Review 360 not playing audio

Jul 02, 2021

The course I just uploaded to Review 360 is not playing the audio properly. It works fine when I preview it, and the mp4 files play perfectly on their own, but when I upload it to Review 360, I lose my mic track. Any ideas?

1 Reply
Ren Gomez

Hi Laurie,

Thanks for sharing your experience! Have you tried testing the course in a different environment, such as SCORM Cloud, to see if the audio issues are only showing up in Review 360?

I also recommend trying a different browser to see if you get the same results. You can review our supported browsers below:

If you're seeing this error across the board, you can share your .story file with our Support Team to lend a hand with testing!