Articulate 360: Installing, Updating, and Managing the Articulate 360 Desktop App
The Articulate 360 desktop app gives you quick access to all the authoring tools and resources in your subscription. It’s where you: Install, update, and open desktop-authoring apps, such as Storyline 360 and Studio 360. Get notifications when new software updates are available. Open web apps, such as Rise 360 and Review 360. Manage your profile, account, and preferences. Run diagnostics. The Articulate 360 desktop app is always just a click away. It runs quietly in your computer’s system tray (by the clock). Click the Articulate 360 icon when you need it. In this user guide, you'll learn how to: Installthe Articulate 360 Desktop App Updatethe Articulate 360 Desktop App Snooze Notifications Manually Check for Updates Launch Third-Party Software Report Set Your Preferences Installthe Articulate 360 Desktop App Before you get started… Articulate 360 requires a Windows PC running Windows 10 or Windows 11. Click here for system requirements. If you're using a Mac, here's what you need to knowabout installing Articulate apps in a Windows virtual environment. You may also need to add these websites to your allowlistto access all Articulate 360 resources. Go to https://id.articulate.com/redirect/360 and sign in with your Articulate ID.(Your Articulate ID is the email address and password you used when you signed up for a free trial or bought a subscription. It’s also the email address and password you use to sign in to the E-Learning Heroes community. If you don’t remember your password, you can reset it.) After signing in, click Download Desktop Apps on the right sidebar. Click Start Download and save the installation fileon your computer. (If you see aMicrosoft Defender SmartScreen warning, click More info and then click Run anyway.) Right-click the installation file and choose Run as administrator. Select your preferred interface language when the installer launches by clicking the English (United States) drop-down list on the upper-right corner. If you want to change the directory where you install the apps, click the folder icon beside the language drop-down list. Learn how to customize your install folder. Click Install Now. When the installation is complete, click Finish. The Articulate 360 desktop app will automatically open. If you're prompted to sign in, use your Articulate ID email address and password again. (Articulate 360 usesyour default browser to sign in.) That's it! When you click the X in the upper right corner of the desktop app, it'll shrink to your computer's system tray (by the clock) and continue to run quietly in the background. When you need it again, just click the Articulate 360 icon in your system tray or double-click the shortcut on your desktop. Now that you’ve installed your desktop app, check out these user guides to learn more about using it: Articulate 360: Using the Desktop-Authoring Apps Articulate 360: Using the Web Apps Articulate 360: Managing Your Profile and Account Articulate 360: Running Diagnostics Updatethe Articulate 360 Desktop App One of the benefits of an Articulate 360 subscription is that you get continuous updates when new features are available. Articulate 360 can install updates automatically as they become available. If you choose to disable automatic updates and enable notifications in your preferences, you’ll get an instant Windows notification when an update is available. And you’ll always know when an update is available as soon as you open the Articulate 360 desktop app, as shown here. To install an update for the Articulate 360 desktop app, simply click the blue Update button in the top right corner. The update will automatically download and install without any additional prompts. It couldn’t be easier! After updating the Articulate 360 desktop app, you can then update your authoring apps, such as Storyline 360. Learn more. Snooze Notifications If you choose to disable automatic updates and you’re not ready to install the new version, you can snooze the notification for a day, a week, or until the next update is available. Click the bell icon on the blue status bar and choose one of the options. Snoozing a notification temporarily hides the blue status bar. If you’d also like to turn off Windows notifications for Articulate 360 updates,see below for details. Manually Check for Updates You can manually check for updates at any time, even if you’ve temporarily snoozed notifications. Click the drop-down arrow in the upper right corner of the Articulate 360 desktop app and choose Check for Updates. Launch Third-Party Software Report We appreciate the open-source community's contributions to Articulate 360. To view a list of attribution notices for third-party software in Articulate 360, click the drop-down arrow in the upper-right corner of the Articulate 360 desktop app and choose 3rd Party Software. Set Your Preferences There are two ways to access your preferences. Open the Articulate 360 desktop app, then click the drop-down arrow in the upper right corner and choose Preferences. Or, right-click the Articulate 360 icon in your computer's system tray (by the clock) and choose Preferences. At the top, you’ll find the version number of your Articulate 360 desktop app. This information is helpful when you’re working with Articulate Support on an issue. Learn more about each setting below. Notifications Notifications are enabled by default. You’ll get Windows notifications, like the one shown below, for Articulate 360 events, such as when new updates are available. To hide these notifications, uncheck the Show notifications box. Updates Automatic updates are enabled by default, saving you time and ensuring you always have the latest enhancements. To stop automatic updates, uncheck the Install updates automatically for the Articulate 360 desktop app box. (If you don't see this option, it either means your Articulate 360 desktop app is out of date, or your organization has disabled automatic updates.) Privacy You can help improve Articulate 360 desktop products by sending usage data to our servers. We analyze feature metrics and error reports from Articulate 360 desktop products as well as device and browser data when learners view published output. To opt out of these analytics, uncheck the Privacy box. Learn more. Language The language setting controls the interface language for the Articulate 360 desktop app, Storyline 360, Studio 360, Replay 360, and Peek 360. You can display your Articulate 360 desktop apps in English, French, German, or Spanish. Choose your preferred language from the drop-down list, click Save, then restart all your Articulate apps, including the Articulate 360 desktop app itself. Tip: To restart the Articulate 360 desktop app, right-click the Articulate 360 icon in your system tray by the clock and choose Quit. Then launch it again from your desktop shortcut or your Start menu. Proxy If your organization is behind a proxy server that requires you to enter security credentials to access Articulate 360 services, switch your Proxy setting to Manual, then enter your username and password in the fields that appear. Legacy Access 64-bit Storyline 360 is the default Storyline version in the desktop app. To restore access to 32-bit Storyline 360, check the Restore 32-bit Storyline 360 box. (After you click Save, an optional "Product Feedback" dialog for 32-bit Storyline 360 appears before restoring legacy access.) Note: Click Save when you've finished updating your preferences.Storyline 360: Working with Triggers
Triggers make things happen. They're the keys to creating activities in Storyline 360. And we made them super easy to use so that you can build interactions without any coding at all. Just choose an action and decide when you want it to occur. For example, you might change the state of a character when the learner clicks a button. Adding Triggers Adding Conditions to Triggers Managing Conditions Understandingthe Sections in the Triggers Panel Selecting Multiple Triggers Editing Triggers Disabling Triggers Copying and Pasting Triggers Copying Triggers by Duplicating Objects Pasting Conditions Across Triggers Deleting Triggers Rearranging Triggers Grouping Triggers Collapsing and Expanding Objects and Sections Adding Triggers At their core, triggers are pretty simple. A trigger has two main elements: What action occurs? When does it happen? To create a trigger: Click the Create a new trigger icon in the Triggers panel, or go to the Insert tab on the ribbon and click Trigger. The trigger wizard will guide you through the process using a series of drop-down lists, as shown below. Select the action you want to occur and fill in the related parameters, such as the object that’s affected. For example, you might change a character’s expression. Choose when you want it to happen—e.g., when the learner clicks a button. Optional: You can add conditions to your trigger so it only occurs in certain circumstances. Learn more about conditions below. When you’re done, click OK. Tip: Check out this resource to learn about the available actions, events, and conditions. Adding Conditions to Triggers If you want to trigger an action only when certain criteria are met, you can add one or more conditions to it. If the trigger wizard isn’t already open, double-click the