Font issue

Feb 15, 2022

When viewing my course in Rise, the correct font is displaying on the Lesson home screen.  However, any Rise files exported to LMS since February 2022 have resulted in an incorrect font displaying in the LMS.

(The Lesson font is fine; it is just the Lesson home page font that is incorrect.)

Any ideas about what could be causing this issue would be very welcome. 

6 Replies
Tracy Hodges

Here is an example of the Rise course exported and uploaded to Moodle. 

You will see from the 50% zoom that the font in the paragraphs and lesson links look fine (50% and below), but when zoomed up to 100% (and everything in between) the text in the top block incorrectly changes font (although the lesson links still look ok). 

Hazel Bartolome

Hi Tracy! 

I would suggest troubleshooting your file in SCORM Cloud to check if the behavior is the same. SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.
This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
 
If your course looks the same in SCORM Cloud and in your LMS please open a case with us here so that we can investigate.