Issue with RISE image carousel

Hi Michael,

Sorry, you ran into a delay with your images loading into Rise! If it's not loaded yet, it's definitely stuck but our team can help fix it. Can you let me know the title of your course and the lesson title? Once I have that I can work with our Rise team to fix this lesson up. 

Ah, that'll fix it if you get stuck. If you get stuck again, let us know as we'd love to take a look at the course and images to help prevent this in the future.

It took me several tries, but eventually I managed to upload three sets of approx. 30 images. Maybe I just got lucky...

Hi Samantha,

Sorry you're running into this, too! Are you still seeing the same issue with uploading images to the Rise carousel?

If so, let me know the title of your course and the lesson title. Then I can work with our Rise team to get this sorted out for you.

Hello group,

I am having an issue with an image I uploaded and now I cannot remove it without starting over again. Hope there is someone that can help with this.

Oh no, it looks like you're stuck, Kimberly!

When you uploaded the image to the Rise carousel, is that screenshot the error message you saw? 

If it's not possible to scroll to the right to click the Edit button and remove that image, there may be something our Support Engineers can do to help.

Reach out to the team here, and they'll send you instructions for sending a copy of your course to them. Hopefully we can get this sorted out without you having to start over!

I'm also having this issue. Any updates on how to fix this?

I'm experiencing the same thing.  Tried multiple times and finally just uploaded one at a time.  I hope this is under review still.

Hi, I'm also experiencing this same bug in Rise, and apparently it's a know issue which has never been resolved based on this thread. I opened a case with Support a few days ago, and yesterday was online with a chat rep who pushed me off onto a colleague who was supposedly working on this, but nobody ever helped me fix it. I see the last post here said "any updates" would be shared, but never were.

I'm sad about this situation, as this hasn't been my usual experience with Articulate the past 5-10 years.

My image also never uploaded or processed, and I cannot delete that slot in the Carousel. I tried to think of a workaround by duplicating the block or creating a template out of it, but the bug "comes along with it" and still can't be deleted. As noted by the first user here, it seems like my only option is to delete the entire block and redo it completely.

I already lost a block containing a ton of work yesterday because my mouse must have inadvertently grazed the delete button, and not realizing it, missed the couple seconds I'd have had to click Undo before it vanished.

I'd appreciate it if Articulate could please make it a priority to have some recovery method for lost or buggy things in Rise ... aside from having to start all over again, thanks. Otherwise, I'll have to rethink my use of and advocacy for the tool

I'm sorry that your case has taken longer to solve than usual, Michael. I know that's impacting your deadlines, and I can tell how frustrating this has been for you. Thank you for continuing to work through this issue with us by staying in touch with our support team and allowing Rowie to test your course.

I know you mentioned the Undo button in your chat with Renson, and we're looking at ways to improve that feature in Rise 360. We'll let you know about any changes we make to that feature in the future.