trigger you want to edit in the Triggers panel. Click the + if drop-down list on the Conditions card to add your first condition. A condition can be based on a variable, an object on the slide or any of its layers, or the window in which the slide is displayed, as shown below. After selecting a variable, object, or window, click the underlined portions of the conditional sentence and make your selections from the drop-down lists. For example, you might want your trigger to occur only on the condition that the state of a button is not visited, as shown below. Repeat the steps above to add as many conditions as you need. Then decide how your conditions should interact. Should they be AND conditions where all the conditions must be met? Should they be OR conditions where only one condition must be met? Or should they be a combination of both? Click AND or OR to switch back and forth, as shown below. New: Create conditional triggers with alternative actions. As of November 2022, you can add an optional "else" action. Here's how. In the trigger wizard, click + Add Else. Storyline 360 automatically adds a default action based on the main action. Click the default "else" action to change it to a different one if you'd like. Click OK to save your changes and close the trigger wizard. Managing Conditions It’s easy to reorder, duplicate, and delete conditions. Here’s how. Reorder Conditions Change the order of conditions in the new trigger wizard without deleting and recreating them. Just drag them up and down the list. Install the November 2019 update or later for Storyline 360 to take advantage of this time-saving feature. Duplicate Conditions When you need multiple conditions that are similar, save time by duplicating them. Create the first condition, as shown above, then hover over it and click the Duplicate Condition button that appears. Use the inline editing lists to tweak the new condition as needed. Delete Conditions Hover over the condition you want to delete and click the Remove Condition button that appears. That’s it! Understanding the Sections in the Triggers Panel It’s helpful to know how the Triggers panel is arranged so you can quickly find the triggers you’re looking for. The Triggers panel is divided into sections based on the “when” parameter in your triggers. The following table lists sections in the order they appear in the Triggers panel. Section Description Slide Triggers Slide triggers always appear at the top of the Triggers panel. They often rely on the timeline of the slide or layer—e.g., when the timeline starts, ends, or reaches a certain point. Key Press Triggers Key press triggers occur when the learner presses a specific key after clicking the slide or layer. Variable Triggers Variable triggers occur when a variable changes. For example, you might show a layer when a true/false variable changes to true. Unassigned Triggers If you accidentally leave the “when” parameter blank, your trigger will appear in this section so you can immediately see which triggers are incomplete. Object Triggers Object triggers apply to objects on the slide (images, characters, text boxes, etc.), and they generally occur when the learner performs an action, such as clicking a button, hovering over a hotspot, or dragging an object. Object triggers can also occur when other events take place—e.g., when the state of another object changes, an animation completes, or an object leaves the slide. Player Triggers Player triggers always appear at the bottom of the Triggers panel. They apply to the built-in navigation buttons: Previous, Next, and Submit. Here’s an example of the Triggers panel with each of the sections defined above: Selecting Multiple Triggers Select multiple triggers and edit them all at once. Easily copy and paste, move, disable, and deletetriggers in bulk. Here are five ways to multi-select triggers: Click an object on the slide to select all the triggers associated with it. In grouped view, click a "When …" event to select all the triggers in that group. Ctrl+click to select multiple triggers that aren't next to each other. Shift+click the first and last triggers in a series to multi-select all the triggers in between. Press Ctrl+A to select all the triggers in a sectionof the triggers panel, such as Slide Triggers or Object Triggers. This feature is exclusive to the new trigger workflow. Install the January 2020 update or later for Storyline 360. Editing Triggers You can easily edit your triggers right in the Triggers panel. Click the segments of each trigger description, and then choose an option from the drop-down list or enter a value in the field. Here’s a demo: You can also edit triggers in the trigger wizard. Just double-click the trigger you want to edit. Or, select the trigger and click the Edit button at the top of the Triggers panel. After making your selections, click OK to save your changes and close the trigger wizard. Disabling Triggers Temporarily disable individual triggers when you’re troubleshooting an interaction that isn’t working or when you’re experimenting with new ideas. Simply hover over the trigger you want to disable and click the Disable Trigger icon that appears (it looks like a lightning bolt with a slash through it). Click the icon again to re-enable your trigger. When a trigger is disabled, its text is struck out so you can tell at a glance that it’s disabled. Disabled triggers won’t work in your published output. If you need them to work, remember to re-enable them before you publish. Compatibility Tip: Disabled triggers are exclusive to the new trigger workflow in Storyline 360. They’ll be present but hidden if you open your project file in the classic trigger workflow in Storyline 360 or Storyline 3. Copying and Pasting Triggers Save time by copying and pasting triggers from one object to another. Then make any necessary adjustments to the new triggers. Select the trigger you want to copy in the Triggers panel. Copy the trigger by pressing Ctrl+C on your keyboard or by clicking the Copy button at the top of the Triggers panel. Select one or more objects on the slide where you want to paste the trigger, then press Ctrl+V on your keyboard or click the Paste button. If you need to tweak the pasted trigger, click the segments you need to edit in the Triggers panel or double-click the trigger to open it in the trigger wizard. See the section aboveto learn more about editing triggers. Copying Triggers by Duplicating Objects Another way to quickly copy triggers is to duplicate an object that already has the triggers you want. Just select the object on the slide and press Ctrl+D on your keyboard. This is helpful when you need several variations of an object that you’ve already customized to fit your course. For example, let's say you need several buttons that look the same and perform similar actions. Pasting Conditions Across Triggers Save time by copying conditions from one trigger and pasting them on another. Copy the trigger that has the conditions you want to reuse. Select one or more triggers where you want to paste the conditions. Right-click the selected trigger(s), scroll to Paste, and choose Paste Conditions from the context menu. This feature is exclusive to the new trigger workflow. Install the January 2020 update or later for Storyline 360. Deleting Triggers To delete a trigger, select it in the Triggers panel and do any of the following: Press the Delete key on your keyboard. Click the Delete button at the top of the Triggers panel. Right-click the trigger and select Delete from the context menu. Rearranging Triggers You can add triggers to slides, layers, and slide masters. You can also add multiple triggers to a single object. The order of all these triggers is important and determines when they execute. Slide master triggers execute before slide and layer triggers. When there are multiple triggers on the same object that are triggered by the same action (e.g., when the learner clicks a button), triggers execute in the order they appear in the Triggers panel. To reorder triggers, use the Up and Down arrows at the top of the Triggers panel, or simply drag triggers up and down the panel with your mouse. Grouping Triggers You can group triggers together by event (e.g., when the learner clicks a button or when the timeline starts) so triggers are easier to see and understand. They’re also easier to troubleshoot if your interaction isn’t working the way you expect. To group triggers by event, mark the Group box at the top of the Triggers panel. Uncheck the box if you want to ungroup your triggers. Here’s a comparison of the same triggers ungrouped on the left and grouped on the right. Collapsing and Expanding Objects and Sections Collapse all the triggers for an object or even an entire section of the Triggers panel when you need to focus on specific triggers. Click the triangle to the left of an object to collapse or expand its triggers. Click the arrows to the right of a section to collapse or expand the whole section, such as Slide Triggers or Object Triggers. Want to learn more about working with triggers? As an Articulate 360 subscriber, you have unlimited access to live online training webinars and recorded videos on a variety of e-learning topics. Check out Articulate 360 Training to register for webinars and search our video library.Rise 360: Use Your Dashboard to Manage Content
