Results on Rise 360 not submitting to Blackboard Gradebook

Hi Tom! Thanks for including that screenshot! Your Rise 360 publishing settings look correct. Did these learners pass the quiz? If not, they'll be marked "Incomplete" in the LMS until they pass. 

Also, does your course include an Exit Course button? You may find that the course completion data isn't sent to Blackboard LMS if the learner didn't close the course correctly.

Please keep us posted on what you find out!

Hi Alyssa,

These courses don't require a passing score, so after completing the final quiz, and they finish the course it should pull through the score.

All our units have an Exit Course button. But it seems that a small percentage of learners experience an issue where it won't pull through as complete/pull through a score.

Thanks

Thanks, Tom. Since you selected "Track using quiz result" on the export page, learners won't be marked "complete" until they reach the passing score set on the course settings page. They will still need to reach this score even if "require passing score to continue" is turned off. 

What passing score did you select, and can you confirm these learners have completed the quiz with at least a passing score?

Hi Alyssa, 

Thanks for getting back to me again.

There is no % passing score required as you can see from the screen shot. The real puzzle is that for some people on the course, doing the same units, there are zero issues, but some people (see screenshot 2) get a message saying draft saved! I hope that makes sense :)

This could well be an LMS issue, but I just wondered if there is anything (user error maybe) that I've missed? Or I wasn't sure if there are any other issues I might not be familiar with.

Many thanks,

Tom

Hi Tom, I think the 2 images you uploaded are the same. Can you share the correct screenshots? 

You mentioned some learners are getting "draft saved".  Could they be closing the course window instead of clicking the Exit Course button?

Hi Lea, 

Apologies, let me re-upload. This could be an issue for some learners, but for some it seems that it's just not working.

I've sent some screen shots of the unit set up.

Many thanks :)

Hi Tom! Thanks for sharing the screenshots.  Since it's happening only to a few learners, here's what I could think of:

-Learner left the course open too long in the browser. LMSes have different session time-outs, so this may be an issue I can think of.

-As Lea mentioned in her reply above, the learner may have been exiting the course by closing the browser window instead of using the exit course button (in your case, the custom Submit Results button shown in the screenshot AR_last_page.png that you shared.)

Hi Hazel,

Thanks for your response and the suggestions (and thanks to the team - really helpful and timely replies!).

Last question... Do you know if the Blackboard LMS has any particular quirks in relation to Articulate Rise? Like the examples, you mentioned above about LMSs having session time outs.

Thanks,

Tom

Hi Tom!

Found this in Blackboard's site, but it does not mention how long before a session times out. I think it would be best to ask them directly.

I am not familiar with Blackboard LMS --- maybe other folks in the community can also chime in about their experience using it with Rise 360.

Hi Hazel,

Thanks for this, really useful.

Can you potentially help with the attached? It's a learner trying to complete their AR course but it's not pulling through to the LMS.

Many thanks

Hi Tom, I can see pop-ups are being blocked on the learner's device. Can you try making sure Safari isn't blocking pop-ups on the learner's iPhone. Please ask them to:

Open their iPhone Settings, click on Safari, and double-check that Block pop-ups is turned off, as shown below. 

I think pop ups were enabled but AR isn't completing the course once the learner has completed everything - so says draft saved in the LMS.

But the above is still useful so thank you. I assume you need to pay for SCORM cloud?

Hi Tom!