I'm sorry to hear you haven't been able to publish your course! I've opened a case on your behalf with our support engineers to take a closer look at your file and figure out why this is happening.
Be on the lookout for an email with an upload link, and one of our teammates will take a look as soon as possible!
Both me and my colleague are having issues with this and receive this error message. I can see that you had issues yesterday with Review 360 and they are now resolved. Do you mind re-looking into this?
We did have a brief incident yesterday, but we have not seen any additional reports. I've opened a support case on your behalf so that we can work with you directly and understand what you are seeing. You should be hearing from someone via email soon.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Earlier in this thread a few users pointed out that sometimes Review360 is just down or nonresponsive (for whatever technical reason). It's not often, but from time to time I get this error too. 100% of the times when I do get it, waiting half an hour (sometimes longer) just fixes itself. I personally doubt it's anything on your end given the history of this error message. Read back through some of the earlier replies for more context.
Are you getting this error when publishing any course to Review 360?
Would you please ask your network admin to open port 443 and add the domains in this article to your allowlist for your Articulate 360 apps to work properly?
I appreciate the update, Mekesh. It sounds like you are running a much older version of the software, so I'd recommend updating to prevent any further hiccups down the road.
Hello, I am having the same issue - keep getting an error when trying to publish to Review 360, suggesting to check my internet connection. My internet is fine, checked on a different one too. Tried publishing on and off company vpn, had our IT check that all the domains are allowed from our end on port 443 https://articulate.com/support/article/Articulate-360-Network-Endpoints#allowlist Can you suggest what else can we do? Thanks
I'm sorry to hear you're experiencing issues when publishing to Review 360!
Since you've already tried a few troubleshooting steps, I went ahead and opened a support case on your behalf. You should hear from our team soon, via e-mail.
I have exactly the same problem. I get the following error message when trying to publish a Storyline 360 course to Review 360 for only 2 of the 6 modules in my course. I've had no problems with the others.
"There was an error publishing your course to Review 360. Please check your internet connection and try again."
So sorry to hear you are also experiencing issues getting your Storyline 360 course published to Review 360!
I see you've already opened a support case. Great move! It looks like my colleague Cleo has picked it up. You're in excellent hands working one on one with him. He should be reaching out to you via e-mail shortly!
We'll continue this conversation over in your support case.
I am trying to publish to my LMS and keep getting error messages. I have tried multiple times. I even created a new powerpoint and re-recorded everything and still no luck. I tried again this morning and still having issues. It starts to do it and then stops and states there was an error and asks to send the message. I have done so, but nothing.
Thanks so much for reaching out and detailing what you're experiencing!
I understand you're receiving an error message when trying to publish your course for LMS. This shouldn't be happening and I'm happy to help troubleshoot. I'd like to ask a few clarifying questions to start.
Is this happening with one specific file or multiple files?
Are you able to share a screenshot of the error message you're seeing?
If you're comfortable sharing your file, I'd be happy to do a test publish on my end as well. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
71 Replies
Hi Shelley,
I'm sorry to hear you haven't been able to publish your course! I've opened a case on your behalf with our support engineers to take a closer look at your file and figure out why this is happening.
Be on the lookout for an email with an upload link, and one of our teammates will take a look as soon as possible!
Both me and my colleague are having issues with this and receive this error message. I can see that you had issues yesterday with Review 360 and they are now resolved. Do you mind re-looking into this?
Thanks, Matthew.
We did have a brief incident yesterday, but we have not seen any additional reports. I've opened a support case on your behalf so that we can work with you directly and understand what you are seeing. You should be hearing from someone via email soon.
Thank you
Matthew Holmes
L&D Consultant
No problem, Matthew.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thank you
Hi,
I am trying to publish a course to a course to review 360 and it keeps coming up with the internet problem error.
"there was an error publishing your course to Review 360. Please check your internet connection and try again"
Is there a fix or some sort of resolution to the issue?
Thanks
Hello Mekesh, and welcome to E-Learning Heroes! ⭐️
Happy to help here! I published to Review 360 successfully just now, and I don't see any reported incidents.
This article covers some reasons and solutions to try. If those don't help, let's try these steps:
Let me know if any of those tactics help; I'll be here!
Earlier in this thread a few users pointed out that sometimes Review360 is just down or nonresponsive (for whatever technical reason). It's not often, but from time to time I get this error too. 100% of the times when I do get it, waiting half an hour (sometimes longer) just fixes itself. I personally doubt it's anything on your end given the history of this error message. Read back through some of the earlier replies for more context.
Also, from an earlier post in this thread: https://www.articulatestatus.com/
You can check online status of Articulate in general next time you run into this. Could just be a server blip.
Hey,
Thanks for the reply.
I've rebooted and tried to open up the app but now I cant even connect to the articulate app.
Any ideas?
Hello again, Mekesh!
Happy to continue troubleshooting this with you:
I'm staying tuned for your response, and we'll go from there!
Hey,
I left it for the night a rebooted this morning - the app now works however I'm still getting the same error message when publishing to review 360
Thanks for the update, Mekesh.
Are you getting this error when publishing any course to Review 360?
Would you please ask your network admin to open port 443 and add the domains in this article to your allowlist for your Articulate 360 apps to work properly?
I've passed it on to the IT team, hopefully we get it sorted.
This post was removed by the author
Hi , it ended up being a simple change, When publishing to review 360 - I changed the format to HTML5 only. It was HTML5/flash only.
Sorted it out perfectly.
I appreciate the update, Mekesh. It sounds like you are running a much older version of the software, so I'd recommend updating to prevent any further hiccups down the road.
Hello, I am having the same issue - keep getting an error when trying to publish to Review 360, suggesting to check my internet connection. My internet is fine, checked on a different one too. Tried publishing on and off company vpn, had our IT check that all the domains are allowed from our end on port 443 https://articulate.com/support/article/Articulate-360-Network-Endpoints#allowlist Can you suggest what else can we do? Thanks
Hi, Agata.
I'm sorry to hear you're experiencing issues when publishing to Review 360!
Since you've already tried a few troubleshooting steps, I went ahead and opened a support case on your behalf. You should hear from our team soon, via e-mail.
Hello,
I have exactly the same problem. I get the following error message when trying to publish a Storyline 360 course to Review 360 for only 2 of the 6 modules in my course. I've had no problems with the others.
"There was an error publishing your course to Review 360. Please check your internet connection and try again."
Is there any solution ?
Hi Philippe!
So sorry to hear you are also experiencing issues getting your Storyline 360 course published to Review 360!
I see you've already opened a support case. Great move! It looks like my colleague Cleo has picked it up. You're in excellent hands working one on one with him. He should be reaching out to you via e-mail shortly!
We'll continue this conversation over in your support case.
I am trying to publish to my LMS and keep getting error messages. I have tried multiple times. I even created a new powerpoint and re-recorded everything and still no luck. I tried again this morning and still having issues. It starts to do it and then stops and states there was an error and asks to send the message. I have done so, but nothing.
Hi Lorinda,
Thanks so much for reaching out and detailing what you're experiencing!
I understand you're receiving an error message when trying to publish your course for LMS. This shouldn't be happening and I'm happy to help troubleshoot. I'd like to ask a few clarifying questions to start.
If you're comfortable sharing your file, I'd be happy to do a test publish on my end as well. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!