Inserting template gets stuck every time?
Jan 03, 2020
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
115 Replies
I had the same problem yesterday. I just gave up. I haven't tried it again today.
Hi there, Tim and Diane. I'm sorry you're getting stuck with processing. Usually, a page refresh will solve this issue, but it sounds like that isn't working for you either.
We'd love to work more closely with you. So that we can have a look at your course, send us the Share URL privately here. Please also include if this is happening with a specific block template or any one that you try.
Good news, Tim and Diane! We just released a fix for this problem, so you should no longer get stuck when inserting a Block Template.
Please refresh your browser to take advantage of this fix, and let us know if you run into any more issues!
Hmm, just tried creating a new block template and inserting it and the same thing occurs. Is there something more I need to do to make this work (I've closed browser, rebooted since your reply was posted).
Hi there, Tim. I'm seeing certain templates still having trouble loading when adding them to a lesson. A template I just created worked for me, however.
We're looking now, and I'll get back to you as soon as I can with an update!
Update: We found the issue and released a fix! Please refresh your browser, and let us know if you have any trouble.
I have the same issue intermittently, and only with scenario templates. Not sure what to do about that.
Hi LS! Sorry to hear you're experiencing this issue. Have you tried refreshing and clearing your browser cache?
If you still experience issues after doing this, please submit a case with us by clicking here. Our support engineers can help you sort that out!
It's happening to me right now. Not a cacheing issue. I can replicate on Chrome/FF on Mac and Windows.
Happening here as well...
"Spinnin' wheel, got to go round."
It's happening to me today and yesterday. Using chrome. I have restarted twice. Cleared my cache twice. I turned off my machine once, walked around the block, and turned it back on, but no luck. The only thing I haven't done is "Ride a painted pony, let the spinnin' wheel spin." I will submit a support ticket.
Blood, Sweat, and Tears,
Julie
Ended up just recreating the whole thing. Replicated in Chrome, Firefox and Safari :-( This should have been fixed by now.
Happening here as well.
same.
Happening here too!
Hi everyone,
I'm so sorry for the trouble! We're working on this issue with block templates now, and we'll keep you updated here.
We fixed the issue, and block templates should work normally for you now! Thanks for letting us know.
HI there,
Anyone having issues with this on Friday and today? It keeps happening today, I have to close my window and try again, it just keeps spinning. Thanks
Update as of 4pm Toronto time, I can't get it to insert at all, even after refreshing and trying again.
Hi Teresa, if you’re still running into this issue, you can try using incognito/private browsing or a different browser to access your course. You can also try clearing your browser cache. If that doesn’t help, please submit a support case using this form so we can work with you directly to fix this issue. Thanks!
I had issues today, found if I deleted and reinserted it worked fine.
Any chance people are still having issues. It works like once every five times. I submitted a case and have a ticket open with Robert. But it can't just be me and my colleague seems to coincidental that it would only be happening to the two of us. Today I successfully inserted it once, then twice the refresh button worked on the browser and now I had to close my window.
Just checking....but I do have a case #02917569 open ...
Usually inserting a block template works just fine, with a very occasional failure. The past week inserting a block from the library has increased to failing about 50% of the time.
Sure, you can delete the block and do it again, but that all adds up as non-productive time when you spend 6 - 7 hours a day in Rise.
Note that this happens across all Rise courses, not just a specific one.
Yes, that was kind of my point, it really is slowing me down it has been happening so much. I did let Robert who has my case # know that it is still happening. But would be good if others let them know how bad it has been the last week or so.
Cheers, thanks Karl for speaking up.
Teresa - yes, same thing just started happening to me today. Apparently this is still an issue. Different browsers, emptying cache, restarting browser, incognito window...nothing helped. Had to delete the pending block and re-insert several times before it worked.
This is a persistent problem for me, and has been for some time. Happens almost every other time I try to add a template.