One seat owns the course - admin have no access
Jul 09, 2021
Pinned Reply
Hi, everyone!
We are excited to share that we have released Rise 360 Team Folders! You can now create shared team folders in Rise 360 to organize your content and share content with collaborators even faster. We know this has been a popular feature request and we can't wait for you to finally check it out!
Your Rise 360 dashboard will look a little different but don't worry. You can find all of your content, personal and shared, in the My View section. If you run into any snags or have additional questions about Rise 360 Team Folders, our team is available in this discussion or in a support case.
5 Replies
Hey there! Thanks for sharing your experience and I'm sorry to hear that it's not what you expected of Rise 360.
We understand that managing content that's created by other seatholders can be challenging in situations like the one you shared. We're currently looking into how we can make team administration of content easier for admins.
That being said, there aren't any changes prepared for the immediate future. The best practice, for now, is for course owners to add collaborators to their courses prior to a planned leave.
If we have something to share on how we can improve content for team management, I'll definitely reach out here and update this thread!
Ok thank you, lets keep this thread for this topic, and if you find others related im guessing your team will find a way to make them available for further investigation.
We are trying to figure out course ownership for easy transferring to others on our team. We would like to explore putting the person who holds the Admin account as course owner on all courses so they can transfer ownership when the course gets updated in the future. It doesn't appear that I can transfer ownership to an Admin who isn't assigned a seat - is that correct?
Hi, Jenny! That's right! You need to assign your admin to a seat in your Articulate 360 team so you can transfer courses to them!
Hi, everyone!
We are excited to share that we have released Rise 360 Team Folders! You can now create shared team folders in Rise 360 to organize your content and share content with collaborators even faster. We know this has been a popular feature request and we can't wait for you to finally check it out!
Your Rise 360 dashboard will look a little different but don't worry. You can find all of your content, personal and shared, in the My View section. If you run into any snags or have additional questions about Rise 360 Team Folders, our team is available in this discussion or in a support case.