Does anyone else have an issue with slowness in Review 360? My Content area takes a very long time to load, if at all. I'm constantly having to refresh the url.
Could it be to the amount of published files I have in My Content? There is nothing wrong with my internet connection - all other programs, websites etc load fine.
Thanks for letting us know the content is slow to load in Review 360. I've tested this on my end using Chrome, and the dashboard and content are loading. Which browser are you using? I'd recommend trying a different browser to see if that does the trick.
I am having the same problem here to display All Content in Review 360 the page is incredibly slow to respond or does not respond at all and I have to refresh the browser.
The system keeps saying I am off line and will reconnect me however I am using other web based applications including Rise which are all working perfectly and I am on a very fast wired connection to the Internet not wifi.
I use Google Chrome which is the standard within our organisation and I use this for everything with no problems.
I do now have a lot of courses on the Review 360 as I have been using it since its inception about 3 years ago. Is there a limit to the number of courses one can have published on the Articulate cloud?
I'm having the same issue as well. Yesterday I tried to view a SL file in Review 360 (Chrome) and got the same error message as described above, stating I was offline and will reconnect, even though my internet connection was fine. I also have a fast internet connection. I tried to review other SL files and got the same results. It took about 10 minutes before it finally displayed. I experience this periodically, but yesterday the issue lasted longer than usual. It happened around 1:10 pm PST.
I'm having issues today with Articulate Review, same as above. It's loading very slowly, telling me there's no Internet connection, etc. I cleared my cache in Chrome it did not help. Very frustrating!
I'm sorry Review 360 is running so slowly for you! Everything on our end is running at 100%. Since you already cleared your cache, I would recommend starting a support case with our support engineers.
Thanks for letting us know about your experience! Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would out to our support engineers in a support case.
I opened a support case on your behalf so we can get you in touch with one of our support engineers. Someone will be in touch shortly to troubleshoot the behavior you're experiencing.
Thanks for letting us know! To keep everything in one place, you can continue to work with Luiza on this. No need to copy anyone else! Also, just an FYI replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
It's not playing a course that's the issue for me - it's the actual upload to Review.
I have a small project file (less than 30MB) - but publishing to Review 360 from Storyline is taking forever. I have followed all instructions, repaired Storyline (uninstall and reinstall) and am still having the issue. I get stuck on the 'Uploading Course' bar.
So far I have been waiting 20 minutes, and this is the progress (see picture). I should add, this happens fairly regularly - one moment its fine, the next there is a big delay.
I'm sorry you're running into this snag with Review 360! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
I am experiencing the same issues as well....my Rise content loads very quickly, however, the Review 360 does not. This behaviour seems to have started when the review site wads updated to the latest version that includes the tabbed search function..I been waiting for the content to load for 30 minutes...still nothing.
I'm sorry to hear you've also been experiencing slowdowns with Review 360! I've tested this on my end using Chrome, and the dashboard and content are loading without issues. Everything on our end is running at 100%.
To clarify, are the slowdowns affecting all of the courses you attempt to publish or just one specifically? Depending on a project's content, media such as audio or video files can affect this, as well as the number of slides and layers used.
Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would reach out to our support engineers in a support case so they can take a closer look at your setup.
Thanks for reaching out! Looking forward to hearing from you!
I am having the same issue. I have used review links for 2 years and this is the first time this has happened, but no matter what link I used (various courses), I get the same results. It shows nothing and take almost 3 minutes just to show the first page!
And yes, I cleared my cache and it didn't help. My other team members are not experiencing this problem - just me. I am using Google Chrome and it is up to date.
Sorry to hear that you ran into this issue. Since you're the only one on your team who is experiencing the issue, try viewing your Review 360 links using the following to see if you observe any changes in the loading speed:
Updated versions of Mozilla Firefox or Microsoft Edge
Google Chrome's Incognito mode
If the issue persists, try publishing a different course to Review 360 and checking to see if this loads slowly for you as well. If all Review 360 links appear to be affected, reach out to your IT staff so they can check why the links aren't loading properly when accessed from your device. If a single course or project is affected, please open a case with our support team here so we can take a closer look at what's happening.
21 Replies
Hello Nicole!
Thanks for letting us know the content is slow to load in Review 360. I've tested this on my end using Chrome, and the dashboard and content are loading. Which browser are you using? I'd recommend trying a different browser to see if that does the trick.
Does not matter which browser I use.
Hey Nicole!
I'm not having luck recreating this behavior on my end. I'm curious if clearing your browser's cache would help: How To Clear Your Browser Cache.