Create fully responsive e-learning content with Rise 360, an easy-to-use web app included with your Articulate 360 subscription. There’s nothing to install, so you can get started right away. Just sign into Articulate 360, then click Rise 360 to see your dashboard. (Click here for a list of supported web browsers.) Let’s explore the Rise 360 dashboard. Check out the video below for a guided walkthrough. Then take a look at the following image and refer to the numbered list below it to learn about each feature for managing Rise 360 content. Click image to view larger # Feature Description 1 Switch Apps Switch to another app—collaborate with stakeholders in Review 360, take and manage training in Reach 360 (if available), register for Articulate 360 Training webinars, or return to your Articulate 360 dashboard. 2 Switch to Classic Dashboard, Edit Your Account, and Update Your Profile Click your avatar to switch to the classic dashboard, edit your account, update your profile settings, or sign out of Articulate 360. 3 Select Deliverable Type The content tab is selected by default. ClickQuestion Banks to access your and your team's question repositories. 4 Export Your Courses to Rise.com Click the Rise.com logo to sign in and export your Rise 360 content to Rise.com. 5 Change the Layout View your content tiles in a grid layout, which is the default view, or switch to list view. 6 Search Quickly find content you've created by entering the title and pressing the enter key. 7 Change the Sort Order Sort content by date or alphabetically by title. Rise 360 will remember your choice the next time you open your dashboard. 8 Filter by Content Type View all types of content or filter to see only Courses or Microlearning content. 9 Filter by Owner View all content or filter to see only content you own. 10 Create New Content To create new Rise 360 training, click the Create button. It’s always visible at the top of your dashboard. 11 All Content See all your training, including content on which you've been added as a collaborator. 12 Shared With Me Quickly access just the training on which you've been added as a collaborator. 13 My Shortcuts Create shortcuts to both private and team content you don't want to lose track of and organize them into folders only you can see. 14 Private Directory Work on content you aren't collaborating on with other team members. Create folders and subfolders only you can see to organize your content. 15 Team Directory Work on content you're collaborating on with your team or that's been shared with you. Organize content into folders the whole team shares and modify share permissions at the folder level to quickly manage content collaborators. External Connections (not shown) Appears if you collaborate with external teams, provides access to external content outside of your organization. 16 Deleted Content View recently deleted content and restore it or delete it forever. 17 Interact with Tiles As you use Rise 360, a new tile appears for each piece of content you create. Each tile displays the cover photo, title, lesson count, and last modified date. Articulate 360 Teams subscribers who collaborate on content will also see the owner's avatar on the course tile. Click a tile to open the content for editing and previewing. Learn more about creating new content. Learn more about previewing content. Hover over a tile, then click the ellipsis that appears to see options for publishing, sending, duplicating, moving, and deleting the content. When accessing a tile in My View, you have options for the original file and the My View bookmark. Tip: Collaborators' options will depend on their role. Only course owners can delete content. Collaborators can remove themselves. 18 Show file location Click to jump to the actual location of the content. 19 Publish Content You can publish content for Reach 360 (if available), LMS distribution, web hosting, or PDF download. Only the course owner and course managers can publish content. Rise 360 supports xAPI (Tin Can API), SCORM 2004, SCORM 1.2, AICC, and cmi5 learning management systems. 20 Send a Copy to Other Rise 360 Authors Need to send the source file for content to other Rise 360 authors? Choose Send a copy. (Only the course owner and course managers can send a copy of the content.) Enter the email addresses of the Rise 360 users who should receive the content (separated by commas), change the default message if you’d like, and click Send. The recipients receive an email notification, and the content automatically appears on their Rise 360 dashboards. Note: AI Assistant source documents used in content generation aren't included with the copy. You all have independent copies of the same project. Changes one author makes to the content won’t appear in other authors’ versions, and vice versa. If an author sends a copy of the content back to you later, a new version will be added to your Rise 360 dashboard, meaning you have the original version and an updated copy. 21 Duplicate Content Duplicate existing content when you want to translate it or create new content with the same layout. Choose Duplicate. Enter a name for the new project and click Save. (Only course owners and course managers can duplicate content.) 22 Move Content to a Folder Organize content in folders so it's easier to find with Move. Select an existing folder from the list or click the Create new folder icon and give your new folder a name, then click Move. Move content to a team folder to share it with other team members. 23 Share Content Add content editors and managers as collaborators. 24 Delete Content To delete content from your Rise 360 dashboard, choose Delete and confirm the prompt. Deleted content can be restored or permanently deleted from the Deleted section. Only the course owner can delete and restore content. Collaborators can remove themselves. 25 My View Options In private or team folders, add content to or remove it from My View. In My View, move or remove content. 26 Content Count Displays the total number of projects in your dashboard and the current range you're viewing. Only 16 tiles are displayed per page. 27 Pagination Use this bar to quickly jump to another page of content or navigate with the Next and Previous buttons.Articulate 360: Managing Your Profile and Account
Manage your Articulate ID profile and Articulate 360 subscription, team, and add-ons conveniently in one place. Access your Account Management Console in any of the following ways: Sign in directly to https://id.articulate.com/redirect/account. From the Articulate 360 desktop app, click the drop-down arrow in the upper right corner and choose Profile & Account. This will launch your Articulate 360 account in your default web browser. From your Articulate 360 home page or any of the web apps, click your avatar in the upper right corner and choose Account. The Your Profile page launches by default with account management tabs on the left side of the screen. Access to certain tabs will vary depending on your subscription plan, user role, and whether Reach 360 is activated for your account. The table below shows the tabs available to Articulate 360 Teams and Articulate 360 personal accounts. Click the links for details on each tab. Articulate 360 Teams Articulate 360 Personal Your Profile Manage Team/Team Info Manage Subscription Manage Reach 360 Billing Articulate 360 Reach 360 Support Your Profile Manage Subscription Billing Articulate 360 Support Your Profile Manage profile details, including your: Name Organization Country Phone number Preferred language: This sets the language for account management. To change the interface language for desktop apps, check out this article. Password: If single sign-on (SSO) is enabled for your team, passwords are managed by your organization. Here’s how to sign in with SSO. Email preferences: Click Manage to update your email subscription status. If you opt out on this page, you’ll also unsubscribe from E-Learning Epiphanies. You can subscribe or choose how often you receive E-Learning Epiphanies emails here. Articulate 360 Teams: This option will appear only if you are an admin of more than one Articulate 360 Teams subscription. You can switch between teams by clicking View and choosing another team from your list. Note: Be sure to click Save when you're done editing your profile. Manage Team Articulate 360 Teams account owners and admins use this page to manage users and seat assignments. (Non-admins can refer to the Team Info tab). This tab displays your: Organization name Subscription number: a unique reference number for your current subscription (ex. SUB-#### or ART-####) Subscription renewal date Account owner Seats tab Admins tab Three interactive areas appear on the screen: the Organization name, the Seats tab, and the Admins tab. Below is a description of each. Organization name If you're the account owner or an account admin, you can change the organization name by clicking it and choosing Edit Organization Name from the drop-down list that appears. If you belong to more than one team, you can switch between your teams by clicking the organization name and choosing Switch Team from the drop-down list that appears. Learn more about naming, renaming, and switching between teams. This name will be used across your Articulate 360 