107 Replies
Ashley Terwilliger-Pollard

Hi Cynthia, 

At the moment, a re-launched Rise course will always reach out to the LMS and ask for the suspend data needed to resume the learner's previous attempt at the course (in contrast to Storyline, where you have a few other options).

Some Learning Management Systems have features that will allow you to force a new attempt on the learner after completion, thereby declining to provide the suspend data needed to resume.

Are you having any difficulty with your course not resuming ? 

Leslie McKerchie

Hi Menno,

Thanks for the details.

I'm not seeing that behavior in my brief test. Check out my published course here. The Exit Course buttons closes the browser as expected for me. What behavior do you see?

I'm not sure how long ago your course was exported, but we did have an issue that was corrected on May 24.

If it was prior to that date, you should be all set to re-export your course and have it work as expected. Let me know if you run into any issues.

Tim Gray

Menno, I have a Free Trial of Rise, checking out how we might utilize it in our training and the Exit Button is displayed but does nothing when clicked.  I'm exporting as SCORM 1.2 and loading it into our Successfactors LMS, also not getting course completion credit either.  I have it set to 90% in the export settings.  Did you find out why your Exit Button didn't work?   

Crystal Horn

Hi there, Tim.  I'd be happy to try to help you out, too!

If you can share your Rise export, I can give it a test in SCORM Cloud to see how it behaves.  SCORM Cloud is the neutral LMS testing engine that we use to help troubleshoot issues.

Use the Add Attachment button to upload the zip file here.  Or you can use this form if you need to keep your content private.  Put my name in the comments, if you do!

Kate Doherty

Hi, When using Storyline our LMS requires that we use window.top.close javascript or modifying configuration.js to ALWAYS_CLOSE_TOP to successfully close the tab.

As the Rise exit button is not closing the tab, I'm assuming the default is ALWAYS_CLOSE, is there a way to modify this or any suggestions?

Kate Doherty

Hi Ashley, 

We use TOPYX and no I haven't contacted them about it, if using the Rise Exit button we get a page with 'Thank you for exiting the content. You may now navigate away from this content.' displayed, If we exit by closing the tab it goes back to the LMS with out an additional page. 

The same behavior was happening with material produced in Storyline until I used window.top.close javascript or modified the configuration.js to ALWAYS_CLOSE_TOP.

Therefore I assume the Rise exit button is using ALWAYS_CLOSE, which doesn't work with our LMS.

Ashley Terwilliger-Pollard

Hi Kate, 

I checked with a member of our team, and there isn't an option to modify this right now. We use sites like SCORM Cloud as a standard to determine if it's working as it should and the exit behavior does currently work in SCORM Cloud. 

I'd suggest reaching out to TOPYX, and we'd be happy to talk with them as well - feel free to send along this link to have them connect with our Support Engineers.