I have an intermittent issue with inserting the continue block template that I created. Sometimes it just won't load and I see an message Inserting template with a loading circle. I can't cancel the action or delete it. One time I had to make a copy of the module and upload the block. Why does this happen and why can't I cancel it?
And I have tried logging out of Rise and back in . The message remains. I just found a message about hovering the cursor at the extreme top right and the delete option or a link doesn't appear.
thanks! That worked! However, I have still experienced the same issue inserting the block into other lessons in the module. It doesn't load, I delete it, re-insert the block, sometimes it works and sometimes it doesn't. Maybe I'll delete that particular template block.
4 Replies
And I have tried logging out of Rise and back in . The message remains. I just found a message about hovering the cursor at the extreme top right and the delete option or a link doesn't appear.
Hi Katheryn,
When you hover your mouse in the top right-hand corner, no delete option or link will appear.
When the cursor changes to the hand as shown in the image below, just click.
thanks! That worked! However, I have still experienced the same issue inserting the block into other lessons in the module. It doesn't load, I delete it, re-insert the block, sometimes it works and sometimes it doesn't. Maybe I'll delete that particular template block.
Hi Katheryn,
It is an intermittent bug that has nothing to do with your specific Block Template.
See https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time