways authors might be able to upload supporting documents to provide additional context (for example, foundational information or broader organizational knowledge). Thanks for highlighting that use case - it’s a helpful one.
For videos, AI Tutor doesn’t currently analyze or interpret video content. If key information from a video is included in accompanying text within the lesson, the tutor can reference that text, but it won’t “watch” the video itself. We’ll definitely note the interest in supporting video content more directly in the future.
Really appreciate the feedback! Please keep it coming as you explore the feature!
Interestingly, the AI Tutor is able to answer questions beyond course content. I have a test course on how to make pie. I asked it about how to make pizza and it provided detailed instructions. Thinking it knew pizza as 'pie' I then tried "how to make soup." It also provided me detailed instructions on making soup which is not covered in the course content. When I asked for details on a specific organization, it told me it was "here to help with pie-making." The information that the AI Tutor is returning is not in my course.
Just tried it, can't get it to work: "Something went wrong. Try refreshing the page or submitting a new request."
Thanks so much for giving it a try and for flagging this! It looks like we’re currently seeing some authentication-related errors that can cause that message to appear. The team is actively investigating. We’ll share an update here as soon as we have more information. Thanks for your patience while we sort it out!
Quick update here: we’ve identified the cause of the authentication error and have released a fix.
Please re-publish your course to Quick Share and try again. After republishing, the AI Tutor should work as expected.
Thanks again for your patience while we looked into it! If you're still experiencing difficulties, please let us know.Appreciate you flagging this and helping us test things out in Rise Labs! 🙌
Right now, it's a fantastic feature. I'd want to give it a try, however whenever I try to use AI Assist's new AI Tutor feature, it always responds with the same message: Something went wrong. Try making a new request or refreshing the page.
Additionally, I would like restrict the tutor's resources to relying just on the submitted materials.Hi Michaelmicha298,
Sorry to hear that you're having trouble!
I've shared your feedback with AmyGreive1 and her team so they can take a closer look at what might be getting in the way. We appreciate you letting us know!
Thank you for this feedback!
The error you saw was related to an authentication issue that we’ve since fixed. Please re-publish your course to Quick Share and try again. After republishing, the AI Tutor should work as expected.
Regarding your second point: AI Tutor is designed to rely only on the content included in the course itself and doesn’t pull from external sources or the broader web. That said, we’re aware that it can sometimes drift into more general topics depending on how a learner prompts it. Improving how tightly the tutor stays grounded in the course context is something we’re actively working on.
Thank you kindly for helping us test things out in Rise Labs! 😁
Another idea: is there a way to limit the AI tutor when the user is responding to test, quiz, or assessment questions?
Hi folks. My organization is currently going through the governance process towards adoption of AI functionality in Rise, so unfortunately I can't participate right now (though I'd love to!). That said, I'm wondering what this new functionality may offer to people who use screen readers - particularly - if this can address some of the shortcomings Rise has re accessibility (WCAG 2.2 AA) for some of the blocks we have at our disposal.
Great question! Completely understand needing to go through governance first.
From an accessibility standpoint, AI Tutor is designed to work with screen readers, and we’ve seen it function as expected with tools like JAWS, VoiceOver, and Narrator. That said, we’re aware of a current issue with NVDA where navigation within the Tutor dialog in browse mode isn’t working as expected due to how the dialog is implemented. Our team has identified this and is actively working on improvements to provide consistent support across screen readers.
More broadly, AI Tutor doesn’t change the accessibility of existing Rise blocks themselves, but it can offer an additional way for learners - especially those using assistive technologies - to engage with and get help understanding course content through a conversational interface.
Accessibility is a key focus for us, and we’re continuing to refine the experience to better align with WCAG 2.2 AA expectations. We really appreciate you raising this, and we’d love to hear your feedback if you’re able to explore it in the future!
Does this only work if publishing a Quick Share or through Reach360? Wondering if/how this would work with SCORM files.
Great question! Right now, AI Tutor is only supported when courses are published via Quick Share. Support for LMS and Reach 360 exports (including SCORM) is coming soon, but it’s not available just yet.
I've just used it for the first time...
Question: how many lessons does this course have
Answer: The course content provided includes multiple lessons, but the exact number isn't specified. Would you like to know more about a specific lesson or topic within the course?
hmm, that's a pretty simple question. I was expecting a number as the answer.
Hi HVfb0f498d-053b,
Thanks for the feedback on how we can improve AI Tutor. I've logged it internally so AmyGreive1 and her team are kept in the loop!
Asking in German and getting a German answer works fine. Will the text on AI tutors window be in German as well in the future?
Hi RalfHartmann-16,
Great question! I've logged this as an enhancement request, so our team can consider it for future updates.
I must be missing something. In neither 360 nor 360 Beta does my AI Assistant section have a dropdown, whether for AI settings or anything else.
Is that dependent on the enterprise?
It is a tab in storyline 360 next to the Slide tab
You may be something else then. Support has informed me the AI Tutor is only available in Rise currently.
Hearing that information available outside of the course is coming back as answers make me wonder about data handling. If I have this on for a course is this data going to go into a database that is available for other users? I see the note about data handling
Thanks for your question! AI Tutor responses are generated based on the content of the course and the learner’s interaction in that moment. Learner conversations aren’t shared with other users or used to populate a shared knowledge base across courses. In other words, one customer’s data isn’t exposed to or reused for another customer’s experience.
By default, learner interactions are handled in line with Articulate’s privacy, security, and data processing standards, and are not visible to course authors.
This is a great feature. Are there any plans to make it available in Storyline as well? Currently most of our courses (about 95%) are developed in Storyline, due to the missing support for Arabic and Hebrew, if you are not subscribed to the translation feature.
Hi Dominik1,
Thanks for exploring AI Tutor in Rise! Our development team is tracking votes to introduce AI Tutor to Storyline as well. I've shared your feedback with them, so we can notify you as soon as we have updates to share.
