12 Replies
Alyssa Gomez

Hi there Matt,

That's definitely odd! I haven't seen other reports of this, so I'm glad you reached out. I have a few more questions for you.

  • Is this only happening to courses you published today, or is this happening to all of your courses in Articulate Review?
  • Do you see a difference if you change web browsers?

If you're still getting stuck, reach out to our Support Engineers here. We'll help you get to the bottom of this!

Matt Cherry

Hi Alyssa,

It's happening for all of the Rise courses in Articulate Review. Oddly, the Storyline courses I have in there do show up. It's just the Rise courses that do not.

I just checked IE instead of Chrome, and they show up for me in IE. So that's good. Not sure why they don't show up in Chrome because I never had this problem before until today.

Matt

Patrick O'Rourke

Can I ask for an encore to this nice thread :)? My team seems to be having the same issue that Matt had. Prior to this moment, I tried to address this as a cookie issue (by instinct), but I didn't resolve the issue. Could you help me take the same steps that Matt took? I'd so appreciate it!

Thank you - Patrick

Leslie McKerchie

Hello Patrick and welcome to E-Learning Heroes :)

By cookie issue, do you mean that you cleared the browser cache?

I'd be happy to share the steps recommended:

First attempt (which sounds like you may have covered):

1. Update your Google Chrome to the latest version. 
2. Clear your browser cache. 

Second attempt:

1. Go to Settings > Advanced > Content Settings > Cookies 
2. Remove any Articulate sites being blocked 

If there are no blocked sites, please try to connect to another network and see if you encounter the same issue. If you're able to access your course on a different network, please check with your network admin to ensure that these domains are allowed.

If this doesn't nail it down for you, with your permission, I'd like to have you share your project file with our support team to investigate what's happening. It will be deleted when they are done troubleshooting.

Leslie McKerchie

Oh no, Deltina.

It doesn't look like we have any reported incidents that may be causing you an issue.

Did you follow the instructions shared above? If this doesn't nail it down for you, with your permission, I'd like to have you share your review link and project file with our support team to investigate what's happening. It will be deleted when they are done troubleshooting.