subscription. For example, authors from other subscriptions will see your organization name under External Connections when you add them as Rise 360 collaborators. Seats tab See the total number of seats available for your team and how many seats are currently unassigned. Add users to your team by entering their email addresses in the user grid and clicking Invite. (An email icon appears in the Status column for invited users. When they accept your invitation, their status will change to a green circle with a check mark.) You can also resend invites when the email bounces back. Delete a user from your team by hovering over their email address, clicking the X that appears at the end of the row, and clicking Remove. You get to choose what happens to the user's data when they're removed from your team. Create a user group by clicking New Group on the upper right. Then, enter a group name and choose how many seats to assign to the new group. Learn more about managing groups. Click the Upload a CSV to invite multiple users all at once Download a CSV gives you a list of current seatholders. Admins tab Add admins to your team by entering their email addresses in the admin grid and clicking Invite. (An email icon appears in the Status column for invited users. When they accept your invitation, their status will change to a green circle with a check mark.) You can also resend invites when the email bounces back. Check out this user guide to learn more about managing your team. Team Info Articulate 360 Teams seatholders who aren't account owners or admins see the Team Info tab, which displays the following: Organization name Subscription number Subscription renewal date Account owner List of admins for the team List of all team members Manage Subscription The appearance of this page varies depending on whether you have an Articulate 360 teams or personal subscription, as shown below. Articulate 360 Teams Articulate 360 Personal Articulate 360 Teams Articulate 360 Teams account owners and account admins use this page to: Monitor Articulate 360 seats and Reach 360 active learners Activate or deactivate Reach 360 (Learn more about Reach 360 activation.) Upgrade or modify a Reach 360 Pro plan Upgrade to Articulate 360 AI Articulate 360 Personal Account owners can use this page to upgrade to Articulate 360 AI. AI Assistant Free Trial Access During the free trial period, AI Assistant is automatically enabled for all personal and team subscriptions. However, Articulate 360 Team admins can disable it at any time. Navigate to the account management console and select Manage Subscription. In the Articulate AI section, under AI Assistant, toggle the Free Trial setting. Confirm by clicking the Disable button in the pop-up screen that displays. Note: The AI Assistant trial is active only for the length of your free trial, even if disabled. Manage Reach 360 If Reach 360 is activated for the subscription, Articulate 360 Teams account owners and account admins can manage Reach 360 admins, managers, and reporters from this tab. Learn how below. Add Admins Add admins by clicking the Add Reach User button and typing in their email address. Then, select Admin from the role dropdown and click the Add User button. Add Managers Add managers by clicking the Add Reach User button, typing in their email address, and selecting Manager from the role dropdown. Click the Assign Manage Groups button to choose at least one Reach 360 group, then click the Add User button. Add Reporters Add reporters by clicking the Add Reach User button, typing in their email address, and selecting Reporter from the role dropdown. Click the Assign Manage Groups button to choose at least one Reach 360 group, then click the Add User button. Admins can manage all learners, training settings, and more in Reach 360, managers can only manage groups to which they're assigned, while reporters can access the reporting dashboard. Learn about user permissions in Reach 360. Note: If the Reach 360 user you added is a part of the Articulate 360 team, they're accepted automatically, and their status becomes a green circle with a check mark. Users outside the team have an envelope icon status until they accept the invite. Hover over their name and click Resend when you need to send the invite again. They must sign in with an Articulate ID to accept the invite and access Reach 360. Remove users by hovering over their name, clicking the trash icon that appears, then clicking the Delete button. Reach admins can't remove themselves or the account owner. Click the user's name to change their role or modify the groups they manage. Then select Save to confirm the changes. Use the Search field to find specific users on the list. If a Reach 360 admin manages multiple subscriptions, add them as Articulate 360 admins to let them switch between teams. Billing Only the account owner—the person who purchased the subscription—can see the Billing tab to manage payments and additional purchases. Note that account owners who subscribed through a global reseller may not see this tab and should contact their reseller with billing concerns. The Billing tab allows you to: See the Organization name, Subscription number, Subscription renewal date, and the total price per term at the top of the screen. Upgrade to Articulate 360 AI by clicking Upgrade to AI. Click Download W9 if you need a copy (for U.S. customers). Manage payment methods by clicking Update and entering new payment details. See the organization address that's linked to the subscription. Contact biz@articulate.com if you need to change it. This address determines taxation and may differ from the billing address, which we use for payment validation. View billing history. Download a PDF copy of your invoice by clicking Invoice beside any billing event. Articulate 360 Teams account owners can also: Switch between multiple teams (if they own more than one) by clicking the organization name and choosing Switch Team from the drop-down list that appears. Purchase additional seats for a team subscription by clicking Buy More Seats. Details here. Articulate 360 Click this tab to jump to your Articulate 360 dashboard. Reach 360 If you’ve activated Reach 360, you can launch it from this tab to quickly deliver training to your learners. Support Use the Support tab to: Access the Articulate knowledge base Ask questions in the community forums Contact Articulate Support Request new featuresArticulate 360: Using the Desktop-Authoring Apps
The Articulate 360 desktop app makesit easy to install and open desktop-authoring apps, including Storyline 360, Studio 360, Replay 360, and Peek 360. Learn More About the Authoring Apps Install Authoring Apps Launch Authoring Apps Update Authoring Apps Uninstall Authoring Apps Learn More About the Authoring Apps The following desktop-authoring apps are included with your Articulate 360 subscription. Click the product links to learn more about each app. Storyline 360 Build mobile and online courses with any interaction you can imagine. Your course will look beautiful and work great on every device with the new responsive player, which includes touchscreen gesture support and mobile-friendly playback controls. The responsive player dynamically adapts to tablets and smartphones, giving learners the best view of your course on every device. You can even preview how your course will look and behave on different devices in Storyline 360 with new responsive preview features. Note: As of May 2024, 64-bit Storyline 360 is the default Storyline version in the desktop app. That means you get all the benefits with no extra steps. Studio 360 Rapidly transform PowerPoint slides into online and mobile courses with the Studio 360 apps, including: Presenter 360 makes it easy to add narration, annotations, characters, and more to existing PowerPoint content. Engage 360 lets you quickly create form-based interactions. Quizmaker 360 is an intuitive tool for creating any type of assessment or quiz. Studio 360 includes the new responsive player, so your courses look great and work perfectly on every device. Replay 360 Record and edit personalized training videos with Replay 360. Walk learners through on-screen content by capturing screen activity and yourself on webcam—at the same time or separately. Fine-tune your screencasts to flip between video clips, or show two at once with picture-in-picture effects. Separate, trim, and delete sections to tell the best story. And add text to the lower third of the screen to emphasize important information. Publish videos toReview 360 to collect feedback from stakeholders or publish as MP4 videos for your e-learning courses. Peek 360 Easily record brief screencasts with Peek 360. Peek 360 is always a click away in the Windows system tray. Simply select the app you want to record, then drag the recording frame to customize your view. Peek 360 automatically uploads videos toReview 360 with a unique URL, making them easy to share. Install Authoring Apps You can install the current version of any authoring app with a single click, or you can go back to a previous version when there's a design change or new feature that you're not ready to use. How to Install the Latest Version of an App Open the Articulate 360 desktop app by clicking the icon in your computer’s system tray (by the clock), then click the