Storyline audio recording not Playing in Rise

Feb 15, 2022

Martin Weninger
By Martin Weninger

I created a storyline course and published it to Review. When I created the Storyline course I recorded audio in it. The audio will play in Review but when I add the Storyline into my Rise course through a Storyline block the audio does not play. What can I do the remedy this? 

4 Replies
Crystal Horn
2 years ago02/22/22 at 5:45 pm (UTC)

Hi Martin! I have a couple of questions to see if we can rule some ideas out:

  • Is this happening in more than one browser?
  • Can you reproduce this issue if you delete and add the Storyline block back into your Rise 360 lesson?
  • Is the behavior the same using the Rise 360 Share link?

You can reply in this discussion or even open a case with us to work one on one by clicking here. Thanks!

Petra DeLuca
2 years ago02/23/22 at 5:31 pm (UTC)

I'm having this same issue. My LMS said that the issue is within Rise, not the LMS, so I opened a ticket (Case #03103809), but was told it was my LMS. I am a bit frustrated with this, as I have multiple modules that have audio tracks that worked fine on the LMS for the past number of months, and suddenly won't play.

Francis Nevins
2 months ago03/07/24 at 2:45 pm (UTC)

I am having same issue.  When storyline blocks are added to Rise 360, the audio initially plays, however, if I visit a previous lesson, then resume the course there is no audio.  I currently have a ticket open.  The course is not in our LMS yet.  It is in Review.  Anyone have a remedy for this?  I do not want to have to hide the navigation menu to force the learner to take the course linearly. I have tried every possible setting change with no resolution.   I have tried in multiple browsers.  I have cleared cache, I have published, and republished.  I created a 2nd "TEST" course with my storylines, still with the same issue.

Sign In to Reply