If that doesn't do the trick, start a support case with this link so we can investigate further!
Hello
I am having the same problem here to display All Content in Review 360 the page is incredibly slow to respond or does not respond at all and I have to refresh the browser.
The system keeps saying I am off line and will reconnect me however I am using other web based applications including Rise which are all working perfectly and I am on a very fast wired connection to the Internet not wifi.
I use Google Chrome which is the standard within our organisation and I use this for everything with no problems.
I do now have a lot of courses on the Review 360 as I have been using it since its inception about 3 years ago. Is there a limit to the number of courses one can have published on the Articulate cloud?
Many thanks
Hi
Yes, cache has been cleared - always the first thing I try. Co-workers have the same issue.
I'm having the same issue as well. Yesterday I tried to view a SL file in Review 360 (Chrome) and got the same error message as described above, stating I was offline and will reconnect, even though my internet connection was fine. I also have a fast internet connection. I tried to review other SL files and got the same results. It took about 10 minutes before it finally displayed. I experience this periodically, but yesterday the issue lasted longer than usual. It happened around 1:10 pm PST.
Hi Lori!
It looks like everything was up around that time.
I would check to make sure your Chrome is on the latest version, which is Version 99.0.4844.51 (Official Build).
You could also try to clear your cache.
You are always welcome to connect with our Support Engineers, which I think may be a good option for you if none of the above work.
I'm having issues today with Articulate Review, same as above. It's loading very slowly, telling me there's no Internet connection, etc. I cleared my cache in Chrome it did not help. Very frustrating!
This still happens on a daily basis to myself and coworkers. We all work in different locations and are not on a network.
Hi Anne,
I'm sorry Review 360 is running so slowly for you! Everything on our end is running at 100%. Since you already cleared your cache, I would recommend starting a support case with our support engineers.
Thanks for reaching out!
Hi Nicole,
Thanks for letting us know about your experience! Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would out to our support engineers in a support case.
What would I put in the support case? I'm not sure what information you would need.
Hi Anne,
I opened a support case on your behalf so we can get you in touch with one of our support engineers. Someone will be in touch shortly to troubleshoot the behavior you're experiencing.
Thanks. I was just writing a reply to Luiza, who else should I copy? I have lots more information for you
Anne
Hi Anne,
Thanks for letting us know! To keep everything in one place, you can continue to work with Luiza on this. No need to copy anyone else! Also, just an FYI replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
It's not playing a course that's the issue for me - it's the actual upload to Review.
I have a small project file (less than 30MB) - but publishing to Review 360 from Storyline is taking forever. I have followed all instructions, repaired Storyline (uninstall and reinstall) and am still having the issue. I get stuck on the 'Uploading Course' bar.
So far I have been waiting 20 minutes, and this is the progress (see picture). I should add, this happens fairly regularly - one moment its fine, the next there is a big delay.
Hi Andrew,
I'm sorry you're running into this snag with Review 360! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
I am experiencing the same issues as well....my Rise content loads very quickly, however, the Review 360 does not. This behaviour seems to have started when the review site wads updated to the latest version that includes the tabbed search function..I been waiting for the content to load for 30 minutes...still nothing.
Hi John!
I'm sorry to hear you've also been experiencing slowdowns with Review 360! I've tested this on my end using Chrome, and the dashboard and content are loading without issues. Everything on our end is running at 100%.
To clarify, are the slowdowns affecting all of the courses you attempt to publish or just one specifically? Depending on a project's content, media such as audio or video files can affect this, as well as the number of slides and layers used.
Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would reach out to our support engineers in a support case so they can take a closer look at your setup.
Thanks for reaching out! Looking forward to hearing from you!
I am having the same issue. I have used review links for 2 years and this is the first time this has happened, but no matter what link I used (various courses), I get the same results. It shows nothing and take almost 3 minutes just to show the first page!
And yes, I cleared my cache and it didn't help. My other team members are not experiencing this problem - just me. I am using Google Chrome and it is up to date.
Hi Karla,
Sorry to hear that you ran into this issue. Since you're the only one on your team who is experiencing the issue, try viewing your Review 360 links using the following to see if you observe any changes in the loading speed:
If the issue persists, try publishing a different course to Review 360 and checking to see if this loads slowly for you as well. If all Review 360 links appear to be affected, reach out to your IT staff so they can check why the links aren't loading properly when accessed from your device. If a single course or project is affected, please open a case with our support team here so we can take a closer look at what's happening.