Install button for any of the desktop-authoring apps: Storyline 360, Studio 360, Replay 360, or Peek 360. It’s that easy! You’ll see a progress bar for each app while it’s installing, then the Install button will change to an Open button when the installation is complete. How to Install a Previous Version of an App There might be times when you need to install a previous version of an authoring app. For example, if there’s a new Storyline 360 feature that you’re not ready to use, you can go back to an older version of the app until you have time to learn more about the new feature. Here’s how. Open the Articulate 360 desktop app and mouse-over the app you want to change. Click the drop-down arrow that appears and choose Other Versions. A list of all the versions released in the past six months will appear. Click Install for the version you want to install. An optional "Product Feedback" dialog will appear. After your selection, the dialog will close and your chosen version will automatically install. (Tip: Click any date or version number in the list to see the change log for that release.) When you install a previous version of an app, you’ll see an Updates Paused tag in the Articulate 360 desktop app, as shown below. This is a visual reminder that you’re using an older version of that app. Future updates won’t install for paused apps when you click Update All. To update an app that’s paused, click Updates Paused, choose Other Versions from the menu that appears, and click Install for the most recent version of the app. Launch Authoring Apps One way to launch your authoring apps is to open the Articulate 360 desktop app by clicking the icon in your computer’s system tray (by the clock) and then click the Open button for the app you want to use. (When you click the Open button for Studio 360, you’ll see a menu where you can choose Presenter 360, Quizmaker 360, or Engage 360.) Another way to launch your authoring apps is to go to your computer’s Start menu and click the app you want to use. Peek 360 Tip Peek 360 runs in the background, so the fastest way to start a screen recording is to click the Peek 360 icon in your computer’s system tray (by the clock). Update Authoring Apps One of the benefits of an Articulate 360 subscription is that you get continuous updates when new features are available. If notifications are enabled in your preferences, you’ll get a Windows notification, like the one shown below, when an update is available. And even if notifications are disabled, you’ll always see when an update is available as soon as you open the Articulate 360 desktop app. A blue banner with an update option appears across the top of the app. If you’ve disabled automatic updates, you can snooze this notification. Otherwise, simply click the Update All button to update all your apps at the same time. Or, click Update Available next to any app and choose Install Update to update one app at a time, as shown below. How to Update Paused Apps When youinstall a previous version of an app, you’ll see an Updates Paused tag for that particular app, as shown below. Clicking the blue Update All button won’t update paused apps. To update an app that’s paused, click Updates Paused, choose Other Versions from the menu that appears, and click Install for the most recent version of the app. Uninstall Authoring Apps Uninstalling apps is just as easy as installing them. Mouse-over an app, click the drop-down arrow that appears, and choose the Uninstall option. (Tip: You can also uninstall Articulate apps via the Windows control panel.)Storyline 360: Working with Variables
Use variables to remember information—such as a learner's name or a numeric value—then display dynamic content based on that information (view Working with Variable References). Variables are also a great way to add conditional interactivity to courses (view Working with Triggers). And the good news is you don't have to know anything about coding! Adding Variables Using Triggers to Adjust Variable Values Evaluating Variables in Trigger Conditions Referencing Variable Values in Slide Text Editing Variables Copying and Pasting Variables Deleting Variables Finding Variables in the Variables Window Finding Variables in Your Course Translating Variables Understanding the Difference Between Variables and States Adding Variables Click the Manage project variables icon in the Triggers panel. When the Variables window opens, click the Create a new variable icon (looks like a plus sign) in the upper right corner. Give your variable a recognizable nameso it's easy to identify later. Choose the Type of variable you want to create. Storyline 360 supports three types: True/False: True/False variables are often called Boolean variables. They're either true or false. They're great for creating toggle buttons and restricting learners' options. For example, you might use a true/false variable to track whether a certain event has occurred, then let learners proceed to the next slide only when the variable is true. Text: Text variables hold text values. Common uses include personalizing content by displaying the learner's name throughout a course and evaluating text-based interactions. Text variables can hold up to32,767 characters. Number: Number variables hold numeric values. Common uses for number variables include tracking the number of times a particular event has occurred and performing mathematical calculations. Number variables can hold static values, or you can make them random by entering starting and ending values for a range of numbers. Learn more about random number variables. Enter a default Value. (The default value for text variables can be blank.) Click OK to save your new variable. Click OK again to close the Variables window. Storyline 360 automatically creates variables for you in the following cases: When you create a... These variablesare created for you... Result slide Four number variables are added for scoring purposes by default. If you have a combined result slide that requires learners to pass each quiz, Storyline 360 also adds a true/false variable. Learn more. Dial A number variableis added to track the dial value. Slider A number variableis added to track the slider value. Text-entry field A text variable isadded to track learners' input. Numeric-entry field A number variableis added to track learners' input. Using Triggers to Adjust Variable Values Need to change the value of a variable during a course? Easy. Just add an Adjust variable trigger. View this user guide to learn more about triggers. Evaluating Variables in Trigger Conditions You can use variables to add conditions to triggers. View this user guide for details. For example, let's say you want to change the state of an object when a true/false variable is true. It'd look something like this: Referencing Variable Values in Slide Text Variables store data. Triggers let you adjust the data. And variable references let you display the data anywhere in your course, making your content dynamic and interactive. For example, you might ask learners to enter their names on the first slide in your course. You store that information in a variable. Then you use variable references to personalize the rest of the course with their names. In another example, you might ask learners to enter their weight and height. You store both values in variables. You use triggers to calculate their body mass index based on those variables. Then you use variable references to display the results. Variable references can be added to any text-based object, including text boxes, captions, shapes, and buttons. View this user guide to learn more about variable references. Tip: Quickly replace a variable reference with another variable from the context menu. Right-click a dynamic variable placeholder, scroll to Reference, and select a Project, Built-In, or Slide Numbers variable. Editing Variables Click the Manage project variables icon in the Triggers panel. Select the variable you want to edit and click the Edit icon (looks like pencil and paper) in the upper right corner. Rename the variable and/or change its default value. (You can't change its type.) Click OK twice to save your changes and close the Variables window. Tips for editing variables: You can also rename variables and change their default values just by clicking in the grid. When you rename variables, all references to those variables in your slide text and triggersare updated automatically. Copying and Pasting Variables Click the Manage project variables icon in the Triggers panel. Select the variable(s) you want to duplicate. You can multi-select variables by pressing Ctrl+click, Shift+click, or Ctrl+A. Click Copy and/or Paste in the upper right corner. Deleting Variables Click the Manage project variables icon in the Triggers panel. Select the variable(s) you want to delete. You can multi-select variables by pressing Ctrl+click, Shift+click, or Ctrl+A. Click the Delete icon in the upper right corner or press the Delete key on your keyboard. Tip for deleting variables: When you delete a variable, all references to that variable in your slide text will remain intact. You'll need to edit or delete those references manually. Triggers that involve deleted variables will also remain intact, but they'll become "unassigned." You can either edit or delete those