I am having trouble to paste text in Rise, either being from Word or even from Rise. In many places (knowledge check or even text panels), when I try to paste the text nothing appears. I can copy from Rise and paste in Word but can´t do the opposite way.
This problem started today. Can you help me with that? Anyone with the same issue? Thanks.
Still seeing this problem. Can't paste plain text from clipboard even though right-click shows a paste option. Windows/Chrome setup. Please advise. Thanks!
I am experiencing this issue today. I pasted a sentence into my Rise course and now I cannot delete it. The cursor will not show up in any part of the pasted text, but it does all allow me to highlight it and change the color/bold...etc. This is only with new pasted items added today, I still can edit older items or type in sentences. Is anyone else experiencing this?
I have also had major issues today, copying and pasting text and images in tables into Rise from Word - step by step training documents with screen captures. I added 5 topics consecutively and the course seems to have crashed - it wont open from Chrome or the weblink for the course.
I created a second course and got to 6 topics and it has done the same thing, yet the course are still listed on my development page - but it doesn't open.
Is there perhaps an issue of a maximum load for content originating from MS Word?
We need to keep our original documents in synch with the online course content for stakeholder review/approval and version control purposes.
Hi Kerry! So sorry you're locked out of your course. I'm opening a case for you so we can get this sorted out right away. You'll hear back from our Support team shortly!
Good morning Articulate. I can't seem to copy / paste or delete text in rise today. I seem to get one go at pasting or deleting text then it no longer works. I then have to shut the browser and open again. Very time consuming not to mention frustrating. Articulate you need to fix this super fast as Rise is useless without being able to copy and paste.
Can I paste copied text in to the Rise > Interactive > Scenario > "Add text to explain the situation your scenario will address." area? It will save a lot of time if I can paste already ready content instead of having to re-type everything. Thank you for the answer.
Hi Tamila, yes you can copy and paste text into that area and other areas of a scenario block as well.
However, you need to be aware that most areas of a scenario block have a character limit, e.g. 200 characters. If you are trying to copy and paste more than the character limit, then the paste action will not work at all.
Each area where you can enter text, once you have clicked there, it will show you the character limit on the right.
I am having a related issue right now. I am working a fast-turnaround course and trying to paste in some revisions from colleagues, but there seems to be one phrase "stuck" in the paste and just keeps pasting in over and over, no matter what new text I copy and try to paste. I have logged off and back on, cleared my cache, and so on. Copy-paste works in all my other apps, so it is an issue only in Rise. I am stuck making all these changes letter by letter ... ugh.
I'm currently working in Firefox and have not had ANY issues up until today. Regular text blocks - paragraph, header & para, etc. One thing I found that works is actually to drag and drop in the text, so I'll use that as a workaround.
I'm in a world of pain transposing paper-based feedback into my Rise projects today.
When I attempt to cut-and-paste new copy into, or over, existing copy within my Rise projects, it is not making a clean change. It appears to be retaining legacy copy which is making my updates and reviews painful. I've managed to replicate this across three separate projects now and have had to resort to manually typing copy into projects. I've done all the usual due diligence; clearing cache, restarting, changing browsers etc.
I'm confident, like a lot of these glitchy bugs, it will resolve itself but it's definitely a bug the Articulate support team should look into.
Hi Ben. We're here to help! If you're still seeing this behavior, please click here to start a case and let us know what browser you're using, in which blocks this is happening, and from where you're copying your text.
We don't get reports of this often, so it helps to nail down all of those environmental factors. Thanks!
I'm having this same problem right now. Some of the pages on my Rise will let me copy/paste into the comments section, and others won't. Sometimes, the pages won't even let me type into the comments section. Grrr. I'm using Google Chrome by the way.
37 Replies
I'm having the same issue. It started about 1-2 hours ago. The only place I've found that I can copy and paste is into the course title.
Hi Osmar and Andrew,
Sorry you ran into some trouble with this.
Our team has resolved this issue and you should be able to copy/paste in Rise with no issue.
Please reach out if you have any questions!
Still seeing this problem. Can't paste plain text from clipboard even though right-click shows a paste option. Windows/Chrome setup. Please advise. Thanks!
Hi Guy,
I’m sorry you’re still experiencing some trouble.
The quickest way to resolve this issue is to have our support team take a look at your specific course. Please submit a case to them here.
Mine is back to normal.
Yep - mine too. Yay cloud.
