I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes. Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?

Just encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.

This is a persistent problem for me, and has been for some time. Happens almost every other time I try to add a template.

For me it's 50/50 if it's going to work or not.

Same here, I need to delete it, refresh the page, scroll to the place, add the template again. sometimes a few times till it "catches". The "fix" mentioned two years ago clearly doesn't address the issue.

This continues to be a major problem for our organization. When we build our courses, we seldom use the block library, as we have created custom versions of each block type. As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library. So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity. We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.

Inserting template gets stuck every time?

LaurenTrout-df3
Community Member
3 years ago
I'm having the same issue. I ended up inserting these elements manually, but now when I try to cancel out these blocks, they won't go away. They just sit there loading, and it shows up as an unknown element in the preview mode.
StacyTomlinson
Community Member
3 years ago
This is currently happening for me and is a huge issue. I thought that when publishing to my LMS it would remove the block that never uploaded, but it doesn't and instead says "Unknown type: pending pending" in its place. I have submitted a support request but would love to know if anyone else has a solution. **Pete for the win!! I saw several people thanking you, so I scrolled up and found your comment about the invisible delete button. Thanks so much!!**
AlyssaGomez
Staff
3 years ago
Hi everyone! I'm happy to let you know we fixed the issue where inserting a block template would occasionally get stuck in a loading state.

Please let us know if you run into this again!
KellyAuner
Staff
11 months ago
Hi, everyone!

I wanted to pop in and share that our team has deployed a fix for this issue! You should no longer see a message stating the page is processing while inserting a block template. Please let us know if you need additional assistance with this or have any questions.

We'll be happy to help!
DianeFallier-0c
Community Member
5 years ago
I had the same problem yesterday. I just gave up. I haven't tried it again today.
Crystal-Horn
Staff
5 years ago
Hi there, Tim and Diane. I'm sorry you're getting stuck with processing. Usually, a page refresh will solve this issue, but it sounds like that isn't working for you either.

We'd love to work more closely with you. So that we can have a look at your course, send us the Share URL privately here. Please also include if this is happening with a specific block template or any one that you try.
AlyssaGomez
Staff
5 years ago
Good news, Tim and Diane! We just released a fix for this problem, so you should no longer get stuck when inserting a Block Template.

Please refresh your browser to take advantage of this fix, and let us know if you run into any more issues!
Tim_
Community Member
5 years ago
Hmm, just tried creating a new block template and inserting it and the same thing occurs. Is there something more I need to do to make this work (I've closed browser, rebooted since your reply was posted).
- Crystal-Horn
  Staff
  5 years ago
  Hi there, Tim. I'm seeing certain templates still having trouble loading when adding them to a lesson. A template I just created worked for me, however.
  
  We're looking now, and I'll get back to you as soon as I can with an update!
Crystal-Horn
Staff
5 years ago
Update: We found the issue and released a fix! Please refresh your browser, and let us know if you have any trouble.
LS-502fd301-c43
Community Member
4 years ago
I have the same issue intermittently, and only with scenario templates. Not sure what to do about that.
- Renz_Sevilla
  Staff
  4 years ago
  Hi LS! Sorry to hear you're experiencing this issue. Have you tried refreshing and clearing your browser cache?
  
  If you still experience issues after doing this, please submit a case with us by clicking here. Our support engineers can help you sort that out!