I have created several Rise courses. In several of them, when I click to play the audio, it plays multiple audio files at the same time. I cannot figure out what is happening. It only happens on a few slides. It seems to be when I use flash cards, but it is not consistent.
Thanks for sharing your course file with our Support team, Doug. I see Christopher discovered that this is a software bug, so I'm glad you brought it up to us. We'll send you an update if we get any more information that will help you.
Late yesterday I was able to connect with Support via Live Chat and they confirmed the glitch isn't fixed. My entire course - a history of our company - is done in timeline blocks, six of which have glitchy sound. I think I'm facing have to completely redesign my course. It's very disappointing and frustrating, but at least I know not to spend any more time trying to figure out what I did wrong! My first Articulate course - and I find a bug!
I have added Storyline blocks all with audio. When reviewing or publishing I get the same issue of it all playing at once. Any updates on this bug? Does anyone have a workaround this issue in the interim?
I only encounter the issue in the Timeline blocks, so I pulled the audio out of the malfunctioning timeline events and put them in separate audio files "above" the timeline events. It doesn't look nearly as cool but it solved the problem without having to completely redo a company history "story" that was 95% timeline. I hope to get word that the bug is fixed at some point and revert back to what I had.
Hi Carol! It sounds like the audio in your Storyline blocks is overlapping, is that right?
Storyline blocks automatically play by default, which can cause interference when there are multiple Storyline blocks in the same Rise 360 lesson. Here are some ways to prevent Storyline blocks from overlapping.
Use only static content on the first slide of each Storyline course so there aren't any sounds or animations to distract learners from other content in the Rise 360 lesson.
If the first slide of each Storyline course has media or animations, add a trigger to each course that pauses the timeline of the first slide when the timeline starts. Then add a button to the first slide of each course that lets learners resume the timeline when they're ready to proceed.
Add a continue block between Storyline blocks so learners can reveal one Storyline interaction at a time.
Yes, I do have multiple SL blocks in some of the lessons 🙁. I did actually add a continue block, and it works okay until they review a lesson, then suddenly all the audio in that lesson plays at once.
The trigger option doesn't fit the course - there are too many SL block and it would get tedious for the user.
I have submitted a case so I will come back here an post an answer if there is one. Thanks for your suggestions.
Not that I'm aware of. The advice I got from Articulate was to use different blocks to accomplish my task or move to Storyline. Very disappointing because I was doing a company history lesson and the timeline blocks in Rise are perfect for that - except where they don't work.
We are having a problem with this double audio as well, but we are not using a timeline block. We created a series of lightbox slides in Storyline, each of them autoplaying a short video when the learner clicks on the related icon. We saved the whole thing as a Storyline block to insert into Rise. Interestingly, we have so far only seen the problem when playing the course (in our LMS test site) on a Mac using Safari browser. Nobody who was testing on a PC reported this problem.
If it would be helpful for anyone at Articulate to access our course, let me know. Meanwhile we'll be trying to figure out some kind of work around.
2 years later and it doesn't look like this glitch has been fixed in the platform. Our course contains a number of SL360 blocks and we are experiencing overlapping audio over lessons and chapters. It's very strange! We are looking to implementing a workaround from above, but it would be great if Articulate could fix this glitch!
I have posted comments against a number of different chat streams trying to get a response from Articulate Support, to no avail. ARTICULATE: I've been a user of Articulate software since STUDIO first was piloted and the first user conference in Philli all those years ago. To not get a resolution to this problem after so many people have complained about it is UNACCEPTABLE.
The ask is simple: fix the problem!! Either make the CONTINUE BLOCK such that when used it STOPS all AUDIO for all BLOCKS or embedded SL content that proceeds it.
Having the CONTINUE BLOCK configuration where the previous block needs to be completed before continuing is NOT a good developer option because that may not fit the learning solution.
Please respond either to this post, or the multiple other posts, or better yet put out a new NEWS ARTICLE so all users can be informed of the fix/update.
I'm sorry to hear that both of you are still experiencing this issue. I went ahead and opened support cases on your behalf to get you in touch with our support team. Our support engineers will be reaching out to request copies of your Rise 360 courses so we can test the behavior and check to see if you are being affected by the bug discussed in this thread or something else that needs to be reported to our product team.
Please be on the lookout for an email from us, and we'll continue the conversation there!
25 Replies
Hi Douglas! That definitely doesn't sound right, so I'm glad you reached out! Can you tell me more about when you noticed this issue?
It happens both when editing the course and after it is published.
It seems to only be happening in the timeline block.
It doesn't happen with every audio in the timeline. I can't figure this
out.
I have removed the audio, and uploaded the file again and then it happens
again.
