Hi everyone! I have a problem with changing the fonts in my course. In the settings I managed to add new one and it works ok, but it doesn't work on the buttons and titles of the lessons in contents. P.s. I use russian language. Is there any way to solve this problem?
Right now, the custom fonts aren't applied to the lesson titles in the course menu. Would you be up for logging a feature request to tell us more about your specific needs?
In the meantime, if there’s anything else I can do to help, please let me know!
I don't think there's a solution, I've been in the same boat with Romanian font. Sent support tickets and feature requests. Even had someone reach out to confirm the bug and I've heard nothing since. Very strange they can't accomplish this quickly.
We're taking a closer look at how Russian text appears in lesson titles and course buttons.
Could you please share screenshots of what you're seeing and how the text should appear? Also, if you could include the Rise 360 Share link, that would be really helpful too!
Thanks for the screenshots, Maxim. It looks like the text is displayed in a default font rather than your custom font, is that right?
We're looking at ways we can allow for custom fonts in the sidebar menu and in buttons. If we make a change to this feature in the future, we'll let you know!
Hi, I have a similar issue with special characters in the sidebar menu in Polish. What is weird - in the preview everything is ok, but when published - characters are replaced.
When can we expect the issue to be fixed? Perhaps you should be selling 360 tools only for English-speaking users? ;] Can you please replace sidebar menu font with something more universal?
Hi Marta! Tell me more about how you're viewing the published course. Did you host the published output on a web server or LMS? What web browser are you using to view the published content?
Thanks, Marta. Would you mind sharing the published LMS output file with our team? We'd love to test it from our side to see if we encounter the same issue.
If that works for you, you can submit the file privately by opening a case.
Hi, I am having the same issue with Arabic, though it's a general tool limitation not being able to update fonts on buttons in general as well as lesson titles on the home page - could this please be updated as soon as possible.
Is there at least a CSS workaround that can be implemented right now as an interim measure?
Hi Dominika, we'd love to take a closer look at the issue you're having with polish fonts. Would you mind submitting a support request here. Our support engineers will reach out to you directly to help you troubleshoot your issue.
With the new Themes update, I was expecting to have this issue fixed. But I am still seeing buttons and lesson headers with the same default font. Can we get a timeline on when to expect this basic feature? When working in different languages, the default font does not support a lot of unique characters. This is directly affecting localization across multiple countries.
17 Replies
Hi Julia,
Right now, the custom fonts aren't applied to the lesson titles in the course menu. Would you be up for logging a feature request to tell us more about your specific needs?
In the meantime, if there’s anything else I can do to help, please let me know!
Is any solutions for Russian fonts using?
I don't think there's a solution, I've been in the same boat with Romanian font. Sent support tickets and feature requests. Even had someone reach out to confirm the bug and I've heard nothing since. Very strange they can't accomplish this quickly.
Hi Maxim!
We're taking a closer look at how Russian text appears in lesson titles and course buttons.
Could you please share screenshots of what you're seeing and how the text should appear? Also, if you could include the Rise 360 Share link, that would be really helpful too!
Alyssa, thank you.
No matter what font I use, font wasn't changed.
Required info was attached.
https://rise.articulate.com/share/nmSj1E2oA6zMe9oum-Tcpry0jusyzMNO
Thanks for the screenshots, Maxim. It looks like the text is displayed in a default font rather than your custom font, is that right?
We're looking at ways we can allow for custom fonts in the sidebar menu and in buttons. If we make a change to this feature in the future, we'll let you know!
Hi, I have a similar issue with special characters in the sidebar menu in Polish. What is weird - in the preview everything is ok, but when published - characters are replaced.
When can we expect the issue to be fixed? Perhaps you should be selling 360 tools only for English-speaking users? ;] Can you please replace sidebar menu font with something more universal?
Kind regards,
Marta
Hi Marta! Tell me more about how you're viewing the published course. Did you host the published output on a web server or LMS? What web browser are you using to view the published content?
Hi Alyssa. I'm viewing my course on lms in chrome 78.0.3904.87 .
Thanks, Marta! And how are you viewing the published course? Did you host the published output on a web server or LMS?
Hi Alyssa. It was published to LMS :)
Thanks, Marta. Would you mind sharing the published LMS output file with our team? We'd love to test it from our side to see if we encounter the same issue.
If that works for you, you can submit the file privately by opening a case.
Hi Alyssa. Super - I'm opening a case in a second :)
Thank you for your assistance.
Hi, I am having the same issue with Arabic, though it's a general tool limitation not being able to update fonts on buttons in general as well as lesson titles on the home page - could this please be updated as soon as possible.
Is there at least a CSS workaround that can be implemented right now as an interim measure?
Hi, I am having the same issue with Polish. Any recommendation, any solutions?
Hi Dominika, we'd love to take a closer look at the issue you're having with polish fonts. Would you mind submitting a support request here. Our support engineers will reach out to you directly to help you troubleshoot your issue.
With the new Themes update, I was expecting to have this issue fixed. But I am still seeing buttons and lesson headers with the same default font. Can we get a timeline on when to expect this basic feature? When working in different languages, the default font does not support a lot of unique characters. This is directly affecting localization across multiple countries.