I am experiencing this issue today. I pasted a sentence into my Rise course and now I cannot delete it. The cursor will not show up in any part of the pasted text, but it does all allow me to highlight it and change the color/bold...etc. This is only with new pasted items added today, I still can edit older items or type in sentences. Is anyone else experiencing this?
Hi Amanda,
I'm sorry you're having issues here. Everything seems to be working as usual on my end.
If you’re still having trouble let’s have our Support Team take a look. You can submit a case here.
I have also had major issues today, copying and pasting text and images in tables into Rise from Word - step by step training documents with screen captures. I added 5 topics consecutively and the course seems to have crashed - it wont open from Chrome or the weblink for the course.
I created a second course and got to 6 topics and it has done the same thing, yet the course are still listed on my development page - but it doesn't open.
Is there perhaps an issue of a maximum load for content originating from MS Word?
We need to keep our original documents in synch with the online course content for stakeholder review/approval and version control purposes.
Hi Kerry! So sorry you're locked out of your course. I'm opening a case for you so we can get this sorted out right away. You'll hear back from our Support team shortly!
Good morning Articulate. I can't seem to copy / paste or delete text in rise today. I seem to get one go at pasting or deleting text then it no longer works. I then have to shut the browser and open again. Very time consuming not to mention frustrating. Articulate you need to fix this super fast as Rise is useless without being able to copy and paste.
Hi Tania!
I'm happy to lend a hand. First, tell me more about what you are copy/pasting. Is it text only, or does the copied content contain images?
Also, what web browser are you using for Rise 360 authoring?
Can I paste copied text in to the Rise > Interactive > Scenario > "Add text to explain the situation your scenario will address." area? It will save a lot of time if I can paste already ready content instead of having to re-type everything. Thank you for the answer.
Hi Tamila, yes you can copy and paste text into that area and other areas of a scenario block as well.
However, you need to be aware that most areas of a scenario block have a character limit, e.g. 200 characters. If you are trying to copy and paste more than the character limit, then the paste action will not work at all.
Each area where you can enter text, once you have clicked there, it will show you the character limit on the right.
Thank you! That's what I thought but wanted to confirm. I am glad there is an ability to continue the scenario after maximum character limit is met.
I am having a related issue right now. I am working a fast-turnaround course and trying to paste in some revisions from colleagues, but there seems to be one phrase "stuck" in the paste and just keeps pasting in over and over, no matter what new text I copy and try to paste. I have logged off and back on, cleared my cache, and so on. Copy-paste works in all my other apps, so it is an issue only in Rise. I am stuck making all these changes letter by letter ... ugh.
Hi Zuzana,
What type of Rise block are you having problems with?
Which browser are you using?
I'm currently working in Firefox and have not had ANY issues up until today. Regular text blocks - paragraph, header & para, etc. One thing I found that works is actually to drag and drop in the text, so I'll use that as a workaround.
Thanks for sharing that workaround, Zuzana. I'll test this behavior in Firefox, although it seems to be working as expected for me at first glance.
If you're still having trouble, we can have a closer look with you. Let us know by clicking here to start a case with my team.
Thanks - it seems to be working again! Perhaps it was a temporary glitch on one end or the other. Glad it works.
Hi Zuzana,
That's so odd! What source are you copying text from? Is it a Microsoft Word document, a PDF, or something else?
Have you tried opening Rise 360 in a different browser, like Chrome? I'm curious to hear if that helps!
Morning
I'm in a world of pain transposing paper-based feedback into my Rise projects today.
When I attempt to cut-and-paste new copy into, or over, existing copy within my Rise projects, it is not making a clean change. It appears to be retaining legacy copy which is making my updates and reviews painful. I've managed to replicate this across three separate projects now and have had to resort to manually typing copy into projects. I've done all the usual due diligence; clearing cache, restarting, changing browsers etc.
I'm confident, like a lot of these glitchy bugs, it will resolve itself but it's definitely a bug the Articulate support team should look into.
It's hurting my brain.
Hi Ben. We're here to help! If you're still seeing this behavior, please click here to start a case and let us know what browser you're using, in which blocks this is happening, and from where you're copying your text.
We don't get reports of this often, so it helps to nail down all of those environmental factors. Thanks!
I'm having this same problem right now. Some of the pages on my Rise will let me copy/paste into the comments section, and others won't. Sometimes, the pages won't even let me type into the comments section. Grrr. I'm using Google Chrome by the way.
Hi Paige,
When you refer to the "Comments section" what block type is this?