Review 360 resolved comments are gone

Jun 08, 2022

I am wondering where I can access old comments that were left on Review 360 (from 2 years ago). I have gone up to the three dots and selected "Show resolved comments" but they do not appear (regardless of which version I choose - the comments go across versions though). I KNOW there were loads of comments left at some point. I recently renamed my courses, could this have deleted the old comments? (And, if yes, is there a way to get them back?)

1 Reply
Andrea Koehntop

Hi Melissa, and welcome to the E-Learning Heroes community! ✨

The Review link will stay the same if you rename the course in Review 360, as well as if you were to publish a new version of an existing item from Storyline 360 to Review 360.

Since your resolved comments should still be there, I've opened a support case on your behalf so we can troubleshoot further what you are experiencing. 

You can expect to hear from someone on our support team shortly via email!