Hi folks! Earlier today, we had some technical problems in Rise resulting in a session time out or a page indicating it’s offline. We know you count on being able to use Rise, and we’re sorry for the trouble. We have resolved this at around 10:45pm ET and you should now be able to use Rise without any issues.
The best place to keep up with scheduled maintenance and any other availability info is our Articulate status page, and you can subscribe to get an email anytime we update that page.
+When using Rise, my computer goes off line frequently... average is about 5-7 times per hour - consistently. I've had our internal IT dept check it out, but they couldn't find anything wrong with the setup. Fix - wait and then it times out, and I have to refresh it. Unfortunately, I've just learned to live with it.
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Anyone experiencing this this morning. I am in Review 360 no problem and all my other apps, but all of a sudden RISE keeps saying my computer is offline. Started about 5 minutes ago.
Hi L S. Sorry to hear that you couldn't access your courses on July 14, 2022. There aren't any outages during that time. If you are still experiencing this issue, I recommend doing the following:
1. Restart your computer. 2. Try using a different browser. 3. Make sure your device and browser are both fully updated. 4. Clear your browser's cache.
If that didn't help, please open a case here. Our support engineers would love to work with you on this.
36 Replies
There's a message about this on this page:
https://www.articulatestatus.com/
It's working for me now too.
mine seems to be working now too
Hi folks! Earlier today, we had some technical problems in Rise resulting in a session time out or a page indicating it’s offline. We know you count on being able to use Rise, and we’re sorry for the trouble. We have resolved this at around 10:45pm ET and you should now be able to use Rise without any issues.
The best place to keep up with scheduled maintenance and any other availability info is our Articulate status page, and you can subscribe to get an email anytime we update that page.
+When using Rise, my computer goes off line frequently... average is about 5-7 times per hour - consistently. I've had our internal IT dept check it out, but they couldn't find anything wrong with the setup. Fix - wait and then it times out, and I have to refresh it. Unfortunately, I've just learned to live with it.
----------------------------------------------------------------------
The information contained in this message may be privileged, confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify your representative immediately and delete this message from your computer. Thank you.
Anyone experiencing this this morning. I am in Review 360 no problem and all my other apps, but all of a sudden RISE keeps saying my computer is offline. Started about 5 minutes ago.
Our team is getting "something went wrong" and "your computer is offline" error messages.
Hi there, Teresa and Karl. We're investigating some intermittent errors in Rise 360. I'm sorry for the trouble!
We'll share an update here as soon as we can. You can also subscribe to our status page here for automatic updates!
(edited to include the status page link)
Hi folks, sorry for the delayed update! Yesterday's incident with Rise 360 is resolved. Please let us know if you have any trouble.
Receiving a "Your computer is offline" error today, 7/14/2022. Is Articulate having issues with this again?
Hi L S. Sorry to hear that you couldn't access your courses on July 14, 2022. There aren't any outages during that time. If you are still experiencing this issue, I recommend doing the following:
1. Restart your computer.
2. Try using a different browser.
3. Make sure your device and browser are both fully updated.
4. Clear your browser's cache.
If that didn't help, please open a case here. Our support engineers would love to work with you on this.