Storyline 360 course is stuck on Processing Course when adding to Rise Course

Hi all, 

I have published a Storyline 360 course to my review site and when I try to add it to a course in Rise it gets stuck at the Processing course stage. It has been there for hours. 

I have tried the following:

  • Publishing a new storyline 360 course to my review site and adding it.
  • Deleting the block in Rise and creating a new one.
  • Restarting my computer.

Can anyone provide any guidance/assistance?

Thanks

12 Replies
Rodrigo Azevedo de Oliveira

I've already tried that too... =(

One question: I´m trying to use Storyline Block because our youtube videos can't have the button "share" on the up right corner clickable. We block it with html code, using the Web Object in Storyline, and importing to Rise.

Do you have any better idea for this demand?

Thanks!

Hazel Bartolome

Hi Rodrigo!

I think using Storyline to hide the share link in your YouTube video is a great idea. So sorry to hear that you're still stuck at processing. Please try these tips:

Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again.

Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.

Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?

If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.

If you've tried everything suggested already, please open a case with us here so that one of our technical support engineers can assist in troubleshooting the issue.