Doug Opicka
Partner/CFO
Plaid, LLC
Email: doug@BeingPlaid.com
http://www.beingPlaid.com
Thanks for sharing your course file with our Support team, Doug. I see Christopher discovered that this is a software bug, so I'm glad you brought it up to us. We'll send you an update if we get any more information that will help you.
Hi! I'm having the same glitch! Do you have suggestions to fix the overlapping audio?
Hey Tiffany! What block types are giving you an issue with overlapping audio? Are you using the timeline block, too?
I'm having this same problem in a course I'm working on now. Was the glitch addressed?
I do not believe that this glitch has been fixed. I had to redesign those slides to avoid that type of block.
Late yesterday I was able to connect with Support via Live Chat and they confirmed the glitch isn't fixed. My entire course - a history of our company - is done in timeline blocks, six of which have glitchy sound. I think I'm facing have to completely redesign my course. It's very disappointing and frustrating, but at least I know not to spend any more time trying to figure out what I did wrong! My first Articulate course - and I find a bug!
I have added Storyline blocks all with audio. When reviewing or publishing I get the same issue of it all playing at once. Any updates on this bug? Does anyone have a workaround this issue in the interim?
I only encounter the issue in the Timeline blocks, so I pulled the audio out of the malfunctioning timeline events and put them in separate audio files "above" the timeline events. It doesn't look nearly as cool but it solved the problem without having to completely redo a company history "story" that was 95% timeline. I hope to get word that the bug is fixed at some point and revert back to what I had.
I encountering this with the storyline blocks I have imported that have audio :(
Good to know, thank you!
Hi Carol! It sounds like the audio in your Storyline blocks is overlapping, is that right?
Storyline blocks automatically play by default, which can cause interference when there are multiple Storyline blocks in the same Rise 360 lesson. Here are some ways to prevent Storyline blocks from overlapping.
Hi Alyssa.
Yes, I do have multiple SL blocks in some of the lessons 🙁. I did actually add a continue block, and it works okay until they review a lesson, then suddenly all the audio in that lesson plays at once.
The trigger option doesn't fit the course - there are too many SL block and it would get tedious for the user.
I have submitted a case so I will come back here an post an answer if there is one. Thanks for your suggestions.
this issue (audio in timeline blocks within a lesson playing simultaneously) doesn't appear to have been fixed - is there an update on it?
Not that I'm aware of. The advice I got from Articulate was to use different blocks to accomplish my task or move to Storyline. Very disappointing because I was doing a company history lesson and the timeline blocks in Rise are perfect for that - except where they don't work.
Still nothing. I keep checking in and am told it is still with the engineers...3 months :(
Thanks for checking in, Chris. I'm sorry I don't have an update for you yet. We'll let you know if we get new information that will help!
We are having a problem with this double audio as well, but we are not using a timeline block. We created a series of lightbox slides in Storyline, each of them autoplaying a short video when the learner clicks on the related icon. We saved the whole thing as a Storyline block to insert into Rise. Interestingly, we have so far only seen the problem when playing the course (in our LMS test site) on a Mac using Safari browser. Nobody who was testing on a PC reported this problem.
If it would be helpful for anyone at Articulate to access our course, let me know. Meanwhile we'll be trying to figure out some kind of work around.
Hi Susan! Please open a case with us here so that you can share your course privately and one of our technical support engineers can assist you.
2 years later and it doesn't look like this glitch has been fixed in the platform. Our course contains a number of SL360 blocks and we are experiencing overlapping audio over lessons and chapters. It's very strange! We are looking to implementing a workaround from above, but it would be great if Articulate could fix this glitch!
Same problem; disappointed.
I have posted comments against a number of different chat streams trying to get a response from Articulate Support, to no avail.
ARTICULATE: I've been a user of Articulate software since STUDIO first was piloted and the first user conference in Philli all those years ago. To not get a resolution to this problem after so many people have complained about it is UNACCEPTABLE.
The ask is simple: fix the problem!! Either make the CONTINUE BLOCK such that when used it STOPS all AUDIO for all BLOCKS or embedded SL content that proceeds it.
Having the CONTINUE BLOCK configuration where the previous block needs to be completed before continuing is NOT a good developer option because that may not fit the learning solution.
Please respond either to this post, or the multiple other posts, or better yet put out a new NEWS ARTICLE so all users can be informed of the fix/update.
Yes, this is still an issue that is unresolved. It is now 2024 - surely we have a fix for this by now?
Hello Steve and Rachelle,
I'm sorry to hear that both of you are still experiencing this issue. I went ahead and opened support cases on your behalf to get you in touch with our support team. Our support engineers will be reaching out to request copies of your Rise 360 courses so we can test the behavior and check to see if you are being affected by the bug discussed in this thread or something else that needs to be reported to our product team.
Please be on the lookout for an email from us, and we'll continue the conversation there!