Reach 360
226 TopicsArticulate Menu
This isn't a big change, just a convenience request. For the articulate menu that shows all of the Desktop and Web apps, would it be possible to add Reach 360? This way if you want to go into that specific app, you can click on the Launch of that app vs having to Launch Rise 360 and then click on the tab of Reach 360. Please see the attached. Thank you for your review of the request. Julie Gorman Miami Cancer Institute4Views0likes0CommentsReach 360 Publishing updates
Hi All We are using Reach 360 for some external learners. We need to make regular updates, as things change fairly regularly for our users. When we make changes to a course and publish them to Reach 360, what happens to learners that have already started the previous version of the course but have not yet finished? When they come back to the course; Does it carry on with the old version and let them finish? Does it pick up the same spot in the newly published version and let them finish? Does it crash out or freeze on the version they started with, meaning they have to start all over again? Does it automatically revert them back to the beginning on the newly published version meaning they have to start again? It would be a real pain if someone was close to finishing but then had to start all over again. Any help would be great, thanks. Emz59Views0likes4CommentsReach 360: Managing multiple groups with internal charge back for use
Hi everyone, we're looking at using Reach 360 for several of our organizations that have LMS needs that are outside the scope of our existing company LMS. We would then charge back these groups using some internal process for their actual use of the Reach 360 Active Learner seats. Has anyone done something like that? Another alternative would be to split our current Team subscription into multiple Team subscriptions so that each Team could manage their own Reach 360 seats. We consolidated purchase and renewal of Articulate 360 licenses for our company, but might reconsider that strategy to gain individual Team usage of Reach 360. Any advice from large companies on how they are making best use of Reach 360 for learners that fall outside the scope of the company LMS?17Views0likes0CommentsReach 360: Modify Custom Domain Settings
You can already customize your subdomain in Reach 360, but what if you want to take things to the next level with a completely custom domain that you already own? If you know how to add records to your domain name system (DNS) provider and then point your Reach 360 account to the new address, you're ready to go. Once that's done, you can even have learner notifications come from your own custom email! As soon as you’ve added the records to your DNS provider and everything is set up in Reach 360, traffic from your subdomain redirects to your new custom domain. Read on for detailed instructions. Set Up a Custom Domain Create a CNAME Record Enter Your Domain Address Specify a Custom Email Address FAQs Set Up a Custom Domain A custom domain is one that you own and control, usually purchased through a domain registrar. To make your custom domain appear as the URL for Reach 360, you need access to the settings for your registered domain (usually via the site where it was purchased) as well as owner-level access to your Reach 360 settings. Step 1: Creating a CNAME Record To add a custom domain to your Reach 360 account, start by adding a CNAME record to your DNS records. This masks your Reach 360 site's name by pointing the subdomain to the custom domain you own. Depending on whether you use a U.S. or EU data center for Reach 360, the CNAME record should follow this formula, including the dot after your hostname: U.S. Data Center your custom hostname. 60 IN CNAME custom.reach360.com. EU Data Center your custom hostname. 60 IN CNAME custom.reach360.eu. For example, if you wanted the hostname for your current Reach 360 site, glivy.reach360.com , to instead be learn.glivy.com , you would create a CNAME record in your DNS records that looked like this: U.S. Data Center learn.glivy.com. 60 IN CNAME custom.reach360.com. EU Data Center learn.glivy.com. 60 IN CNAME custom.reach360.eu. The steps to creating a CNAME for your site vary depending on the domain provider, but generally, you’ll need to add the CNAME directly to your DNS records. If you need additional assistance, contact the site where you registered your domain name. You may also need to set up a Certification Authority Authorization (CAA) record to specify which certificate authorities (CAs) are allowed to issue certificates for the domain. Note: Custom domain masking works only with web addresses that contain at least third-level domains. For example, learn.glivy.com and www.glivy.com are compatible, while glivy.com is not. Step 2: Enter Your Domain Address Once you’ve set up your CNAME record (and CAA record, if applicable), it’s time to make the switch! In Reach 360: Navigate to Manage > Settings. Under URL (visible to the primary admin only), click Manage Custom Domain. Select Use my own domain and