Videos in Rise not playing
Aug 23, 2018
Hi,
I've recently produced a course in Rise that contains a number of videos. When the course is played on a PC, either through Rise or through our LMS the videos play without a problem. For some people using citrix terminals the videos do not play back, they are presented with the message "The media could not be loaded, either because the server or network failed or because the format is not supported".
My assumption is the Rise content is working perfectly well and there is something within our IT infrastructure preventing playback, if anyone has any advice it would be much appreciated!
Thanks
Mike
53 Replies
Hi Elizabeth,
Videos in Rise are working normally for me.
Hi Elizabeth!
Sorry to hear that the Rise videos won't play on your MacBook Pro.
Can you try using a different supported web browser to see if the videos in Rise play here? Since you have a Mac, please try this in Safari and/or Firefox. Make sure your browsers are up-to-date as well. See this article below for the supported browsers for viewing (and authoring) Rise courses:
If the issue persists, could you please open up a support case with us so we can take a closer look?
I had the same problem. I solved by Rendering the videos again in 25FPS (some videos are in 29FPS) and this might be the problem.
I used Filmora to convert the videos from 29FPS to 25FPS and uploaded in .mov format.
Now is working ok.
Hope you solve it.
Hi Luis!
Thanks for sharing the steps you took to resolve your issue! I'm sure other users discovering this thread with similar questions will find the information very useful!
Have a great rest of your week!