Is this a bug? Due to Chinese fonts ?

Hi! 

I haven't seen any reports of problems viewing Chinese fonts in Rise courses, so I'll need a bit more info from you.

It looks like you're viewing the course on an iPhone but I wasn't clear which browser you're using? You'll want to use one of the browsers here on iOS8 or later. 

Also, is this being viewed from within Rise using the Share link or have you uploaded to another web server/LMS? If you'd like to share the link with me here I'm also happy to test it!

Here's the link

https://rise.articulate.com/share/xfBOVUq0HNhvvg6qOxIpX3sAT-cKTuo_

One additional info：I opened it in chrome ( IOS )，the Statement Note seems fine now, but Statement D shows still the same，over the screen.

Thanks for the link! Can you tell me what lesson this is in so that I can take a look? It looks like you have 15 total - so that number will help me find it (especially since I don't read Chinese!) 

Sure !  You can find it in lesson 3 and lesson 5. Here's the screen shoot for your reference.

Thanks so much. 😀

I see the same thing on my iPhone 6S using iOS 11.2. It's only those notes block though, everything else seems to resize correctly. It also only appeared for me on your second highlighted lesson. 

I'm going to share this with my team to take a deeper look at, and we'll be in touch here once we have additional information to share! 

Hi! 

Can you also share the font you're using in Rise? If you can share that font file here with us that will also help the team investigate. Thanks!

Thanks for your reply, enclosed with the font file.

Thanks for sharing that with us! I wanted to pop in here to note that we've included your font file in our report to our team ☺️

Hi there ! I've experienced exactly the same issue. On the notes block it tends to not display the entire sentence in Chinese or Japanese. 

Have you find a solution to this problem?

Thank you in advance

Hi Lorenzo,

We're still tracking the impact of this issue, so thanks for letting us know you're running into it. We'll let you know if we get new information about it!

Hi Alyssa, same issue here. I saw that the original post was created over 2 years ago. Were you able to resolve the issue? Is there any workaround?

Thanks

Hi Xavier! Thanks so much for letting us know that you're affected by this issue. We've got this documented.

No updates on this but we'll let you know if this issue gets resolved.

Hello Renz, has there been an update on this? Thanks a lot!

Hi there! No update on this yet. If we have any news we'll update you here.

Hi just want to check back to see have this issue been resolved? I notice the similar issue with Statement ABCD blocks also. Please have a fix soon? as most of people now doing courses on a iOS devices for us. 

Hi Judd, no update on this yet, but I've shared your feedback with our team regarding the Statement blocks. If we have an update for you, we'll reach out here!

Hi there, any progress on this bug? Has it been resolved?