Rise Course not updating LMS

I have a Rise course that includes multiple sections with multiple blocks and each se3ction has its own knowledge checks group of 15-20 questions each. When I get to the end and click the 'exit course' button nothing happens in LMS - Rise is not passing the progress/completion to our LMS. 

Export settings: LMS / SCORM 2004 /  3rd Edition. Tracking = Track using course completion, set at 100%. There is an "Exit Course" button on the last page.

LMS = ACADIS. Upload settings = Completion Requirement set to "user must complete the content" ... 

When I test the training as a learner, I go through all the sections, I answer all the questions. I pass each quiz section. I continue through to the last page that has the Exit Course button - click the button, then close the browser window that shows the "bye you can now close this window" message. When I look in the LMS, the training is not shown as complete. When I log back into my portal not only is the training still sitting in my "Training in Progress" section, but when I click on "Continue" it drops me at the beginning of the training again - like I had never opened it before.

I have created other Rise courses that function properly. I even took the original file and cut it down to 1 block per section and 2 questions per KC to cut down on the time it took to test the changes - and it works. When I finish the training, the LMS is updated to show I pass and I get an email saying the training was completed.

Looking at the history details in ACADIS, the only difference I can see is the tracked time. I've attached screenshots in case that helps.

Any ideas will be appreciated.