I copied my existing english course, had mad a copy and had the copy translated. Opened the translated version which happens to be Chinese. Went to Settings, Create New data label and named it Chinese. Attempted to Import the XLIFF file and got this error shown in the attachment.
I attempted same thing but with Russian and got the exact same error. Anyone else seeing this issue? I have followed the directions in the videos but its just not working for me.
Hi Jennifer! I'm sorry you're hitting this error! Would you mind sharing the XLIFF file with our team? We'd love to help you nail down why this is happening.
If that works for you, you can send it along by clicking here.
Absolutely - am uploading an example of Chinese xliff file now.
This is happening for all language files not just special character sets.
So for instance we also have a German version and when we create a new label attempting to load the German XLIFF it does not work either.
so communicated with Robert but this is still not working. I've tried to create a new Label and i've also simply tried to import the XLIFF files - either way i get the same error message. I need more help!
I'm sorry you're still getting stuck, Jennifer. I'll share your update with Robert, and he will follow up with you shortly. We're committed to doing all we can to resolve this for you!
We think we have solved it! we had an ampersand "&" that was causing trouble with tthe coding. Working with my translations house they changed the symbol to"and" and everything worked just fine after that.
Thanks everyone for trying to assist! much appreciated!
11 Replies
Hi Jennifer! I'm sorry you're hitting this error! Would you mind sharing the XLIFF file with our team? We'd love to help you nail down why this is happening.
If that works for you, you can send it along by clicking here.
Absolutely - am uploading an example of Chinese xliff file now.
This is happening for all language files not just special character sets.
So for instance we also have a German version and when we create a new label attempting to load the German XLIFF it does not work either.
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Jennifer Poore | GBS Learning Services Sr. IT Training Analyst
Jennifer.Poore@smith-nephew.com
Office: +1.978.749.1175
Mobile: +1.978.284.0942
www.smith-nephew.com
Thank you, Jennifer! My teammate, Robert, is reviewing your file now. He'll reach out to you soon with next steps!
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
so communicated with Robert but this is still not working. I've tried to create a new Label and i've also simply tried to import the XLIFF files - either way i get the same error message. I need more help!
I'm sorry you're still getting stuck, Jennifer. I'll share your update with Robert, and he will follow up with you shortly. We're committed to doing all we can to resolve this for you!
Thank you Alyssa!
[cid:image001.png@01D65B5E.A7EF7570]
Jennifer Poore | GBS Learning Services Sr. IT Training Analyst
Jennifer.Poore@smith-nephew.com
Office: +1.978.749.1175
Mobile: +1.978.284.0942
www.smith-nephew.com
We think we have solved it! we had an ampersand "&" that was causing trouble with tthe coding. Working with my translations house they changed the symbol to"and" and everything worked just fine after that.
Thanks everyone for trying to assist! much appreciated!
That's wonderful news, Jennifer! I'll let Robert know!
All that trouble and it was a simple character issue - Phew! Glad it is now solved
[cid:image001.png@01D65B77.B2F2F0F0]
Jennifer Poore | GBS Learning Services Sr. IT Training Analyst
Jennifer.Poore@smith-nephew.com
Office: +1.978.749.1175
Mobile: +1.978.284.0942
www.smith-nephew.com
What software are folks using to view/edit XLIFF files? Is there a tool preference out there?
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