When someone leaves an Articulate 360 Teams account, an admin can transfer that user’s content to another team member. The new owner has full control over the transferred content, including Rise 360 courses, label sets, and block templates; Review 360 projects; and Storyline 360 team slides. Here’s what the new owner sees in their Articulate 360 apps.

Rise 360

As the new content owner, you get all the Rise 360 courses, custom label sets, and block templates that belonged to the user who left your team.

Courses

In Rise 360, you’ll see a new folder in the sidebar named after the user who left your team, as shown below. We call this folder the “transfer folder.”

If the user didn’t have any Rise 360 courses, you won’t see a transfer folder on your dashboard. And if the user had transfer folders from previous team members, you’ll see multiple transfer folders in your account, one for each user.

In the transfer folder, you’ll see all the user’s Rise 360 courses organized into sections (or subfolders). Each section represents a folder from the previous owner’s account. Click the ellipsis (•••) on any course to see all the options for managing that course. For example, you might move the course from the transfer folder to another folder in your account. Learn more about managing Rise 360 courses.

Here are some tips for working with transferred courses:

  • You can’t move courses into the transfer folder. You can only move courses out of it.
  • You can’t rename the transfer folder, but you can delete it. Hover over it in the sidebar and click the Delete icon that appears. When you delete the transfer folder, all the courses in it move to your Deleted Courses folder. Then you can restore or permanently delete them.
  • Any courses that the previous owner didn’t assign to folders appear at the top of the transfer folder in the No Folder section.
  • The previous owner’s deleted courses are in the transfer folder too. They appear at the bottom of the page in the Deleted Courses section. You can restore or permanently delete these courses. When you restore a deleted course, it stays in the transfer folder and moves up to the No Folder section.
  • When you duplicate a course in the transfer folder, the copy appears in your All Courses container.
  • Courses are sorted into folders (sections) by default. You can use the Sort by drop-down list in the upper right corner to change the order. (The folder sort option is only available when you’re in a transfer folder.)

Custom Label Sets

The previous owner's custom label sets also get transferred to your account. You’ll find them in your course settings. Learn more about text labels.

Block Templates

You have full control of all shared and personal block templates created by the user who left your team. You’ll see Edit and Delete icons when you hover over these block templates in Rise 360. Learn more about block templates.

Review 360

In Review 360, you’ll see a new folder in the sidebar named after the user who left your team, as shown below. We call this folder the “transfer folder.” (If the user didn’t have any Review 360 projects, you won’t see a transfer folder on your dashboard.)

In the transfer folder, you’ll see all the user’s Review 360 projects organized into sections (or subfolders). Each section represents a folder from the previous owner’s account. Click the ellipsis (•••) on any project to see all the options for managing that project. For example, you might move the project from the transfer folder to another folder in your account. Learn more about managing Review 360 projects.

Tips for Managing Transferred Projects

  • You have full control of transferred projects, including all existing comments.
  • You can’t move projects into the transfer folder. You can only move projects out of it.
  • You can’t rename the transfer folder, but you can delete it. Hover over it in the sidebar and click the Delete icon that appears. When you delete the transfer folder, all the projects in it move to your Deleted Items folder. Then you can restore or permanently delete them.
  • If the previous owner had any projects that weren’t assigned to folders, they’ll appear at the top of the transfer folder in the No Folder section.
  • The previous owner’s deleted projects are in the transfer folder too. They’re listed at the bottom of the page in a section called Deleted Items. You can restore or permanently delete these projects. When you restore a project, it moves from the transfer folder to your All Content container.
  • The search feature in Review 360 searches all projects in all folders, including the transfer folder, with two exceptions. It doesn’t search your Deleted Items folder or the Deleted Items section in the transfer folder.

Storyline 360

You have full control of Storyline 360 team slides that the previous owner shared with your team. As the new owner, you can update, delete, and restore these team slides right from Storyline 360. Learn more about team slides.

Tip: If the previous owner deleted any team slides, they’ll appear in the Deleted Items folder. You can restore or permanently delete them.