Diacritics and characters not displaying correctly in certain labels
May 21, 2021
We are experiencing an issue with the way some of our languages are displaying in the topics sidebar, progress indicator and other areas of Rise. Characters and diacritics are displaying correctly within the headings and body text using Open Sans but text with the default label font is no longer displaying correctly. We have issues with Greek, Romanian and Czech so far. The editable label text area shows the labels correctly but not in the course edit or preview. Images attached.
This seems to be something where the appearance has changed recently as we did not have this problem previously. Has there been an update to the default fonts used for these items that no longer support these languages? Is there a way to fix this?
We can not release any of our courses with this display issue.
4 Replies
Hi Jennifer, I am sorry to hear that you are experiencing problems with some of your text in your course. I would love to have a support engineer work closely with you on this. Please open a case here. Our engineers are ready to help.
Thank you, I will do that.
Hi there,
I am facing the same kind of issues in the Polish language. Could you let me know if this has been fixed?
I really appreciate any help you can provide.
Hi eLearning Review!
Sorry to hear you've hit this snag with Polish font from your Rise 360 lesson!
Our team is still tracking the bug that causes Polish characters to display incorrectly. We'll be sure to provide updates as soon as we have news to share. In the meantime, would you mind sharing a screen recording of the behavior as you are experiencing it on your end? Also, do these issues occur both in preview and the published output?
If you'd prefer to share your files privately, please connect with our support engineers through a support case.