Forum Discussion
Articulate Review - courses not showing
Hello,
Trying to share a course from Articulate Review today and noticed that nothing is showing up for any of the courses I've uploaded. It's just a blank grey screen. Anybody else having this problem? Screen capture is attached....
21 Replies
Hi there Matt,
That's definitely odd! I haven't seen other reports of this, so I'm glad you reached out. I have a few more questions for you.
- Is this only happening to courses you published today, or is this happening to all of your courses in Articulate Review?
- Do you see a difference if you change web browsers?
If you're still getting stuck, reach out to our Support Engineers here. We'll help you get to the bottom of this!
Hi Alyssa,
It's happening for all of the Rise courses in Articulate Review. Oddly, the Storyline courses I have in there do show up. It's just the Rise courses that do not.
I just checked IE instead of Chrome, and they show up for me in IE. So that's good. Not sure why they don't show up in Chrome because I never had this problem before until today.
Matt
Hi Matt,
Thanks for that clue about Chrome. I've opened a priority support case with our engineers since you have a Team subscription. 🙌 You should be hearing from someone soon! I'll follow along as well so I can update this discussion with the outcome.
Thanks Crystal. The support team has contacted me.
Just to circle back - looks like it was a cookie issue! I typically have cookie issues, but of a much different variety.... 😉🍪
Glad we could help.
Can I ask for an encore to this nice thread :)? My team seems to be having the same issue that Matt had. Prior to this moment, I tried to address this as a cookie issue (by instinct), but I didn't resolve the issue. Could you help me take the same steps that Matt took? I'd so appreciate it!
Thank you - Patrick
Yum! :) Thanks Crystal
Hello Patrick and welcome to E-Learning Heroes :)
By cookie issue, do you mean that you cleared the browser cache?
I'd be happy to share the steps recommended:
First attempt (which sounds like you may have covered):
1. Update your Google Chrome to the latest version.
2. Clear your browser cache.Second attempt:
1. Go to Settings > Advanced > Content Settings > Cookies
2. Remove any Articulate sites being blockedIf there are no blocked sites, please try to connect to another network and see if you encounter the same issue. If you're able to access your course on a different network, please check with your network admin to ensure that these domains are allowed.
If this doesn't nail it down for you, with your permission, I'd like to have you share your project file with our support team to investigate what's happening. It will be deleted when they are done troubleshooting.
Hi Leslie,
One of my clients is facing the above issue while trying to access the Review 360 link.
Can you please reconfirm the steps again so that I can share that with them.
In case this is not working, can you please let me know what to do next.
Krishna
Hi Leslie,
We are having the same problem with all the SL files we've put up on AR today.
On PC and Mac on different servers.
Deltina
Oh no, Deltina.
It doesn't look like we have any reported incidents that may be causing you an issue.
Did you follow the instructions shared above? If this doesn't nail it down for you, with your permission, I'd like to have you share your review link and project file with our support team to investigate what's happening. It will be deleted when they are done troubleshooting.
Leslie,
I figured out that if I remove the audio from the first slide it shows up in Chrome. However, we have other files that have audio on the first slide without issue.
Hi Deltina,
Can you tell if they were published with different versions of Storyline? That could be impacting what you're seeing.
If you'd like to grant us permission to view the courses, please follow the steps Leslie shared. We're happy to take a look!
Hello,
Is this still an issue for some people? I published several courses from Rise 360 to Review 360, but when I go to Review 360, I only see my Storyline courses with All Formats selected and no courses when I select to view only Rise 360 courses. I have tried with the same results in Chrome (v 89.0.4389.90 ), Firefox (v 87), Edge (v 89.0.774.63), Safari (for iOS14.4.2) I have added rise.articulate.com and 360.articulate.com to my Chrome settings to always allow cookies from these sites.
Thank you,
Amanda
