After uploading videos into Rise, all videos will expand to full window mode in preview mode. However, once published, it will not expand to full window. While not a deal breaker for larger sized video content on main lessons, this proves difficult when uploaded into a marker or accordion, etc., it will not expand. Should we be publishing it a certain way?
Hey there, Chris. Thanks for reaching out! I tested a little course using the Share URL as well as exporting to LMS and hosting in SCORM Cloud. Feel free to test my links in your environment.
My video in Tabs, Accordion, and Labeled Graphic interactions retained the fullscreen option. I checked Chrome for desktop, and then Android 8.0 Chrome on a Moto phone, and iOS 11 Safari on an iPhone 8 Plus.
How are you exporting your Rise course?
Where are you hosting it?
Are you missing the full screen option in both desktop and mobile environments? Let me know where you've checked.
Are you missing the full screen option in both desktop and mobile environments?
The full screen option is not missing. It just doesn't work. When you click on the Full Screen icon while in a marker/accordion/etc, it will not expand.
It does not work in IE (CSOD does not play well with IE - or at least the prehistoric version we have), Edge (I speculate it is too new), or Chrome (I just don't understand...).
Thanks, Chris for gathering that additional detail.
Is this occurring in mobile and desktop views for you? I can see Crystal's link and that the full-screen video button was working in mobile/desktop in a number of environments so I suspect CSOD may have a feature to prevent an item from going full screen. Have you reached out to your CSOD team to see if they had any other insights?
I'd love to hear more about the issue you're seeing. It sounds like the video fullscreen button doesn't work when clicked in your LMS, is that right?
Have you set up your course to launch inside a frame in your LMS? If so, try launching the course in a new window, and let me know if that solves the problem.
Hi Susanne! I opened a case for you and sent you and email. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
We have the same issue with Rise content in our preferred lightbox mode playback in Docebo LMS. But in our case it works when using fullscreen and new window playback. So I guess that has very little to do with Rise.
Hi Dalia, sorry to hear that you are experiencing the same issue. Have you tested your course on a different LMS such as SCORM Cloud? If it works in SCORM Cloud, the issue could be with your LMS. You can contact your LMS's support team for help. If the issue also happens in SCORM Cloud, feel free to send us your course here. Our support engineers are ready to help.
Just experience the same issue and found this thread. We have Cornerstone (CSOD) as well. Rather frustrating as we can't upload the videos into CSOD as they are too big so we saved them to Vimeo. Unfortunately, we can't embed directly into CSOD as they only accept YouTube embedding which is where Rise came in. The training illustrates Excel models so full screen option is vital for us. In the mean time, only option appears to be setting the video size to "full width". Will share any additional info I find out from CSOD.
Hi, Garima! Videos in Rise can be played using picture-in-picture mode in browsers that allow this feature. This way, your learners can watch the video in a floating window while the browser through the rest of your course. You can find more details about this here in this article. I hope this helps!
Hi Scott! I'm sorry to hear you are encountering the same issue. Is there an option in Saba to launch the course in another window? We see this behavior when launching the course within the same LMS window.
30 Replies
Hey there, Chris. Thanks for reaching out! I tested a little course using the Share URL as well as exporting to LMS and hosting in SCORM Cloud. Feel free to test my links in your environment.
My video in Tabs, Accordion, and Labeled Graphic interactions retained the fullscreen option. I checked Chrome for desktop, and then Android 8.0 Chrome on a Moto phone, and iOS 11 Safari on an iPhone 8 Plus.
Thanks - happy to help!
Hi Crystal,
Cornerstone OD
The full screen option is not missing. It just doesn't work. When you click on the Full Screen icon while in a marker/accordion/etc, it will not expand.
It does not work in IE (CSOD does not play well with IE - or at least the prehistoric version we have), Edge (I speculate it is too new), or Chrome (I just don't understand...).
Please help!
Thanks, Chris for gathering that additional detail.
Is this occurring in mobile and desktop views for you? I can see Crystal's link and that the full-screen video button was working in mobile/desktop in a number of environments so I suspect CSOD may have a feature to prevent an item from going full screen. Have you reached out to your CSOD team to see if they had any other insights?
We have this exact same concern in CSOD also. Were you able to resolve?
Any ideas on how to resolve this? I’m having the same problem.
Hello, Roni and Meryl,
I'd love to hear more about the issue you're seeing. It sounds like the video fullscreen button doesn't work when clicked in your LMS, is that right?
Have you set up your course to launch inside a frame in your LMS? If so, try launching the course in a new window, and let me know if that solves the problem.
We have the same issue. The maximize does not work in the published version.
Hi Susanne! Our team is here to help. First, where is the published output hosted? Did you upload it to a web server or a learning management system?
If you don't mind sharing a copy of your published output file here, we'd be happy to take a closer look at it!
I upload to a plain web server.
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Hi Susanne! I opened a case for you and sent you and email. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
Hi Crystal
Any news regarding the video fullscreen issue?
Bestm
Reto
Hi Reto! Thanks for following up on this issue.
Are you currently having some trouble with the video fullscreen button when launching inside a frame in your LMS?
If so, please try launching the course in a new window, and let me know if that solves the problem.
We have the same issue with Rise content in our preferred lightbox mode playback in Docebo LMS. But in our case it works when using fullscreen and new window playback. So I guess that has very little to do with Rise.
Same issue here, we placed a video in a marker (just like Chris) and the video will not go full screen. We won't be able to use this in the training.
Hi Dalia, sorry to hear that you are experiencing the same issue. Have you tested your course on a different LMS such as SCORM Cloud? If it works in SCORM Cloud, the issue could be with your LMS. You can contact your LMS's support team for help. If the issue also happens in SCORM Cloud, feel free to send us your course here. Our support engineers are ready to help.
Just experience the same issue and found this thread. We have Cornerstone (CSOD) as well. Rather frustrating as we can't upload the videos into CSOD as they are too big so we saved them to Vimeo. Unfortunately, we can't embed directly into CSOD as they only accept YouTube embedding which is where Rise came in. The training illustrates Excel models so full screen option is vital for us. In the mean time, only option appears to be setting the video size to "full width". Will share any additional info I find out from CSOD.
Hi Dave,
We use Vimeo as well in our Rise courses, and we are able to play the videos full-screen in our LMS.
For Cornerstone folks, just found this thread in their success center: https://clients.csod.com/phnx/driver.aspx?routename=Social/Topic/Posting/SuggestionPostingDetails&Posting=47860&query=%3Fs%3D%26q%3Dfull%2520screen#loaded
Thx Karl, good to know. I assume you are not using Cornerstone.
Hi Dave,
Correct, we are not using Cornerstone.
Hello Team,
Can we view a video in our Rise output on a separate window as well?
Regards,
Garima
Hi, Garima! Videos in Rise can be played using picture-in-picture mode in browsers that allow this feature. This way, your learners can watch the video in a floating window while the browser through the rest of your course. You can find more details about this here in this article. I hope this helps!
Same Cornerstone issue here too. Sadness... :-(
We're seeing the same Full Screen issue using a Rise SCORM on Saba LMS. I don't see picture-in-picture available on Windows via Chrome or Edge.
An xAPI/TinCan seems to enable the fullscreen/min. in our staging env but I won't know for sure until publishing is complete
Hi Scott! I'm sorry to hear you are encountering the same issue. Is there an option in Saba to launch the course in another window? We see this behavior when launching the course within the same LMS window.