triggers. Finding Variables in the Variables Window Because variables are so easy to use and perfect for building interactive courses, your variables manager could quickly become crowded. To find variables in the variables window, use the Project and Built-In tabs in the upper left corner to switch between variables you created and those provided by Storyline 360. And use the search field to locate the exact variable you're looking for. Finding Variables in Your Course If you use variables extensively, it can be difficult to remember where they're referenced throughout your course. No problem. You can generate a variable usage report. Click the Manage project variables icon in the Triggers panel. Click the hyperlinked number in the Use Count column for the variable you want to find. Storyline 360 will display all references to that variable in a separate window. Translating Variables Storyline 360 has built-in translation features to help you localize content in different languages. However, it's important to note that the translation features let you translate default values for variables and references to variables in your slide text, but not the names of those variables. If you translate variable references in your slide text, you'll also need to manually translate the variable names in your project (view Editing Variables). If variable names and references don’t match, variable references in your slide text won't work. Understanding the Difference Between Variables and States Variables and states both track information and add interactivity, but they differ in scope and behavior. States control visual elements for a single slide, while variables control elements across slides, scenes, or an entire project. Here are some examples of when to use variables and when to use states. Use variables when you want to: Use states when you want to: Remember values entered by the learner Count the number of times a button is clicked Perform mathematical calculations Trigger actions based on learner input Remember which objects have been clicked Change how objects look based on learner interaction Trigger actions based on learner interactionStoryline 360: Publishing a Course for LMS/LRS Distribution
If you’re using a learning management system (LMS), a learning record store (LRS), or both to distribute and track e-learning content, you’ll want to use the LMS/LRS publishing option in Storyline 360. Here’s how. Enter Title, Description, and Folder Location Enter Additional Project Info (Optional) Adjust the Player Properties and Quality Settings Choose to Publish a Slide, a Scene, or the Entire Course Choose Reporting and Tracking Options Publish Distribute Your Published Course Step 1: Enter Title, Description, and Folder Location Go to the Home tab on the ribbon and click Publish. When the Publish window appears, select the LMS / LRStab on the left. Enter the Title the way you want it to appear in your published output. (If you have a title placeholder on the first slide, the title defaults to the text entered in that title placeholder. If you don’t have a title placeholder on the first slide, the title defaults to the name of your project file. You can change the title of your published course here without affecting the name of your project file or the title placeholder on the first slide.) The maximum length for a project title is 80 characters; the maximum length for each output folder name is eight words. Use the Description field to define the purpose of your course. It won’t appear in your published output. Use the Folder field to choose where you want to publish your course—for example, your computer desktop. Click the ellipsis button (...) to browse to a location. Storyline 360 will create a new folder in that spot with all the files needed to operate your course. Tips: Always publish to your local hard drive. Publishing to a network drive or a USB drive can cause problems with your published output. After publishing to your local hard drive, upload the output to your LMS, LRS, or both for testing and distribution. Install the November 2021 update or later for Storyline 360 to send results to an LRS. Learn more. Step 2: Enter Additional Project Info (Optional) Click the ellipsis button (...) next to the Title field todefine additional project information. Currently, this information is for your reference only. It won’t be visible in your published output. The Title and Description fields are the same as those on the Publish window (see the previous step). The image below the Title fieldisthe course thumbnail. By default, Storyline 360 uses an image of the first slide in your course, but you can choose a different image. Just click the hyperlinked text below the image, then select a different slide or clickPicture from Fileto choose an image on your hard drive. You can enter values for the Author, Email, Website, Duration, Date, Version, and Keywords (separated by commas) fields. The Identifier is a unique string of characters assigned by Storyline 360 that your LMS/LRS uses to identify your course. If you’re republishing a course that’s already in your LMS/LRS, don’t change the value in this field. When you’re finished customizing the project information, click OKto return to the Publish window. Step 3: Adjust the Player Properties and Quality Settings Use the Properties section of the Publish window to make last-minute changes to your course player and quality settings. The Player property shows the name of the player currently assigned to your project. (The player is the frame around your slide content.) To make adjustments to your player, click the player name to open theplayer editor. The Quality property lets you choose adaptive or static video quality and control the compression settings for audio clips, static videos, and JPG images. The quality settings default to whatever you used the last time you published a course. To change them, click the Quality property, make your adjustments, and click OK. There are now two video quality options. Select Adaptive to automatically adjust the video quality (high, medium, or low) to the learner’s internet speed and prevent buffering. Learn more. Choose Static to deliver videos with the same quality to all learners, which could cause buffering. Drag the Static slider to change the video compression. Note that higher values give you higher-quality output but also larger file sizes (which means longer download times for learners with slow connections). Lower values give you smaller file sizes and faster download times, but the quality will be lower as well. Drag the Audio Quality slider to adjust the compression settings Storyline 360 uses for audio. Mark the Optimize audio volume box to normalize audio throughout your course for consistent volume across all slides. Tip: If your course audio already has consistent volume, you can speed up the publishing process by unchecking this option. Drag the JPG Quality slider to adjust the compression settings Storyline 360 uses for JPG images. Click Reset to standard optimization to use the default settings: adaptive video quality, audio bitrate of 56 kbps, and JPG image quality of 100%. Step 4: Choose to Publish a Slide, a Scene, or the Entire Course By default, Storyline 360 will publish your entire course. However, you can now choose to publish a specific scene from your course or even just a single slide. This is helpful when you want to publish multiple courses from the same project file. Just click the Publish property, then choose the entire project, a single scene, or a single slide. Step 5: Choose Reporting and Tracking Options Click the Reporting and Tracking button to open the following window, where you can choose how your LMS/LRS reports and tracks learners’ progress. Click the LMS tab in the upper left corner, then choose a standard from the Report to an LMS drop-down. Ask your LMS administrator if you’re not sure which standard to use. Storyline 360 supports cmi5, xAPI (Tin Can API), SCORM 2004, SCORM 1.2, and AICC. Complete the fields in the LMS Course Information section with these tips in mind: The course Identifier is a unique string of characters assigned by Storyline 360 that your LMS/LRS uses to identify your course. If you’re republishing a course that’s already in your LMS/LRS, don’t change the value in this field. If you choose xAPI and need to change this value, avoid special characters and spaces. For SCORM, the LMS Lesson SCORM Information section displays in addition to the LMS Course Information section. The values in the Title and Identifier fields default to the course title. If you have a title placeholder on the first slide, the Title and Identifier fields default to the text entered in that title placeholder instead. This Identifier appears in the imsmanifest.xml file for your course. The file uses a digestible name for the course Identifier, the unique string of characters assigned by Storyline 360. If you’re republishing a course that’s already in your LMS/LRS, don’t change the values in these fields. For xAPI, the following fields display: Activity ID: Your LMS and LRS use this value to identify activities in a course. The unique string of characters in the reference is the same as the value for the course’s Identifier (see above). If you need to change this value, use a valid URN (Uniform Resource Name), then upload the published course to your LMS/LRS for proper testing. Launch URL: If you plan to host the content on a server that’s separate from your LMS, you must enter the full URL for the story.html file. Language Code: This field isn’t mandatory, but you can enter a supported language code to change the language of the tincan.xml file. If you’re unsure, leave this field blank to set the language value in the tincan.xml file to und (undetermined). For SCORM and AICC content, choose your LMS Reporting option. This is the wording you want your LMS to display for learners’ statuses in reports. (This option isn’t available or necessary for cmi5 or xAPI content.) If you plan on reporting to an LRS as well, click the LRS tab on the left side of the window. Mark the box to Report to an external LRS, then choose one of the following options in the section called LRS Configuration. Learn more about LRS support. Supplied at launch: Select this option when you don’t want to store authentication credentials in your Storyline 360 project file or when you need the option to update the LRS endpoint or credentials without republishing the project. Learn more about supplying credentials at launch. Manual: Select this option to enter the LRS endpoint and credentials right in Storyline 360. The configuration details will be stored in your project file, and you’ll need to republish the project if you change them later. Learn more about the manual option. Click the Tracking tab on the left side of the window and chooseany combination of the following options.You can choose one, two, or even all three tracking options. Whichever option a learner completes first is the one that gets reported to your LMS/LRS.Learn more about tracking multiple completion criteria. When the learner has viewed# slides: Mark this option to trigger course completion when learners view acertain number of slides. You can choose a percentage or a fixed number. Then decide which slides get counted—all slides or just those with slide numbers.Learn more about tracking slides viewed. When the learner completes a quiz: Mark this option to track learners based on their quiz results. You can let Storyline 360 keep track of multiple quizzes and send results to your LMS/LRS for the first quiz each learner completes.Learn more about tracking quizzes. (This option will be grayed-out if your course doesn’t have any result slides.) Using triggers: Mark this option to track learners based oncourse completion triggers you added to your course. (This option is grayed-out if your course doesn’t have any completion triggers.) Click OK to save your changes. Step 6: Publish When you’re finished making selections, click the Publish button. When the publishing process is complete, you’ll see the Publish Successful window with several follow-up options. View Project This launches the published course in your default web browser. However, it’s best to upload the published course to your LMS/LRS for proper testing. Email This opens a new email message with a zipped file of your published course attached. This option is helpful if you need to send your course to an LMS/LRS administrator for deployment. FTP This opens a window where you can enter your FTP credentials and transfer your output to a server. Zip This creates a zipped version of your course files in the same location where your course was published. This is the most common choice when you publish for LMS/LRS. Upload the zipped course to your LMS/LRS. Open This opens a file viewer where you can see the files Storyline 360 just created. There will be multiple files and folders for a published course. Tip:If your LMS requires you to identify the file that launches your course, point to index_lms.html . Step 7: Distribute Your Published Course Now that you’ve published your course, it’s time to upload it to your LMS/LRS. The steps for this are different for each LMS/LRS. Contact your LMS/LRS administrator if you need help uploading, launching, or tracking content.Articulate 360 Teams: Managing Users, Groups, and Admins
You’re going to love how easy it is to manage your team! Just add users and organize them into groups, such as departments or locations. Then assign admins to manage each group or the whole team. Here’s how. Accessing Your Account Management Console Understanding User Roles Searching for Users and Groups Sorting Users and Admins Managing Users Managing Groups Managing Admins Accessing Your Account Management Console Manage your team right in your web browser. Go to https://id.articulate.com/redirect/account and sign in with your Articulate ID email address and password. Then click Manage Team on the left side of the screen. (The account owner and admins see the Manage Team tab; only the account owner sees the Billing tab.) Account admins can manage user seats and other admins, as shown in the image above. Group admins can only manage the groups of user seats they’re responsible for; they can’t manage other admins. See the following section to learn more about users, group admins, account admins, and the account owner. Understanding User Roles There are four types of users in an Articulate 360 Teams account. Account Owner The account owner is the person who bought the subscription and is responsible for billing management. The account owner is the only one who can buy more user seats. If your team has activated Reach 360, the account owner is also the owner there. The account owner is an account admin as well, so they can manage all users, groups, and admins for the whole team. That includes the ability to activate or deactivate Reach 360 and opt in or out of Articulate AI. You can be an account owner for multiple teams, but you can only be a user on one team. Account Admin Account admins manage all users, groups, and admins for the whole team. Account admins can't make purchasing decisions, but they can ask the account owner to buy more user seats as your team grows. They can also activate or deactivate Reach 360 and opt in or out of Articulate AI. Account admins don't consume user seats (by default), so you can have as many as you'd like. However, if they need to manage the team and create e-learning courses, assign them to user seats so they can use the Articulate 360 apps. If your team has activated Reach 360, account admins can also manage Reach 360 admins, managers, and reporters. You can be an admin for multiple teams, but you can only be a user on one team. Group Admin Group admins manage users in the groups they’re responsible for. They can’t see or manage other groups or admins in the account management console. Group admins can't make purchasing decisions, but they can ask the account owner to buy more user seats as your team grows. Group admins don't consume user seats (by default), so you can have as many as you'd like. However, if they need to manage the team and create e-learning courses, assign them to user seats so they can use the Articulate 360 apps. You can be an admin for multiple teams, but you can only be a user on one team. User Users are seatholders. They can use Articulate 360 apps, such as Storyline 360 and Rise 360. Users create e-learning courses and collaborate on projects, and they can submit content for publishing to Reach 360 if it has been activated. You can only be a user on one team. Looking for Reach 360 users? Here's how to manage Reach 360 admins, managers, reporters, and learners. Learn more about roles and permissions in Articulate 360 Teams and Reach 360. Searching for Users and Groups Easily find users and groups by typing a name or email address in the search field at the top of the Seats tab. Search results appear dynamically as you type. Click a search result to manage that user or group. Search Tips: You can search for a user’s first or last name, their email address, or a group name. A maximum of five team members and five groups appear in the search results. Group admins see only the users and groups that are assigned to them. To clear your search results or return to your entire user/group list, simply delete your search term. Sorting Users and Admins Another way to find team members is to change the sort order of the team management console. On the Seats tab, click the column headers to sort users by name or status. On the Admins tab, you can sort by name, status, or group. The default sort order is by status from the oldest to the newest team member. Managing Users Users are the team members who use the Articulate 360 apps to create e-learning courses. Here’s how to add and remove users. Add Users First, sign in to https://id.articulate.com/redirect/accountand click Manage Team on the left side of the screen. If you’re an account admin, make sure the Seats tab is selected below your organization name. If you’re a group admin, you’ll see the groups you’re responsible for. Account Admin Click to enlarge Group Admin Click to enlarge Next, click an open seat, enter the new user’s email address, and click Invite. The user’s status will be an envelope icon until they accept your invitation, at which time the status becomes a green circle with a checkmark. If the new user doesn’t accept your invitation right away and you want to remind them to join your team, you can resend the invitation. Hover over the user and click Resend. If a seat