Not sure what the problem is. I have about a 6 minute video that I made in After Effects and it plays great in media player. When I load it in articulate it plays fine in preview mode. When I upload to review 360 it dies in the exact same place every time. I've checked my AE file and there is nothing stopping it. and like I said it plays fine in media player and preview mode but for some reason on review 360 it freezes at about 4 minutes.
I've created a new articulate file and and imported and uploaded a few times with the same result. Please advise.
I can see you've already attempted some troubleshooting steps, so the next step is to connect you to one of our support engineers. I went ahead and opened a case on your behalf, so you should hear from our team soon via e-mail.
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I found your case, and I see you're working with Eric. You're in great hands!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
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BTW...it plays fine in Edge. Not playing through in chrome.
I additionally tried the export local and upload file function with the same result. Video still freezes about 4 minutes in when viewed in 360.
Uploading the raw video through 360 file upload the video plays fine. Seems that the articulate shell is the issue.
Hi, Dan.
Thank you for reaching out!
I can see you've already attempted some troubleshooting steps, so the next step is to connect you to one of our support engineers. I went ahead and opened a case on your behalf, so you should hear from our team soon via e-mail.
I opened a case yesterday.
Thanks,
Dan
Dan Hiveley
Learning & Development Specialist
Corporate
Direct:248-824-6467 | Internal:46467
dhiveley@usmmllc.com
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USMM
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www.usmmllc.com
The information contained in this message may be privileged, confidential, and protected from disclosure. If you are not the intended recipient, or an employee, or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting from your computer.
CONFIDENTIALITY NOTICE: This communication contains information intended for the use of the individuals to whom it is addressed and may contain information that is privileged, confidential or exempt from other disclosure under applicable law. If you are not the intended recipient, you are notified that any disclosure, printing, copying, distribution or use of the contents is prohibited. If you have received this in error, please notify the sender immediately by telephone or by returning it by return mail and then permanently delete the communication from your system. Thank you.
Hi, Dan.
I found your case, and I see you're working with Eric. You're in great hands!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.