Reach360 - Certificate of Completion duration calculation
Good day, I have been tasked with reconciling and putting a detailed document together on the following. Accuracy of the duration recorded on the Certificate of Completion (CoC) document. Correct the CoC document currently duplicating the Duration. Point 1: When I extract a status report per learner, it shows a duration of, for example,05:27:32. (see image below). When I extract and analyse the report, the total does add up. See the image below. However, one lesson has a status in progress, which has also been completed later. Sub question:How do we get the 'in progress' to a completed status as it continuously restarts a new 'session'. When I hover over the Download Certificate option (see image below), the duration is correct, but it also includes the incomplete lesson. Sub-question: Why is the 'in progress time included? But when downloading, it shows a different duration. See the image below. Question: why does the duration differ when downloaded? Point 2: On the COC, the Duration is recorded twice. Why and how can it be corrected? Below are the settings on the COC settings. .Reach 360 Managing Users Passwords
Hi, I only have the free account for Reach 360 that comes with the Articulate License. I have a learner who has an issue with their password, but I cannot see anything on how to manage learners and their account settings? The learner has clicked on forgot password link but is not receiving a link to reset their password. Can anyone help with this issues with regards to what I need to do?New Reach 360 Feature on our Product Updates Page
Hello everyone! If you haven't discovered it yet, we now have a whole section of our community dedicated to announcing our product updates. You can subscribe to that page by clicking on the Bell icon so you don't miss out on exciting new feature articles like this one about Reach 360's learner interface now available in multiple languages. Check out the article and let us know your thoughts about this new feature and what additional languages you want to see added.Alternate Language button
Is Articulate looking at creating a button that can be put on a slide that allows you to switch to a different language for the course. It would be cost-effective for customers to have one course that housed multiple languages so the LMS system used to deliver and track training records does not charge to host multiple versions(different language options) of the same course material. For example, I would create an English and Spanish version of a course. On the first slide, a button labeled "Spanish Version" with instructions to click here for Spanish would allow a learner to easily switch from English to Spanish. Another option would be to have the English slides followed by the Spanish slides and an action button still labeled Spanish version would allow the learner to jump to the Spanish slides. When the "Spanish Version" button is selected the course will display the Spanish slides, not the English slides. Is this a viable option to auto translating feature for all the courses?Reach360, Wordpress & Woocommerce - how to automate from purchase to course access/completion?
Hi, I have a Wordpress site and would like to understand how I might be able sell a series of courses (developed using Rise) to customers via woocommerce. The courses will be published and available for completion via Reach360 and I am looking for a way to automate entire process from order management, inviation to access the specific course purchased, account set up etc. Here are my questions: How can I automate the process of granting course access (and creating a Learner account) after customer purchase, without requiring manual intervention? How to ensure customers only have access to the course they purchase and not other courses on the Reach360 site. If anyone has any insight into how this can be done I would really appreciate some guidance. Thanks, AlexReach 360 Publishing updates
Hi All We are using Reach 360 for some external learners. We need to make regular updates, as things change fairly regularly for our users. When we make changes to a course and publish them to Reach 360, what happens to learners that have already started the previous version of the course but have not yet finished? When they come back to the course; Does it carry on with the old version and let them finish? Does it pick up the same spot in the newly published version and let them finish? Does it crash out or freeze on the version they started with, meaning they have to start all over again? Does it automatically revert them back to the beginning on the newly published version meaning they have to start again? It would be a real pain if someone was close to finishing but then had to start all over again. Any help would be great, thanks. Emz
