Articulate 360 User Guides are Moving!
Hey, everyone! As we get ready to say goodbye to 2025 and hello to 2026, we're setting you up for even greater success in the new year. In the next few weeks, we’re moving the user guides you know and love in ELH over to our other documentation database in Product Support! That means you’ll soon have a “one-stop shop" for all of your Articulate 360 documentation needs. This change will also improve the accuracy and responsiveness of Artie, our AI support agent. (Did you know you can ask Artie to find documentation for you instead of searching?) Unifying our databases enables us to analyze usage more deeply so we can better tailor our documentation to meet your needs. Plus, it gives us more options for translating user guides into other languages to serve our global community. Once everything has been transferred, the directories for the individual user guides you depend on (and may have bookmarked), like those for Storyline 360 and Rise 360, will remain available in ELH for your convenience. When you follow the links to the individual articles, they’ll take you to the Product Support knowledge base. We'll have landing pages for each Articulate 360 product there as well. We have a few more things to put in place before flipping the switch, but the transition should be seamless for you when it happens in the next few weeks. Let us know if you have any concerns or questions in the meantime.Articulate Menu
This isn't a big change, just a convenience request. For the articulate menu that shows all of the Desktop and Web apps, would it be possible to add Reach 360? This way if you want to go into that specific app, you can click on the Launch of that app vs having to Launch Rise 360 and then click on the tab of Reach 360. Please see the attached. Thank you for your review of the request. Julie Gorman Miami Cancer InstituteReach 360 Publishing updates
Hi All We are using Reach 360 for some external learners. We need to make regular updates, as things change fairly regularly for our users. When we make changes to a course and publish them to Reach 360, what happens to learners that have already started the previous version of the course but have not yet finished? When they come back to the course; Does it carry on with the old version and let them finish? Does it pick up the same spot in the newly published version and let them finish? Does it crash out or freeze on the version they started with, meaning they have to start all over again? Does it automatically revert them back to the beginning on the newly published version meaning they have to start again? It would be a real pain if someone was close to finishing but then had to start all over again. Any help would be great, thanks. EmzReach 360: Managing multiple groups with internal charge back for use
Hi everyone, we're looking at using Reach 360 for several of our organizations that have LMS needs that are outside the scope of our existing company LMS. We would then charge back these groups using some internal process for their actual use of the Reach 360 Active Learner seats. Has anyone done something like that? Another alternative would be to split our current Team subscription into multiple Team subscriptions so that each Team could manage their own Reach 360 seats. We consolidated purchase and renewal of Articulate 360 licenses for our company, but might reconsider that strategy to gain individual Team usage of Reach 360. Any advice from large companies on how they are making best use of Reach 360 for learners that fall outside the scope of the company LMS?Email Reminders for "Due date approaching"
Hi there, In Reach 360, Manage > Settings > Learner Notifications, you can set Email reminders for when the due date is approaching. If I change these settings as a Manager, will they apply to all courses or just to the ones I have published? For example: I might want a reminder of 2 days, but my colleague might want a 30 day reminder for their regulatory course that can't expire. Also, if I "Edit content" for one of these emails, will it change the settings for everyone using Reach? Thank youMultiple graded quiz questions in Rise module
Hello, Does anyone have experience building Rise modules with multiple graded quiz questions dispersed throughout, rather than in one assessment at the end? I understand I can add multiple "quiz" lessons as an option. Can all quizzes be graded and transferred to the LMS (in this case, Reach)? Thank you, AnyaReach 360: Adding Company Name to existing learners
Good morning, We are using our Reach 360 LMS for contractors to complete safety courses. Is there a way that the Administrator can add company name at the time they are adding the user email? I noted that there is an option for custom learner fields and set this up for new learner registrations, but would prefer an option for the administrator to add that information up front so we can easily sort by company and view who has/has not completed the required training. I am also wondering if there is a way that the administrator can add company name to a learner profile after it created? Thank you in advance for any advice or suggestions you have to offer. Denise
