What happens with Rise courses after you cancel the subscription?

I want to share a question from a customer:

"Let's say we bought an individual 360 license to create a course in Rise and export it as SCORM. Without other similar projects, we don't renew the 360 subscription.

Some years later our new boss wants to update that course, so we buy the license again for a new period... Will we find that course there and we can edit it? Will it wait for us in  "latent life" status or will it have been removed after a certain time?"


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27 Replies
Ashley Terwilliger

Hi Favio, 

Your courses will remain intact and accessible, anyone who has direct links to your courses will still be able to view them. However, you won't be able to edit or export them.

If you'd like to download them before your trial or subscription ends, do this for each Rise course:

  1. Click Export in the upper right corner.
  2. Use the LMS drop-down list to select an LMS spec or choose No LMS—Web Only.
  3. Click Export in the upper right corner again to download a zip package of your course.

Although the data is not automatically deleted, per the Terms of Service for Articulate 360 it can be removed at any time the subscription or trial is no longer active and valid.

Equipo eLearning

Thanks Ashley,

The question pointed to the possibility of re-editing a project some years later, since there is no way to export the source project in Rise.

Of course, there are a lot of reasons for not leave a subscription ;) but customers can keep their editable projects forever with the other 360 tools. It's a key point in some corporate environments.

David Kolmer

I am also having this discussion with leadership in my corporate environment.
When I export a Rise project to "No LMS—Web Only" I can not find any editable content, via Storyline or otherwise.

Having the ability to edit content moving forward is very high on the list for why we went with Articulate. So it looks like that function is limited to Articulate Storyline projects at this point.

Ashley Terwilliger

Hi David, 

Since Rise is a web based authoring tool, there isn't a feature to export the source files and edit outside of Rise. Not to worry - we have passed that idea along to our team as a feature request - so we'll keep you posted here if anything changes with that! 

After exporting a Rise course, you'll still have the original course in your account. The version that you'll see when visiting rise.articulate.com is a version you can edit and update. 

Storyline will allow you to edit a .story file as long as you have a valid subscription or license for the version of Storyline in which the file was created.

Angela Carey

To follow up on that question, am I correct in my assumption that if I publish a Rise course as a SCORM file, that file contains everything needed for the course and learners can continue to take it even if I have cancelled my Articulate 360 subscription?  I ask because we had an issue with a development tool where the "Scorm packages" were just redirecting to the subscription service and were useless once the sub was cancelled. 

Not that I ever plan to cancel my Articulate sub, but just in case...

Sheena Mammarappallil

Along these lines. I'm an elearning student and I want to create an elearning course for one of my classes. When done, I also want to have this course to be displayed on my website as a part of my portfolio. Can I just share a link to the course on my website? What will happen to that link after my trial expires? Will the course still work from my website?

Allison LaMotte

Sheena,

We keep your courses on our servers for at least six months after your trial or subscription expires. If you renew your subscription during that time, you'll have access to all your courses again.

Here's more information on how that all works.

Let me know if you have any other questions!

Dawn Kennedy

I don't mean to sound stupid here but I want to make sure I completely understand the consequences of my actions. I created a course using the free trial. I have found an online option that is significantly less expensive than Articulate- it doesn't have all the bells and whistles but I don't really need them. I would like to export the Rise 360/SL 360 (I have some SL slides in my Rise course) to this other online course host. This course host also has a course author feature. If If I export into this other vendor, and then do not subscribe after the free trial, will students be able to access my course in the other vendor's hosting platform? 

If not I will have to copy and paste all the content I created into their course author and the sheer volume of the content makes this daunting. My fear is once the trial runs out, students will not be able to access the course I uploaded to the other vendor's course hosting site.

Thank you!

Crystal Horn

Hi there, Dawn. No stupid questions! We all benefit when someone asks.

Once you export a course for web or LMS, the packaged content is yours to upload and launch forever. Your trial or subscription status won't impact the exported package.

Here are the catches if you don't maintain an active Articulate 360 account, however:

  • You won't have the option to go back into those courses and edit or update them.
  • If a newer browser version makes older exports of courses incompatible, you won't be able to take advantage of any fixes we release by exporting a new version of your course.

Let us know how we can help!

Lea Agato

Hi Sherri, your courses in Rise 360 and Review 360 will remain in our servers for 6 months after your subscription expires.  During this time, anyone who has the link to your content will be able to access them, and Storyline blocks in your Rise 360 course will continue to work. 

After 6 months, they will be permanently deleted from our servers and it will not be possible to restore them.  

Crystal Horn

To add to Lea's point, Sherri, if you have exported the entire Rise 360 course and hosted it on another platform (like your own website or LMS), everything will still function in the course, including Storyline blocks, after your subscription ends. Two things to remember:

  • Once you add a Storyline block, the Storyline content is copied into the Rise 360 course. It is no longer attached to Review 360.
  • Once you export your Rise 360 course, that content no longer relies on your subscription status to play back.

I hope that helps clarify!

Julie Oppenheimer

I have a similar query to all of the above:
I have created a course in Rise360 but will soon leave my company. The Articulate360 license under my name will therefore be transferred to someone else who will be in charge of all future modifications of the course I created in Rise. How can I go about sending them the course if they are not yet a user and, as soon as they become a user, I will no longer be one?
Thank you for your help!

Renz Sevilla

Hi Julie,

Great question! 

 When an admin removes a user from your team, they can choose what to do with the user's content.  If the admin assigned the content to another member of your team, the selected team member will have full control over the course.  They will find a new folder in the sidebar named after the user who left your team. We call this folder the “transfer folder.”

I can suggest transferring the content to an existing member of your team first, and then transfer that content again once the new member has joined. Hope that helps point your team in the right direction!

Julie Oppenheimer

Hi Renz,

Thank you for your quick response!

So if I understand correctly, there is no way to transfer the course directly to the new person along with the license? We would like to avoid as much as possible sending courses around to other people because at the moment I am the only person in my department working on this.

Chino Navarro

Hi Julie,

That is correct; there is no direct license and course transfer.

Your admin can also check if there are extra seats available on the team. If there are, they can invite the new team member into the team then remove you. This way, they can transfer the courses directly to the new team member.

Lon Goldstein

Hi, 

I am wondering about the status of this question. It looks like a stand-alone version of a Rise course may be exported and hosted indefinitely on another LMS. However, what happens when updates are needed to that course...assuming it has been more than 6 months and the course has now been removed from the Rise server? Is there any possibility to access the editable files for future updates?

In my case, I am a free-lancer developing a course for my client on my license. I would hesitate to recommend developing in Rise if it means that the course is not updatable in the future (e.g. without my client maintaining their own license subscription on an ongoing basis.) If there is no method for archiving and later accessing editable files (with a valid license at that time) then I suppose it ties the client to me exclusively to maintain the course in the future —and requires that I maintain my license in order to be able to provide this service. 

Is my understanding correct? Are there any updates on the status for durability of Rise courses? 

Thank you!

Lon 

 

Lon Goldstein

Thanks, Chino. Unfortunately, he just confirms my understanding of the current abilities of Rise to offer a downloadable source file archive of a Rise course. As best as I can tell there is none. Which is why I posted here. Is there someplace else I should add my vote for this feature which would make Rise truly useful? 

Thanks,

Lon