I overwrote an existing draft on Review. Original was working fine, but the upload is unusable -- slide transitions that should take 0.5 seconds take 5 seconds.... text doesn't appear at the time it is supposed to....
I have ZERO idea what is going on here -- the issue seems to be with Review itself.
I am, of course, on deadline. Anybody have any ideas?
Thank you for reaching out! I am glad to hear that a hard reboot resolved the issue you were seeing! If this behavior does re-appear, you are always welcome to reach back out to this thread or connect with our Support Engineers.
I tried to review the same course this morning and it is, again, unusable. I'm guessing it could well be something at this end, though I'm on a corporate system this is usually robust. This is kind of a useless post, I realize, but this is a very frustrating issue.
Hi there, Greg. Thanks for keeping us in the loop, as that does sound frustrating!
I'd love to help investigate the load time if you're comfortable with sharing the Review 360 URL. You can send it privately to us by using this link or publicly here.
Also, is this happening on all browsers or a specific one?
I am experiencing this issue with a Storyline course published to Review - was there a resolution to this issue? It was working fine and now I have several people who were tasked with QA on the course reporting extremely slow load times. I am have republished the course and it has not resolved the issue. Additionally, I am not able to replicate the issue.
Hi Gretchen! I'm sorry to hear so many are experiencing slow load times with a published Storyline course. We'd love to help get to the bottom of this!
If you could share your .story file privately with us by using this link or publicly here, we'd be happy to test things on our end.
I am having extremely long wait times for Review to load, not when publishing from SL360, but when loading Review from Desktop. What is long? After refreshing the screen 5+ times, it will load after 5 minutes.
Thanks for reaching out about this. I understand the animations are very slow when publishing your Presenter course to Review 360. I have a few questions to help me better narrow down the issue.
Is this happening with multiple files or only this specific file?
Have you tried viewing the course in a different browser?
If you're comfortable sharing the Review link with us, I'd be happy to test it on my end. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
10 Replies
Replying to myself but want to leave this post here. I did a hard reboot of my system and it seems to work better.
Not sure why it was NOT working as intended...
Hi Greg,
Thank you for reaching out! I am glad to hear that a hard reboot resolved the issue you were seeing! If this behavior does re-appear, you are always welcome to reach back out to this thread or connect with our Support Engineers.
Please let us know if you need anything else!
Hi Vincent,
I tried to review the same course this morning and it is, again, unusable. I'm guessing it could well be something at this end, though I'm on a corporate system this is usually robust.
This is kind of a useless post, I realize, but this is a very frustrating issue.
Greg
Hi there, Greg. Thanks for keeping us in the loop, as that does sound frustrating!
I'd love to help investigate the load time if you're comfortable with sharing the Review 360 URL. You can send it privately to us by using this link or publicly here.
Also, is this happening on all browsers or a specific one?
I am experiencing this issue with a Storyline course published to Review - was there a resolution to this issue? It was working fine and now I have several people who were tasked with QA on the course reporting extremely slow load times. I am have republished the course and it has not resolved the issue. Additionally, I am not able to replicate the issue.
Hi Gretchen! I'm sorry to hear so many are experiencing slow load times with a published Storyline course. We'd love to help get to the bottom of this!
If you could share your .story file privately with us by using this link or publicly here, we'd be happy to test things on our end.
Staying tuned here to keep at this with you!
I am having extremely long wait times for Review to load, not when publishing from SL360, but when loading Review from Desktop. What is long? After refreshing the screen 5+ times, it will load after 5 minutes.
Hi James! I apologize for the issues you are experiencing with slow loading time with your course in Review 360 on your desktop computer.
I want to help investigate the load time if you could share your Review URL either publicly here or privately in a case.
Hi I am experiencing the same issue. I just published my presenter file into review. The animations are so slow.
Could anyone suggest any reasons or solutions to this?
Hi, Kiran!
Thanks for reaching out about this. I understand the animations are very slow when publishing your Presenter course to Review 360. I have a few questions to help me better narrow down the issue.
If you're comfortable sharing the Review link with us, I'd be happy to test it on my end. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!