Can't paste Hex value into background colour of a block

Jun 22, 2022

Hi I am finding intermittently that when pasting a Hex colour value into the background colour of a block in Rise that the colour automatically reverts to #000000 (black). It doesn't matter how many times I try and paste the value in it gets replaced with the black Hex value. The only way I can change the Hex colour value is to manually type it into the Hex value field. It doesn't do it every time though, but a bit annoying as I need to paste the value into another doc or text file so I can remember what the value is :) cheers Gerry error with pasting in hex value

3 Replies

Hazel Bartolome
Staff

almost 2 years ago06/29/22 at 9:08 pm (UTC)

Hi Gerry! So sorry to hear that when you attempt to change the hex color value, it defaults back to black #000000, and you need to manually type in the correct value into the hex value field. I tried to replicate the issue and it does happen randomly to me as well. I've reported this and we'll update this thread if we make changes that will help!

almost 2 years ago06/30/22 at 2:51 am (UTC)

Thanks for your reply Hazel :)

almost 2 years ago07/01/22 at 2:19 pm (UTC)

Hi Gerry! I just tried this again today and it is working as it should now. If the issue still occurs on your end, please open a case with us here so that one of our technical support engineers can help you troubleshoot!