enter your custom domain URL. Click Save Changes to complete the redirect from your current Reach 360 subdomain to your new custom domain. Once the custom domain is validated, everyone in your account is notified of the change via email. If you want to return to your original subdomain after the redirect is complete, click Change and select Use a Reach 360 domain. Note: If you wish to use a different custom domain URL after you've already set a custom domain, you must first switch back to your original subdomain before you make any DNS changes. Once you've switched to a Reach 360 subdomain, repeat the steps above. Specify a Custom Email Address Once you add a custom domain to your Reach 360 account, you can specify a custom email address for learner invites and training notifications. This replaces the default Reach 360 email address. Follow the steps below to get started. Under Email, select Use my own email domain. Enter your custom email address and click Save. This email must already be set up with your domain provider. Note: This email must use the same domain as your custom domain. Custom emails always begin with notifications-no-reply and end with your custom domain. You can only modify the 4th level of the address (the part directly after the @ symbol). For example: notifications-no-reply@custom.learn.glivy.com Once your custom email is saved, the values needed to update your provider settings are displayed. Access your domain provider's DNS settings. Follow the instructions for your provider to create a new TXT record using the Hostname and DKIM values. You'll also need to add a CNAME record using the CNAME value along with your custom email domain. Note that these values are displayed only until you refresh or navigate away from this page. Copy and keep them in a safe place for future reference. Click Start Postmark Verification to begin the verification process. This can take up to 48 hours (but is often less). Check your inbox for confirmation that your custom email domain has been verified. If we're unable to verify your email address, you'll receive an email with additional information. Until the email is verified, learner emails and training notifications will continue to be sent from your default Reach 360 email. If you remove or change your custom domain, your custom email reverts to the default Reach 360 address. FAQs What happens to my original Reach 360 subdomain when I use a custom domain? Masking with a custom domain preserves your original subdomain (unlike when you change your subdomain). If you ever stop using your custom domain, your Reach 360 URL will revert to your original subdomain. Will my custom email address remain if I stop using my custom domain? Email notifications return to their default address if your custom domain is disabled. If I change my custom email address, do I have to repeat the setup? If you change or reactivate your custom email address, any records you created for your domain provider are invalidated. You must repeat the setup steps using the new values provided5.4KViews0likes0CommentsEmail Reminders for "Due date approaching"
Hi there, In Reach 360, Manage > Settings > Learner Notifications, you can set Email reminders for when the due date is approaching. If I change these settings as a Manager, will they apply to all courses or just to the ones I have published? For example: I might want a reminder of 2 days, but my colleague might want a 30 day reminder for their regulatory course that can't expire. Also, if I "Edit content" for one of these emails, will it change the settings for everyone using Reach? Thank you30Views0likes2CommentsHow to set reoccurring courses?
Is there way to set reoccurring courses in Reach? i.e If we wanted our employees to re-do the same course or training each year (or every two, three years etc), is this possible? I can't seem to find anything in User Guide or here in the discussions. Thank you171Views0likes6CommentsMultiple graded quiz questions in Rise module
Hello, Does anyone have experience building Rise modules with multiple graded quiz questions dispersed throughout, rather than in one assessment at the end? I understand I can add multiple "quiz" lessons as an option. Can all quizzes be graded and transferred to the LMS (in this case, Reach)? Thank you, Anya34Views0likes2CommentsReach 360: Adding Company Name to existing learners
Good morning, We are using our Reach 360 LMS for contractors to complete safety courses. Is there a way that the Administrator can add company name at the time they are adding the user email? I noted that there is an option for custom learner fields and set this up for new learner registrations, but would prefer an option for the administrator to add that information up front so we can easily sort by company and view who has/has not completed the required training. I am also wondering if there is a way that the administrator can add company name to a learner profile after it created? Thank you in advance for any advice or suggestions you have to offer. Denise24Views0likes1Comment