Labeled Graphic Size and Quality

Hi Scott. I hear you. I'm sorry that I don't have an update for you, and I'll post here when we do.

Tagging onto this for the blurry issue, +1 more related.

I too am encountering resolution issues. I'm trying to get the interactive Labeled Graphic block and the following Image - Centered images to be the same size, and none of the defaults for either block allow for this. None of the setting combinations between the two produce matching (consistent) sizes, despite uploading at the same size. When these are in line one after the other, it looks awful, frankly.

I used Kevin Martin's workaround of adding white space (thank you!) and after spending time doing a lot of trial and error between photoshop and Rise finally found the size that fits. Unfortunately going to preview in anything portrait mode results in the white space making the interactive image now smaller than the others, and we're back to the same problem. It's the lesser of the evils, so I'm going with it for now, but I'd love to see a real fix for these issues.

Thanks!

Hey Linda, 

It sounds like you'd like to have more control over image sizes in the Labeled Graphic block. I'll be sure to let our team know about your request.

Regarding the bluriness issue, try adding _NOPROCESS_ to the name of your image file to prevent image compression. The image will upload and display exactly as you saved it. 

Let me know if that results in a clearer image.

Is there any update on this? It's been a year...

Hi there, Matt. I don't have a specific update right now. I've shared the customer impact again with my team, and I'll let you know if anything changes.

Thank you very much Crystal this was extremely helpful :)

I have used Snagit to resize the canvas to landscape, and it worked for me as well. By the way, this is also a way to center images that would otherwise be left bound. 

What is the progress on this issue? I'm having similar problems - images that appear fine when small (even when editing a labelled graphic) look awful when they automatically get blown up in the final product. I also can't see the entire image on a single screen - the user has to scroll dow to view the entire image which isn't particularly user-friendly.

Hi Casey!

The labeled graphic block will scale up the image to fit the width of the block. Try adding extra white space around the image to better control the scaling. Here's how:

• Insert the image on a blank PowerPoint slide.
• Align the image to the center of the slide.
• Save the PPT file as a PNG image.
• Insert the PNG image into the Rise 360 labeled graphic block.

Let us know if that helps you!

Checking in to see if this bug has been fixed. I'm going to be pitching this product to my team here in the next week and this is one of the main features we want to use Rise 360 for. If we can't get it to work, it may not be applicable for our use.

Hi Alex!

The bug is still present, but, could we please take a look at the image file you're having trouble with? You can submit a case here and attach the image file and the result you're seeing, along with browser details to show us what's happening so we can help!

Super frustrating that this is acknowledge to be a bug over 2 years ago but still hasn't been addressed. 

Hi there, Mark. We'd love to help. Are you seeing a loss in quality when uploading an image to the labeled graphic block? If so, would you mind sharing that image file with our team here so we can take a closer look?

Hi Alyssa, my issue is similar to those throughout this thread in that uploading a smaller image results in it being stretched overly large, resulting in pixelation and odd sizing. While I was able to get around it by adding transparent spacing around the image so that it's saved out as a larger size image, it certainly is a time-stretching workflow. More than just having to do the workaround, what I (and it sounds like others in this thread) find frustrating is the fact that it was acknowledged as a bug so long ago but hasn't been fixed yet.

Hi Mark, I'm really sorry for the frustration you experienced because of this issue.  We'd like to take a look at your files so we can better understand what's causing the issue for you.  Would you mind sharing your image files privately here?  We'll troubleshoot your issue in detail and work with you directly. Thanks!

I reported this issue over TWO YEARS ago...that the answer is still "you go figure out how to edit your images to make it work" rather than "We're really sorry, we fixed the issue" is so far past unacceptable, you can't even see unacceptable with the Hubble telescope.

If your car had a defect in it that caused your tires to go flat and the manufacturer said "sorry, just patch your tires" you'd lose your mind...and that's what you've done here.

Any update on image sizes? Resizing and/or keeping the same size when uploading???  Having read the thread, it seems that in trying to solve, the "troubled" file is requested. But the real problem is that ALL my images get enlarged and I can't resize them. Any idea of when there is going to be a fix or a better way? Thanks!

Hi Erin!

No updates on image sizing yet, but, could we please take a look at the image file you're having trouble with? You can submit a case here and attach the image file and the result you're seeing, along with browser details to show us what's happening so we can help!

Thanks for your reply. I use many images in the Rise content that I create. In general, I really miss the ability to customize the size and placement as I can do with other applications. I am not looking for robust design capabilities. However, I do find that the inability to make basic changes has a limiting effect on the impact and effectiveness of my learning materials.

So, basically, the answer to your request is that all of my images are troublesome.

Erin
[Sage Business Cloud]
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Hi Erin, I’m sorry to hear you’re having trouble working with images in Rise. It sounds like you’re looking for more image editing capabilities. If it helps, you have the option to crop images in Rise.  Here’s how. 

If you’re looking for other features, please provide more details on the ability to customize the image size and placement capability you mentioned, so we can better understand what you need.  Thanks!

Hi there - similar issue - I want to have a labeled graphic that's completely visible on an average laptop screen. I tried the "_NOPROCESS_" appending on the image file name and got excited that it uploaded exactly as I wanted in the labeled graphic edit screen. However, once I closed the edit screen, the main edit screen and the preview screen show the image even larger than the image file I'd uploaded without _NOPROCESS_. Any ideas? 

Hi Kris, I am here to help. It looks like your Labelled Graphic block's image width is set to Full Width? If you open the edit panel, the image will shrink to accommodate the edit panel, but once you close the panel, the image will go back to Full Width.

Have you tried setting the Image Width to Medium or Small and see what works for you?

Hi everyone,

Is there any update on this? This is becoming very burdensome for me, and all the tricks posted here aren't quite working with a specific image I need to use. It's unfortunate to see so many people having issues for this long with no progress.

I couldn't agree more with Phoebe. This is an issue Articulate should have fixed right when it was identified. To have it still be an issue two years later is absurd. I'd love to see this fixed.