Slow to load My Contents

Hello Nicole!

Thanks for letting us know the content is slow to load in Review 360. I've tested this on my end using Chrome, and the dashboard and content are loading. Which browser are you using? I'd recommend trying a different browser to see if that does the trick.

Hello 

I am having the same problem here to display All Content in Review 360 the page is incredibly slow to respond or does not respond at all and I have to refresh the browser. 

The system keeps saying I am off line and will reconnect me however I am using other web based applications including Rise which are all working perfectly and I am on a very fast wired connection to the Internet not wifi. 

I use Google Chrome which is the standard within our organisation and I use this for everything with no problems. 

I do now have a lot of courses on the Review 360 as I have been using it since its inception about 3 years ago. Is there a limit to the number of courses one can have published on the Articulate cloud?

Many thanks

I'm having the same issue as well. Yesterday I tried to view a SL file in Review 360  (Chrome) and got the same error message as described above, stating I was offline and will reconnect, even though my internet connection was fine. I also have a fast internet connection. I tried to review other SL files and got the same results. It took about 10 minutes before it finally displayed. I experience this periodically, but yesterday the issue lasted longer than usual. It happened around 1:10 pm PST.  

Hi Lori!

It looks like everything was up around that time.

I would check to make sure your Chrome is on the latest version, which is Version 99.0.4844.51 (Official Build).

You could also try to clear your cache.

You are always welcome to connect with our Support Engineers, which I think may be a good option for you if none of the above work.

I'm having issues today with Articulate Review, same as above. It's loading very slowly, telling me there's no Internet connection, etc. I cleared my cache in Chrome it did not help. Very frustrating!

Hi Anne,

I'm sorry Review 360 is running so slowly for you! Everything on our end is running at 100%. Since you already cleared your cache, I would recommend starting a support case with our support engineers.

Thanks for reaching out!

Hi Nicole,

Thanks for letting us know about your experience! Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would out to our support engineers in a support case.

What would I put in the support case?  I'm not sure what information you would need.

Hi Anne,

Thanks for letting us know! To keep everything in one place, you can continue to work with Luiza on this. No need to copy anyone else! Also, just an FYI replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.

It's not playing a course that's the issue for me - it's the actual upload to Review.

I have a small project file (less than 30MB) - but publishing to Review 360 from Storyline is taking forever. I have followed all instructions, repaired Storyline (uninstall and reinstall) and am still having the issue. I get stuck on the 'Uploading Course' bar.

So far I have been waiting 20 minutes, and this is the progress (see picture). I should add, this happens fairly regularly - one moment its fine, the next there is a big delay.