invitation email bounces back, the user’s status becomes a yellow triangle with an exclamation point. Hover over the user and click Resend. If the seat invitation email bounces back after three attempts, the user’s status becomes a red circle with an X. Hover over the user and click the X, then verify the email and send a new invitation. New users receive an email invitation with instructions to create an account. You’ll want to show them how to install the Articulate 360 apps and manage their profile. Here’s some helpful information you can share with them: Watch this video overview of all the Articulate 360 apps and resources. Install the Articulate 360 desktop app. Install the desktop-authoring apps, such as Storyline 360 and Studio 360. Learn how to use the web apps, such as Rise and Articulate Review. Manage your profile and account. Get answers to common questions in these Articulate 360 FAQs. Invitations Expire After 90 Days Invitations for users and admins to join your Articulate 360 team auto-expire after 90 days if they aren't accepted, making team management easier and freeing up seats for other users. Learn more. Bulk Import Users The account owner and account admins can import multiple users all at once rather than adding them one by one. List the users’ email addresses in a CSV file, then upload it to your account by clicking Upload a CSV on the seat management screen. See this article for details. Download Seatholder Info The account owner, account admins, and group admins can export a CSV file with seat info about your team members. This makes it easy to review who has access to Articulate 360, see when they last signed in, and email everyone all at once. Simply click Download a CSV, as shown below. Learn more. Remove Users and Manage Their Content To remove a user from your team, hover over the user you want to remove and click the X that appears. Complete the process by selecting a team member as the new owner of the user's shared content and choosing whether or not to include personal content. Learn more about managing content when users leave your team. If the user is also an admin, keep or remove their admin access when prompted. Managing Groups Organize your users in groups, such as departments or locations, so you candelegate management tasks to group admins. In the following sections, you’ll learn how to create, edit, and delete groups. Who has access to manage groups? The account owner and account admins can: Create new groups Rename groups Add more seats to groups Add users to groups Move seats between groups Remove users from the team Remove seats from groups Delete groups Group admins can: Add users to groups Move seats between groups Remove users from the team Create New Groups The account owner and account admins can create groups. Sign in to https://id.articulate.com/redirect/accountand click Manage Team on the left side of the screen. Make sure the Seats tab is selected below your organization name. Click the New Group button on the right side of the screen. Enter a name for the new group. You’ll see how many empty seats are available. Choose how many of those seats you want to assign to the new group. (Empty seats come from the “No Group” section at the top of the seat management screen.) Tip: If you’d like, you can create a group with zero seats, and thenmove users or empty seats from existing groups to the new group. Click Save. You can create as many groups as you want as long as each group has a unique name. Rename Groups The account owner and account admins can rename groups. Hover over the group you want to edit and click the pencil icon that appears. Enter the new name and click Save. Add More Seats to Groups The account owner and account admins can add more seats to groups. Hover over the group you want to edit and click the option to Add seats. You’ll see how many empty seats are available. Choose how many of those seats you want to assign to the group, then click Save. (Tip: Empty seats come from the “No Group” section at the top of the seat management screen. However, you can also move empty seats between groups.) Add Users to Groups The account owner, account admins, and group admins can add users to groups. Click an open seat, enter the new user’s email address, and click Invite.Learn more about inviting users to your team. Move Seats Between Groups The account owner and account admins can move seats to any group. Group admins can move seats between groups they’re responsible for managing. Hover over the user or empty seat that you want to move, click Move to group, and select a group from the list that appears. Remove Users from the Team The account owner, account admins, and group admins can remove users from the team. Hover over the user, click the X that appears, and then click Remove. Learn more about what happens when you remove a user from the team. Remove Seats from Groups The account owner and account admins can remove seats from groups and return them to the “No Group” section at the top of the seat management screen. Hover over the user or empty seat that you wanttomove, click Move to group, and select No Group from the list that appears. Tip: Group admins can’t remove seats from groups, but they canmove seats between the groups they’re responsible for managing. They can alsoremove users from the team. Delete Groups The account owner and account admins can delete groups. Hover over the group you want to remove and click the garbage bin icon that appears. Click Delete on the confirmation screen. All users and empty seats that were in the group get moved to “No Group” at the top of the seat management screen. Managing Admins There are two types of Articulate 360 admins: Account admins manage all users, groups, and admins for the whole team. Group admins manage users in the groups they’re responsible for. They can’t see or manage other groups or admins. And because admins don’t consume user seats (by default), you can have as many admins as you’d like. The following sections explain how to add, edit, and remove admins. Who has access to manage admins? The account owner and account admins can add, edit, and remove admins. Add Admins Sign in to https://id.articulate.com/redirect/accountand click Manage Team on the left side of the screen. Click the Admins tab below the organization name. Click the last row, enter the new admin’s email address, and click Invite. The new admin’s status will be an envelope icon until they accept your invitation, at which time the status becomes a green circle with a check mark. If the admin doesn’t accept your invitation right away and you want to remind them to join your team, you can resend the invitation. Hover over the admin and click Resend. If an admin invitation email bounces back, the admin’s status becomes a yellow triangle with an exclamation point. Hover over the admin and click Resend. If an admin invitation email bounces back after three attempts, the admin’s status becomes a red circle with an X. Hover over the admin and click the X, then verify the email and send a new invitation. New admins will receive an email invitation with instructions to create an account. You’ll want to show them how to manage your team by sharing this article with them. Invitations Expire After 90 Days Invitations for users and admins to join your Articulate 360 team auto-expire after 90 days if they aren't accepted, making team management easier and freeing up seats for other users.Learn more. We recommend adding more admins than you think you might need, even if they don't regularly use Articulate 360. They can be backup admins in situations when no one else is available. Admins can’t use the Articulate 360 apps to create e-learning courses unless you also assign them to a user seat. By default, all admins are account admins, meaning they can manage all users, groups, and admins for the whole team. You can change an account admin to a group admin (and vice versa). See below. Edit Admin Permissions All admins start as account admins, meaning they can manage your whole team. However, you can change account admins to group admins, so they only have access to the groups they’re responsible for. And vice versa, you can promote group admins to account admins. Here’s how. In your account management console, hover over the admin you want to edit and click the pencil icon that appears. Choose either Account Admin or Group Admin. If you selected account admin, click Save to complete the change. If you selected groupadmin, continue to the next section to learn about assigning groups to the admin you’re editing. Assign Groups to Admins When you edit admins (see above) and make them group admins, you can assign one or more groups of user seats for them to manage. Just enter group names in the field provided. Or remove groups by clicking the X beside each one. Click Save when you’re finished. You can see which groups are assigned to each admin in your list of admins. Remove Admins To remove an admin from your team, hover over the admin, click the X that appears, and click Remove. If admins are also assigned to user seats, removing their admin access doesn’t remove their user seats, so they can still use the Articulate 360 apps to create e-learning courses. To completely remove them from your team, be sure toremove them from their user seats too.
